Customer Service Human Resources

OBJECTIVE:

To obtain a responsible and challenging position which will utilize

experiences gained through the combination of my work, internship and

educational experiences.

EDUCATION:

Youngstown State University, Youngstown, Ohio

Degree Earned: Bachelor of Human Resource Management

Completion Date: August 2009

Degree Earned: Bachelor of General Studies

Concentration Business Administration and Economics

Areas:

Completion Date: December 2008

INTERNSHIP:

Human Resources Intern

TOYS "R" US DISTRIBUTION CENTER, Youngstown, Ohio

08/2008-12/2008

. Screened and selected a weekly quota of potential candidates to move

through the application process.

. Set-up and administered skills assessments and interviews.

. Presented information regarding standard operating

procedures to new hires during orientation.

. Coordinated interview schedules between hiring managers and

candidates.

. Worked with various computer programs including

PeopleSoft to create and maintain 220 employee files.

. Enforced incentive programs to retain new employees through

the 2008 Christmas season.

WORK EXPERIENCE:

Corporate Receptionist

Hunt Engineering (Staff Right), Salem, Ohio

10/2009-Present

. Operate a six-line telephone switchboard to answer, screen and forward

calls, providing information and taking messages.

. Offer clerical support in helping all departments complete tasks more

efficiently, requiring the ability to shift between such tasks.

. Perform payroll duties, including tasks such as, balancing time cards,

preparing union dues reports.

. Perform accounts payable duties to ensure accuracy and timely payments

of invoices for 200+ vendors.

. Maintain filing systems for all aspects of the accounts payables, as well

as employee vacation and absence reports.

. Receive payments and record receipts for retirees' health insurance.

Office Assistant

YSU Office of Human Resources, Youngstown, Ohio

03/2009-06/2009

. Maintained professional administrative and faculty personnel files.

. Prepared campus-wide projects including student evaluations and

contractual information.

. Directed client inquiries throughout the department.

Scan Coordinator/Cashier

NEMENZ INDEPENDENT GROCERS ALLIANCE (IGA), Boardman, Ohio

11/2002-01/2008

. Manually entered weekly sales advertisement prices.

. Created scan-down reports to ensure proper

reimbursement for sales made.

. Trained employees as needed based upon employer

regulations.

. Provided helpful customer service to create a

pleasant work environment.

. Rotated products and ensured presentable sales

displays.

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