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Customer Service Sales

Location:
Grand Island, NE, 68803
Posted:
August 09, 2010

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Resume:

Shane S. Dowse

**** ***** ****** **. ***** Island, NE 68803

308-***-****

PROFESSIONAL EXPERIENCE

June 2005 to Aug. 2010: Business Owner/Operator (Lady of America Franchisee)

Operations Director. Manage approximately

eight paid staff and fifteen volunteers. Schedule, purchase,

advertise, maintain and promote all aspects of the business.

Jan. 2008 to Dec. 2008: Media Consultant, Yellowbook

Sales of yellow page and internet advertising. Consulted and advised

businesses of directional and creative advertising options.

June 2000 to Aug. 2005: Protection and Safety Worker, Health and Human Services

Record incoming abuse/neglect calls; conduct family assessments; prepare safety plans and

evaluations; develop case plans and testify in court; make referrals to supporting agencies; conduct

team meetings; crisis intervention; coordinate with Schools, Attorneys, Therapist, Law

Enforcement and other community resources; prepare accurate and timely documentation; enter

family information on N-Focus; support families to successfully complete goals.

On-call emergency pager, crisis intervention, enter abuse/neglect intake calls on computer, Central

Registry checks, locate placements, active ongoing case management.

Sept. 98 to April 2000: Mid-Plains Center for Behavioral Healthcare Services, Inc.,

Youth Specialist: Developed service plans, monitored youth in a variety of settings, role modeled

appropriate behavior, taught social skills, tutoring, supervised community service projects,

transported youth, problem solved, and mediated between youth as well as youth and their parents,

daily documentation, team work.

Tracker: Developed service plans, monitored youth in all facets of life (home, school and work),

curfew checks, random urinalysis, tutoring, assisted in job hunting, mediated family disputes, and

suggested appropriate nonviolent means of managing youth, prepared daily documentation and

monthly summaries.

May 99 to August 99: Nebraska State Probation-District 8, Intern in Probation:

Met with and documented events of probationee, conducted Pre-sentence and Predisposition

investigations (which included an interview, investigating previous life happenings, documenting

and making recommendations to County and District Court), attended sentencing and Revocation

hearings.

Aug. 97 to Sept. 98: Fastenal Supply, Inc.:

Inside sales of a full-line of industrial supplies, inventory auditing, checked credit of prospective

customers, purchased supplies from national vendors, updated and maintained computer programs,

assisted customers.

May 96 to August 97: Frito-Lay Sales Representative:

Route sales, delivery and merchandising of all lines of Frito-Lay products. Management of

personal route, kept accurate inventory and diligently served customers.

May 92 to May 96: Assistant Meat Market Manager, Grand Central IGA:

Cutting and merchandising all cuts of meat, customer service and supervising department.

May 90 to May 92: Assistant Meat Market Manager, Boogaarts Food Stores:

Cutting and merchandising all cuts of meat, customer service and supervising department.

EDUCATION AND TRAININGS:

Bachelor of Science Degree

University of Nebraska at Kearney, May 2000

Major: Criminal Justice

Psychology

Honors: PSI-CHI, The National Honor Society in Psychology

Training Highlights:

Les Mills Body Pump Instructor – May 2010

Health Club University-Lady of America (Fort Lauderdale, Fl; Denver, CO; Las Vegas, NV)

Yellowbook Sales Training, Cedar Rapids, IA (3 week training)

Protection and Safety Pre-Service Training

Office of Juvenile Services (OJS) Training

MANDT Training

Crisis Prevention Institute Training (CPI)

Boys Town Social Skills Training

Youth Level of Service Case Management Inventory (YLSI)

OTHER NOTABLE INVOLVEMENTS:

U9 Assistant Baseball Coach, Grand Island Sluggers – 2009 Season

Executive Board Member – Volunteer Nebraska 2006 to present

State of Nebraska Ad Hoc Juvenile Justice Policy Workgroup,

State Probation, Office of Juvenile Services, University of Nebraska,

Site Liaison for YLSI Pilot Project, 2000 to 2002

Saint Francis Drug and Alcohol Treatment Center Advisory Board -

Grand Island, 2003 to 2005

Grand Island Soccer Club Board Member, Scholarship Chair, Scheduler -

2004 to 2006

U 8 Girls Coach Coordinator, Grand Island Soccer Club 2004 to 2006

Soccer Head Coach for U10 youth, 2000 to 2001

Soccer Co-Head Coach for U6 boys – 2004, 2005

T-Ball Head Coach 2005

REFERENCES AND RECOMMENDATIONS AVAILABLE UPON REQUEST



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