Customer Service Administrative Assistant
Resume:
Brenda Myers
Marietta, GA 30008
******@*****.***
Highly Motivated Administrative Professional recognized for exceeding
organizational/administrative goals utilizing solid communication,
interpersonal, and team-building skills.
CORE STRENGTHS
Communication Skills - Written and Verbal Detailed oriented and
Efficient
Strong Interpersonal and Customer Orientation Perform
administrative tasks
Ability to handle multiple tasks simultaneously Flexible and
adaptable to changing environments
SKILLS
Word, Excel, Access, Publisher, Outlook, HRIS payroll database and Internet
applications.
EXPERIENCE
Customer Service Representative 10/2009-04/2010
Federal Long Term Care Insurance Program (FLTCIP)
. Answer inbound customer service inquiry regarding claim status, billing,
billing methods, plan changes, and change of address.
. Gather pertinent information for evaluation and review of new/on-going
eligibility of long term care insurance and Review plan of care based on
insured needs.
. Provide explanation of insurance plans and assists insured to maximize
insurance payments.
Six Flags Over Georgia, Austell Georgia
Park Services Hostess 06/2009-09/2009
. Responsible for an area (zone) of the park and have the freedom to move
about the zone, ensuring cleanliness of the entire zone at all times.
. Keeping the park clean to meet our guests' expectations.
. Help in all areas of cleanliness by constantly sweeping, hauling trash
and keeping restrooms clean.
. Deliver great guest service and Interact with guests in courteous manner.
Trojan Labor, Marietta Georgia
Assistant Manager
02/2005-09/2008
. Dispatch employees to customer job sites daily.
. Computer input, reporting, billing, and other administrative functions
associated with operation of the office.
. Minimize bad debt by monitoring the A/R aging and collections.
. Hire all staff personnel following proper procedure and ensure that
training and performance standards are met, Evaluate staff employees upon
completion of the 90 day probationary period. Oversee all temporary
employee's applications to ensure completeness, I-9 compliance and W-4
compliance.
Adecco (Paychex), Rochester, New York
Data Entry Clerk 05/2004-01/2005
. Resolved client problems of Paychex HR Online product, services and W2.
. Received and entered client profiles and W2 client enrollment forms into
HRIS payroll database.
. Transmitted HR Online W2 account reports to Paychex hubs to activate
billing.
Office Team (Educational Talent Search Program) (ETS), Rochester, New York
Administrative Assistant / Mentor 02/2003-04/2004
. Designed and developed program brochures and flyers for programs and
special events.
. Researched and edited educational contents for program reports and
grant proposals.
. Maintained computerized database, reference library and resource
materials.
. Mentored and tutored middle & high school students with low test
scores in English and math.
Childcare Council, Inc. Rochester, New York
Registrar 03/2001-01/2003
. Coordinated and maintained class registrations, memberships,
transcripts and class certificates.
. Prepared and balanced daily financial transactions and reports.
. Provided educational assistance to customers seeking to become
certified daycare providers.
. Coordinated and developed class schedule and facilitated informational
training sessions.
Harris Interactive, Inc., Rochester, New York
Customer Service Representative 09/1999-03/2001
. Made 300 inbound/outbound calls obtaining meter reads from customers
on a daily.
. Interact with customers to provide information in response to
inquiries about products and services and to handle and resolve
complaints.
. Sell products and place customer orders in computer system and provide
customers with product and service information.
Hyatt Regency Hotel, Rochester, NY
Housekeeper
05/1996-
05/1997
. Using a large wheeling cart to hold supplies, bring clean linen,
bedding, cleansers, and all other necessary cleaning equipment
to the rooms.
. After the occupants of a room check out, clean guest rooms
thoroughly.
. Replace soiled linen and towels; restock soap, tissues, and
drinking glasses; disinfect bathroom surfaces; dust and polish
the furniture; remove all trash; vacuum the carpet; and wash any
uncarpeted floors.
. Send to the lost-and-found department any articles that previous
guests may have left in the rooms when they checked out.
EDUCATION
AAS, Human Services, 1997 Monroe Community College, Rochester, New York
References Available Upon Request
Administrative Assistant / Receptionist/ Customer Service
"Enhancing Efficiency and Productivity via Office Support"
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