Sales Customer Service

ARLAN C. QUANDAHL

*** ***** ****** *.*. Box *** Monona, Iowa 52159

Residence 563-***-**** - 563-***-**** cellular - e-mail - ******@******.***

Executive Summary

Accomplished professional with a proven track record of profit improvement,

revenue growth and financial management. A results oriented team leader,

problem solver and excellent communicator with a solid track record of

achieving business, financial and marketing objectives utilizing both

individual and team based management strategies built on qualifying,

empowering and motivating team members. Recognized for multiple

accomplishments in inter-company initiatives, start up and turn-around

situations addressing both revenue enhancement and cost containment. A

strong background in sales and marketing and relationship management with

an emphasis on value added sales, business development, and customer

retention.

Sales & Marketing Reorganization / Project

Management Management

P & L Responsibility Strategic Planning

Financial Management and Franchising & Dealer

Budgeting Management

Operations Management Risk Management

Selected Achievements

. Successfully reorganized and directed sales and marketing efforts

resulting in a 250% increase in revenue from $6,240,000 to $15,600,00

in less than one year while achieving solid cost reductions.

. Developed key company strategies focused on sales, distribution and

dealer development moving the company from probationary status to the

top rated Master Agent.

. Achieved highest dealer sales efficiency ratings for distribution

segment moving from 17 percent to 27 percent of total business in less

than twelve months.

. Successfully created and launched a consumer focused marketing

campaign designed to drive local markets while maximizing national

brand advertising.

. Reorganized administrative, financial and MIS departments to reduce

costs and improve communications while developing better inter-company

synergy in support of sales and marketing. Reduced costs by over

$1,000,000 annually.

. Compliance and regulatory responsibilities related to environmental,

financial and safety issues.

. Successfully negotiated and managed major sales contracts with the

following companies; Boeing Aircraft Company, United Parcel Service

Airlines, The Home Depot, Builders Square, Fleetwood Motor Homes and

Primestar, Inc. These contracts resulted in annual sales in excess of

$26,350,000.

. Developed international client relationships in the airline industry

in Europe and the Pacific Rim while enhancing relationships with major

OEM accounts. Reorganized and managed an independent sales

representative organization covering the U.S., Europe and the Pacific

Rim resulting in 40 percent revenue growth while increasing gross

margins by more than 30 percent to an average of 70 percent.

. Completed seven business unit divestiture and acquisition projects

throughout the U.S. from conception to conclusion.

. Improved divisional net earnings from $700,000 to in excess of

$5,000,000.

. Responsible for several major capital expansion projects. (Plant and

facilities)

Objective

Seeking a position where my sales, marketing, and management experience

will help move a company forward in meeting its objectives, while providing

challenging opportunities and continued personal growth.

Experience

Vesterheim Museum 01/2010 - 07/2010

Director of Development

Decorah, Iowa

Oversight and direct involvement in fund raising for this non-profit

museum.

Bank of the West 01/2006 - 01/02010

Agency Manager - BW Insurance Agency, Inc.

Decorah, Iowa

Responsible for agency production and operations including sales,

marketing, customer service and relationship management and administration.

Investment Officer, BankWest Investment Services

Decorah, Iowa

Sale and service of financial products as a Registered Representative for

BankWest Financial Services serving clients throughout Northeast Iowa and

Southwest Wisconsin

Self Employed

10/2004 - 12/2005

Monona, Iowa

Performed consulting services related to sales, marketing, operations and

business functions.

Successfully completed Series 7 General Securities Representative

Examination, Series 66 Uniform Combined State Law Examination, Iowa

Producer's Exam for Life, Accident & Health. Obtained Wisconsin Non-

Resident Accident, Health & Life license.

Served as a Registered Representative / Financial Associate representing a

Fortune 500 company. Providing financial planning services as well as

insurance planning throughout Northeast Iowa and Southwestern Wisconsin.

