Manager Sales

NATHAN T. MEYER

**** ********* ***** . *********, ** 80026 . 281-***-**** .

******.*.*****@*****.***

Manager with experience leading cross-functional teams in sales, marketing,

and operations roles that generated tangible business value. Recent roles

have focused on increasing enterprise revenues and the customer experience

through process improvement activities and improved customer service

strategies.

Core competencies include:

Business Process Management Strategic Planning & Development

Customer Experience Management Organizational Change Management

Lean Improvement Methodology People & Program Management

Executive Communications Segmentation and Strategy

PROFESSIONAL EXPERIENCE

Level 3 Communications, LLC - Broomfield, CO 2008 to

Present

Member of a Leadership Development Program designed to rotate leaders across

the company for a term of two years while providing executive mentoring,

strategic work critical to the business, and leadership opportunities.

Financial Services Segment Manager

Manage segment consisting of banking, credit, insurance, and investment firms

with annual revenue $60M+.

Oversee negotiations for all strategic financial services accounts, including

current and prospective customers.

Work cross-functionally to develop regional market strategies targeted at

financial services institutions, including all associated sales training,

marketing collateral, customer prospect lists, and key account plans.

Work with corporate strategy to develop annual strategic plan and investments

for the financial services segment.

Identified and built low-latency trading solution focused on energy traders

across several metro markets.

Competitive Intelligence Manager

Built and managed competitive intelligence function reporting to sales

executive management team.

Constructed the first competitive intelligence library in company history,

driving site usage to over 1500 visits per day in just 4 months with users

from sales, product management, and strategy organizations.

Managed the intelligence process including the development Key Intelligence

Topics (KITs) with management through the delivery of impactful analysis with

minimal budget.

Provided sales teams with daily competitive news updates, current competitor

promotions, "battle cards" positioning services against competitors, and

quarterly newsletters discussing industry movements.

Customer Experience Program Manager

Worked closely with executives as a program manager and thought leader for a

company Customer Experience Program, providing a common thread for all

customer experience initiatives.

Team member on Customer Experience initiatives such as customer save and

retention program, order entry process redesign and implementation, strategic

differentiation research team, and customer segmentation project.

Provided critical insight to management by constructing the Customer

Experience Dashboard and delivering monthly performance reports discussing

the dashboard results and recommended actions.

Successfully managed a cross market group initiative to standardize customer

service tiers for more than 15,000 active customers with the goal of

providing a consistent customer experience across organizational boundaries.

Defined the company wide customer experience operating model and goals using

voice of the customer and competitive intelligence research methodologies.

Business Process Management Implementation Lead

Helped coordinate and lead corporate-wide design and implementation of

Business Process Management (BPM) best

practices utilizing Lean, Six Sigma, and Theory of Constraints (TOC)

methodologies.

Coordinated and led team of ten employees throughout a four month BPM

implementation program that trained

26 employees in Lean methodology before assigning them to roughly 60 Kaizen

events across the company.

Provided weekly readouts on team progress to executives and helped drive

alignment among key stakeholders.

Developed tools for the enterprise BPM team, including a project valuation

template and project selection matrix.

Co-facilitated Kaizen events within the operations groups that led to 30%

reductions in cycle time and 10% reduction in order defects.

United Space Alliance - Houston, TX 2004 to 2008

Group Lead

Selected for and completed a management development program prior to

co-managing a team of 13 engineers. This role included daily employee

management, performance management including appraisals, hiring, and employee

termination.

Co-managed group of 13 engineering contractors, ensuring NASA always received

excellent contractor support.

Streamlined the INCO certification plan which saved ~$250K/year and reduced

certification time by 13 months.

Asked by company executive management to analyze rising employee attrition

and recommend solutions. Analysis found several areas to focus on that led to

changes in company policy, benefits, and compensation for employees based in

Houston.

Space Shuttle Flight Controller

Trained extensively within the Instrumentation & Communications (INCO) group

to become a mission lead at various console positions during Space Shuttle

missions to the International Space Station. Worked with NASA and Lockheed

Martin on design of the next-generation space vehicle communication and

recovery systems.

Certified ahead of schedule for six console positions in three years, ranking

top of class for each certification.

Provided console direction and leadership to flight controllers and

astronauts during my ten lead missions.

Managed a multi-contractor communication systems design & requirements team

for the Orion Crew Exploration Vehicle that helped construct a concept for

operations document used by Lockheed Martin.

Lone Star Overnight, L.P. - Austin, TX Summer 2007

Operations Consultant

Consulted part-time with five other MBA students through The University of

Texas MBA ENHANCE Program. Saved company ~$25K in outside consulting fees by

demonstrating that their metrics and dashboards were sufficient for all

operating environments and service offerings within the central United States

region.

NASA/The University of Texas - Austin, TX 2003 to 2004

Student Engineer, FASTRAC Project

Volunteered time as a student engineer within the aerospace engineering

school to help develop a nanosatellite communications system for the Air

Force Nanosatellite-3 Contest. This volunteer effort evolved into my senior

design project. The FASTRAC project won prestigious Air Force Nanosatellite-3

contest in January 2005.

Office Depot - Austin, TX 1998 to 2004

Technology Sales Team Lead & Sales Consultant

Worked way through college and led the central Texas district in business

technology sales and customer satisfaction ratings for 30 months over 5

years. Managed several project teams and store remodeling initiatives.

EDUCATION & CERTIFICATIONS

Master of Business Administration (MBA) . The University of June 2008

Texas at Austin . Austin, Texas

Bachelor of Science Electrical Engineering . The University of May 2004

Texas at Austin . Austin, Texas

Certified as a Competitive Intelligence Professional (CIP) by the Academy of

Competitive Intelligence and the Lean Methodology by Breakthrough Management

Group International (BMGI)

Proficient with the following software packages: Microsoft Office Suite,

Microsoft Project, Microsoft Visio, Adobe Acrobat, Adobe Photoshop, Palisade

StatTools, iGrafx FlowCharter, and iGrafx Process

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