LaShud Wade

*** ******** **.

Lancaster, TX. ****6

Phone: 214-***-****

abl28d@r.postjobfree.com

Summary of Qualifications

. Over 10 years of Customer Service and Mortgage Collection experience

. I have three years of Management Experience

. Coaching and Training new hires, interviewing experience

. Experience with skip tracing tools: Lexus Nexus, Credit Commander,

. Extensive experience in Loss Mitigation workouts and Home Affordable

Modification Program

. Research regulatory agency inquiries, external legal counsel

correspondence and executive level servicing complaints

. Independently monitor and execute appropriate servicing adjustments.

. I have extensive experience in collecting on all loan types, first

mortgages and home equity line of credit from one day delinquent to

foreclosure sale.

WORK HISTORY-

GMAC Mortgage- Loan Counseling Supervisor

July 2007- July 2010

Manage a team of ten to fifteen agents on a blended environment. Work to

ensure we are meeting penetration goals on outbound campaigns. Collect on

loans from one month delinquent to foreclosure on Heloc and First Mortgage

loans.

Assist with training newly hired employees in an OJT setting.

Provide coaching and one on one training to agents.

Provide monthly feedback and coaching regarding scorecards.

Assist on escalated phone calls as needed.

MyDebtRelief.com- Settlement Manager

May 2006- July 2007

Provide training and coaching in a one on one setting for agents.

Provide monthly feedback to assist agents with meeting monthly scorecard

goals.

Resolve escalated phone calls and disputes for borrowers.

Negiotated settlements from creditors enroll in the program on clients

behalf.

Credit Solutions- Client Service Rep

July 2005- May 2006

Negotiate settlements, for clients with past due amounts, with their

creditors.

Worked accounts that were severly delinquent or charge-off.

Answered client questions regarding settlement processes.

Update client savings during the program for settlement negotiaton.

Thyssen Krupp- Safety Dispatcher (Part-Time)

December 2003- January 2006

Dispatched Technicians to troubleshoot elevators.

Determined the location for aid in releasing trapped passengers in

elevators.

Keyed messages from technicians to there local branches.

USA Mobility- Call Center Agent

June 2000- July 2005

Handle inbound phone calls and resolve customers concerns regarding

billing.

Work on multiple queues including a question queue set up to assist peers.

Provided technical support and troubleshooting for wireless devices.

Overseen major account reps with escalated technical issues.

Software Skills

MS OFFICE

Workforce Management

Fi- Serv

Total View

Blue Pumpkin

Fidelity

AS400

PeopleSoft

Education

96-99' Lancaster High School (Diploma) Lancaster, TX

Contact this candidate