Customer Service Data Entry

David Lyons

abl241@r.postjobfree.com

*** **** ********* . **********, ** 44511 . 330-***-****

Objective

Energetic self starter seeking a position in the Information Technology

fields working with hardware troubleshooting and system administration.

Summary

. Experience with Desktop and Laptop hardware troubleshooting and

upgrading.

. Efficient in network infrastructure and maintenance.

. Excellent knowledge of workstation, server & peripheral setup and

installation.

. Basic knowledge of data entry and file management.

. Excellent customer service skills.

. Team leadership skills.

Technical PROFILE

Operating Systems: MS-DOS, Windows XP Home and Professional Editions

Networking: Active Directory, TCP/IP, DNS, DHCP, FTP, OSI Table

and firewalls.

Browsers: Internet Explorer

Support Tools: AVG Anti-Virus, Avast! Anti-Virus, Norton Anti-Virus

Hardware: Compaq Desktops; eMachines Desktops; Dell Desktops and Laptops;

DLink routers and hubs; various peripheral devices

EMPLOYMENT History

Anu Resources Unlimited Inc., Dublin, OH

2010-Persent

Specialist

. Removed and disposed of older desktop systems and installed newer models

for various financial institutions.

Ravenna Aluminum Inc., Ravenna, OH

1999-2008

Molder

. Responsible for hand pouring metal into various molds and worked on a

robotic turntable with other individuals.

Carlisle Engineered Products, Middlefield, OH

1998-1999

Press Operator

. Responsible for the cutting rubber strips and feeding them into machine

press to make molds.

EDUCATION

IT Certification Institute, Youngstown, OH

2009

Computer Technician Program - Certificate of Completion

Youngstown State University, Youngstown, OH

1992

Bachelors of Science Degree in Business Administration

CERTIFICATIONS

CompTIA A+ Certified

2009

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