Customer Service Data Entry

Yolanda Rochelle Duren

**** ******* ****, *****, **, 39272 ? 601-***-**** ? **********@*****.***

OBJECTIVE

To acquire a position that will enable me to utilize my educational

background, skills, and previous experiences.

SKILLS ? Excellent organizational skills ? Strong Customer

relations skills

? Computer Proficiency ? Data Entry

? Computer: Microsoft Office, WordPerfect, Internet Explorer

EDUCATION

Mississippi Valley State University, Itta Bena, MS

Bachelor of Science in Biology with a minor in Chemistry

Date of graduation: May 10, 2003

Hinds Nursing & Allied Health Center, Jackson, MS

Department of Continuing Education

Phlebotomy

Date of Completion: May 17, 2005

Capella University, Minneapolis, MN

Master of Science in Public Health

Dates of Attendance: August 2007-present

EXPERIENCE

Mississippi Regional Housing Authority, Jackson, MS

April 2004-Present

Occupancy Specialist/Team Leader

. Interview individuals & compile information on clients regarding

income, background, and household information

. Answer questions and provide information for tenants and landlords

. Provide clerical support to assist other departmental staff in the

completion of their duties and responsibilities.

. Prepares spreadsheet for Executive Director to present @ monthly board

meeting

. Designated to train newly hired employees

Walgreens, Clinton, MS Jan 2005-Nov 2005

Beauty Advisor

. Entered sales on the cash register and provided customer service

. Constructed and maintained promotional, seasonal and sale merchandise

displays

Dillard's, Ridgeland, MS Nov 2005-Dec

2006

Customer Service

. Answered phone and transferred calls to appropriate departments

. Assisted customers with gift wraps.

TempStaff, Jackson, MS Oct 2003-

April 2004

Temporary Office Worker

. Answered phones and transferred calls

. Completed general clerical duties to include but not limited to

filing, faxing, photocopying, and data entry.

AFFILIATIONS

Member, AmeriCorps

Member, Natural Sciences & Environmental Health Club

Member, Mississippi Alliance for Minority Participation (MAMP)

Member, Southern Association of Colleges & Schools (SACS)

AWARDS RECEIVED

National Dean's List

All American Scholar

Citation of Academic Excellence

Housing Choice Voucher Certification

HCV Rent Calculation Specialist

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