Technical Support Assistant

Location:

Posted:

August 09, 2010

COURtnEY LITTLE

abl27y@r.postjobfree.com

home

New Orleans, La. 70128 469-***-****-

cell

objective

My goal is to use the knowledge that I have gained to

provide excellent troubleshooting skills as a Network

Administrator and to avoid any down time in your company.

Experience

2008-2010 Compucom

Dallas, TX

Help Desk Analysts

Assist users in troubleshooting issues with Connect Mail,

Lotus Notes, VPN Client access and internet access and

resolving proxy issues

Create Active Directory accounts which include assigning

e-mail addresses and providing access.

2006-2008 Telvista Inc. Dallas, TX

Technical Support Assistant (Mentor)

Assist Front Line Agents with guidance on proper

troubleshooting methods

Approve escalations for Maintenance Control Office

Technical Supervisor Escalation Team (TSET)

Provided customers with advanced technical support

Follow ups on open Network Tickets

Ability to expedite service ready dates and issue credits

for down time.

Education

2006-2008 TECHSKILLS DALLAS, TX

A+ Certification March 24, 2009

Cisco Certified Network Associate(CCNA) July 22,2008

Network + October 16, 2007

1998-2004 Southern University at New Orleans

New Orleans, La.

Bachelor of Science- Computer Information Systems