Manager Home Health

Bonnie Holmes RN MSN MBA

**** ****** *****

Martinez, CA 94553

925-***-**** (home)

925-***-**** (cell)

********@***.***

Solid background in Healthcare Management with a strong

emphasis on the financial, and quality of patient care

outcomes. Experienced in assessing and implementing systems

in the health care setting to increase collaboration,

customer satisfaction, standards, and improve revenue.

Skilled in developing teamwork and implementing

standardized policies and procedures.

Education MSN MBA Holy Names University, Oakland, California

2007

BSN Webster University, St. Louis, Missouri

2000

PHN Holy Names College, Oakland, California

2002

RN Creighton Memorial St. Joseph's School of Nursing

1973

Home Care Management Certificate 2002

Inducted into Sigma Theta Tau

2006

Board Member of Nu Xi at large

2007 to current

John Muir Home Health, Concord, California

Director Patient Care Services

2007 to 2010

. Responsible for hospital-based Home Health agency, which

conducts 6,000 visits/year.

. Overall responsibility for all clinical care.

. Four teams that provide care to patients, adult,

mother/newborn/pediatric in Contra Costa, Alameda, and

Solano counties.

. Decreased costs in first three months of employment by

reviewing overtime and putting standards in place. Saved

the cost of three FTEs.

. Mentored new Managers.

. Increased revenue in first year by increasing number of

Starts of Care, hiring qualified clinical staff to meet

referral demand, and decreasing inappropriate utilization

of visits.

. Met and surpassed budget targets each year.

. Worked with schedulers to implement more efficient and

organized scheduling.

. Worked with IT Project Manager and team for Horizon

upgrade.

. Assisted clinical education on changes in OASIS.

. Stepped in to act as Interim Regional Team Manager when

vacancies occurred and continued with Director Patient

Care Services tasks and responsibilities.

. Created Medical Supply Task Force to standardize medical

supplies and car stock, thereby reducing costs. Also

implemented on-line supply ordering for employees.

. Positive employee, Safety, Physician and Customer

Satisfaction surveys.

. Collaborated with clinical staff and managers to provide

appropriate and fun in-services.

. Worked with CWOCNs to implement monthly Wound Rounds to

educate staff on all aspects of wound care, and ostomy

care.

. Created annual Competency Fair for all clinical staff.

. Attends Health System Director's meetings, Health Network

Case Management, and Senior Services and participates in

health system CHF Task Force.

. Provided feedback to new physician CPOEs for Congestive

Heart Failue

. Instrumental in preparing John Muir Home Health

Department in achieving Magnet status.

. Works closely with Performance Improvement Manager and

Financial Manager to work on needed areas of improvement,

efficiencies and costs.

. Positive working relations with physicians and other

departments in the Health System.

. Developed and worked collaboratively with team of

clinicians to create FMEA.

. Program Manager for Mom/Baby/Pediatric laptop

implementation.

. Wrote and updated policies, processes, and guidelines

for the agency as needed.

. Follows industry changes by outside reading and being a

member of NAHC, CAHSAH, and the ANA.

. Attended annual NAHC convention 2009

. Member of survey readiness committee.

. Agency received JCAHO accreditation in 2007

. Member of Health System's Congestive Heart Failure Task

Force.

. Created CHF guidelines for agency documentation in

Horizon upgrade.

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Peninsula Health Services, San Mateo, California

2006 to 2007

Manager Women's Center

. Improved Customer Satisfaction by increasing employee

satisfaction and

developing improved workflow and utilization of

employees.

. Managed thirty five employees including mammography

technologists, ultrasound

technologists, clerical support, schedulers and film

librarians.

. Increased standards of care by implementing quality

standards.

. Work closely with radiologists and staff to improve

workflow and efficiency in

the departments by doing time studies and adjusting

patient/employee schedules.

. Reviewed and revised current Policy and Procedure

Manuals, Disaster Manual, and Infection Control Manual to

be JCAHO ready.

. Successfully passed MSQA audit in San Bruno office.

Kaiser Permanente, Redwood City, California

2005 to 2006

Site Manager Home Health and Hospice

. Managed finances and utilization of quality patient care

for agency.

. Developed and implemented policies and procedures for a

more productive

staffing matrix to meet patient need in Home Health.

