Customer Service Sales

William (Billy) Whitehead 512-***-**** **********@***.***

PROFILE

• Experience in management and competent customer service experience in several leading retail establishments.

• Solid record of fast-track performance-based sales leadership.

• Integrated experience in self management while attaining total customer satisfaction.

• Diploma with minor in Business and Marketing.

• PC literate with working knowledge of MS Office, Windows XP/Vista/7, and Internet.

• Working knowledge of PC hardware and software technology through training and hands on experience.

• Saved a corporation in excess of $1.6 Million catching a minor glitch in a system operation.

PROFESSIONAL EXPERIENCE

MANAGEMENT

• Managing all aspects of a retail sales location from training, product orders and placement, staffing, paperwork, and

beyond.

• Assists in the management duties of a staff of 6-20 sales associates in a high volume retail environment.

• Develops self management skills in a fast paced retail/service environment.

• Training under supervision for products and services orders to 3rd party vendors.

• Attaining knowledge and experience in self discipline through the course of self employment.

• Expanding my knowledge of managing skills via working directly with supervisors and upper management.

• Overseeing ordering, scheduling, and inventory levels.

• Successfully completing management training programs.

• Acting in absence of store manager or supervisor, effectively owning increased responsibility and ownership.

TECHNOLOGY

• Maintaining a working knowledge of major cellular carriers and services in the U.S. from AT&T, Sprint, and T-Mobile.

• Proficient experience in the latest PC hardware and software on the market.

• Achieving demonstrated ability to build and maintain computer systems and networks.

• Developing working knowledge in PC software including MS Office ’03, XP, and ’07. Windows XP, Vista, and Win7

OS’s.

• Maintaining up to date education on hardware and software relating to PC technology.

• Looking to obtain an A+ Certification for PC hardware and software applications.

RETAIL SALES / CUSTOMER SERVICE

• Overcome challenges and resolving customer needs with the proper tools and knowledge.

• Consistently lead my stores in sales, leading up to 2 promotions into management with RadioShack.

• Consistently meet or exceed company and personal sales goals.

• Cultivating and maintaining excellent working rapport with vendors and product representatives.

• Effectively plan, arrange, and rotate merchandise displays and stock.

• Developing and ensure satisfactory or above relations with all customers in contact with.

• Actively participating in staff and organizational meetings, offering constructive input and feedback.

• Ensuring my clients are satisfied with their chosen product by following up with them when appropriate.

PROFESSIONAL HISTORY

RadioShack Corporation, Austin, Texas. Store Manager 06/09 –12/09

RadioShack Corporation, Buda, Texas. Sales Associate / MIT 11/08 – 06/09

Group 1 Automotive, Austin, Texas. Sales Consultant 06/08 – 09/08

Contractor, Austin Area, Texas. Self Employment- General 02/04 – 04/08

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