. Successfully recruited and oriented home health and

hospice nurses to

increase patient volume and net revenue.

. Member of Hospital Utilization Review Committee.

. Worked closely with Case Managers and Supervisors to

maintain

quality patient care along with appropriate utilization.

. 100% Customer Satisfaction for Hospice patients.

. Successfully passed Home Health Title XXII state audit

with no conditions out.

Sutter VNA & Hospice, San Mateo, California

2002 to 2005

Clinical Manager

. Successfully recruited and trained nurses, physical

therapists, occupational

therapists, speech therapists, Medical Social Workers and

Certified Home Health

Aides to double size of the agency.

. Worked closely with local acute care facility and Managed

Care company to provide Home Care for capitated patients.

. Responsible for developing and implementing standards and

systems to improve

standards of care, improve filing system, decrease AR

days significantly and to follow JCAHO, Title XXII, and

agency policies.

. Assisted with marketing to the community, local acute

care facilities, and physicians.

. Developed and implemented with Area Director, Home Health

Utilization program for Case Managers based on OASIS data

and CMS reimbursement.

. Educated employees on OASIS paperwork and accurate

assessments of Home Care patients.

. Successfully passed Home Health Title XXII state audit

with no conditions.

Unity Health Homecare, St.Louis, Missouri

1997 to 2002

Clinical Coordinator Home Care

. Coordinated Home Care for over four hundred patients with

team of

over fifty Case Managers, RN, PT, SLP, OT, MSWs, and

CHHAs for large home health agency (1700 visits/week).

. Also managed Infusion program for all infusion patients

and nurses for agency.

. Interviewed, hired, and oriented multidisciplinary staff

for new south team to care for patients in new territory.

. Involved with successful JCAHO and state surveys.

. Implemented annual competency program for all

disciplines.

NMC Homecare, Walnut Creek & Hayward, California

1994 to 1996

Clinical Supervisor to Director of Nurses

. Developed all care plans and oversaw care of all private

duty patients.

. Marketed services to community and local hospitals.

. As Director of Nurses prepared agency to become a

Medicare certified agency.

. Successfully passed initial Medicare certification

. Recruited, interviewed, and oriented all new employees.

. Assisted with payroll.

. Prepared agency for JCAHO audit.

VNA of Northern California, Walnut Creek & California to Emeryville,

California 1992 to 1994

Supplemental Staffing Program Manager

. Created revenue-producing program by interviewing, hiring

employees to fulfill staffing needs at contracted acute

care facilities.

. Increased net revenue by 300% in six months.

. Developed orientation program for all new hires following

acute care standards.

. Developed boilerplate contract for all subcontractors.

. Marketed program to acute care hospitals.

. Wrote Quality Assurance program, marketing materials, job

descriptions and administrative materials for program.

. Responsible for over 150 employees.

Management Recruiters, Concord, California

1989 to 1992

Account Executive

. Executive Recruiter in the Health Care industry for

national search firm MRI.

. Responsible for finding and presenting qualified

candidates to acute care facilities.

. Interviewed and screened candidates, negotiated salaries,

benefits, and relocation expenses.

. Coordinated interviews with employers and candidates,

prepared candidates and employers for telephone and face-

to-face interviews.

. Worked nationally.

. Top producer in the office every year

Quality Care Nursing (Colorado Springs, Colorado) - Kimberly Quality Care

(Lafayette, California)

1985 to 1989

Director of Nursing (Colorado) and then Branch Manager

(California)

. As Director of Nursing responsible for all Initial

Patient Assessments,

Review and follow-up visits for private duty patients.

. Responsible for all clinical aspects of patient care and

employee performance.

. Hired and oriented all new employees.

. Worked with schedulers to ensure appropriate staffing for

patients.

. Assisted Branch Manager with marketing.

. As Branch Manager responsible for all Branch operations

including budget, marketing, quality assurance and

standards, expenses, AR days and recruitment

of employees.

Acute Care Experience includes:

1973 to 1985

ICU Charge Nurse, Emergency Department Charge Nurse, House

Supervision,

Operating Room and Medical Surgical Nursing. Also managed

Scheduling

Department for large metropolitan hospital in Houston,

Texas.

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