Northeast Iowa Telephone Company 7/1999 - 09/2004

General Manager, Northeast Iowa Telephone Company

Monona, Iowa

Operational, P&L and balance sheet responsibilities. Managed all sales and

marketing functions directly. Service provider for multiple markets

including residential, business and institutional markets. Developed and

executed a solid company business plan and growth strategy expanding

markets and product lines while achieving significant growth in revenue,

profitability, and cash flow. Developed and introduced multiple new

technology platforms while expanding market coverage resulting in excellent

revenue growth while attaining outstanding contribution margins.

Introduced comprehensive wireless product mix including GSM digital

wireless phone service and fixed wireless broadband internet connectivity.

Also acquired and incorporated a customer premises equipment sales and

service unit integrating new product lines and again expanding in to new

market areas. Expanded revenues from 1.7 million to over four million

annually. Negotiated and secured wireless spectrum in both Iowa and

Wisconsin. Also managed CATV operations and real estate holdings.

The Metron Corporation 4/1996 - 5/1999

Vice President - Sales & Marketing, Metron Digital Services, Inc.

Knoxville, TN

Directed sales and marketing organization and programs accomplishing record

sales and profitability. Responsible for a ten state region in the

southeastern United States. Provided leadership for the sales organization

including both internal and external sales and customer service staff.

Involved with primary contract negotiations with principal vendor.

Developed and executed operating agreements with agent organization as well

as OEM's and wholesale service providers. Involved with the distribution of

multiple consumer electronics products and services including Primestar DTH

Satellite Service and DirecTV DTH Satellite Service.

Vice President - Administrative Services, The Metron Corporation

Knoxville, TN

Responsible for Accounting / Finance, MIS, Inventory Control, Purchasing,

Work order Processing, Commissions / Dealer Funding, Credit, Risk,

Distribution, Agent / Dealer Contracting and Management.

Vice President, Metron Environmental Systems Corporation

Knoxville, TN

Pioneer Plastics Corporation 6/1994 - 4/1996

General Sales & Marketing Manager, Technical Products Division

Morristown, TN

Responsible for multiple product lines including, aircraft laminates

(Conolite), electrical laminates, structural laminates, LPL panels

(Pionite), decorative laminates (Pionite), structural office furniture

components. Worked closely with engineering and materials management,

production and vendors to enhance product quality and manage costs and

margins insuring that the company met client specifications at a

competitive position.

Provided leadership for all sales and marketing functions including

customer service and order entry. Worked closely with sales personnel and

interfaced directly with customers. Customers included; Boeing, Airbus,

Honeywell, UPS Airlines, FedEx, Fleetwood, Delta Airlines, United, US Air,

US military, major and niche furniture manufacturers, Home Depot, Builders

Square, Scotty's, several regional distributors

Culligan International Company 1979 -1994

Northbrook, IL

General Manager, Commercial - Industrial Products Group

Responsible for all commercial and industrial product lines, custom

industrial product and municipal treatment equipment. Worked closely with

R&D and led product management team resulting in several department and

product enhancements.

Responsible for sales and marketing organization including internal and

external staff, national accounts staff and a technical support group.

Responsible for Application Engineering department and staff, Mechanical

and Electrical Engineering department and staff, and Technical Service

Engineers.

Led group through restructuring resulting in significant improvements in

efficiency, increased revenue, and improved financial performance. Revised

pricing structure and repositioned product line to enhance market

penetration while managing gross margins.

Regional Manager - Retail Division

Responsible for multiple company owned operations throughout the United

States. Divisional net earnings increased from $700,000 annually to in

excess of $5,000,000. Responsible for three major capital expansion

projects. (Plant and facilities) $6,200,000. Completed eight business unit

divestiture or acquisition projects throughout the United States from

conception to conclusion. Full P&L and balance sheet responsibility as well

as operational oversight for multiple locations. Responsible for risk

management, safety, OSHA, Cal-OSHA, environmental compliance and fleet.

District Manager - Franchise Operations

Eight state southeastern US district Responsible for market development,

new dealer recruitment and development and management of exiting dealer

organization including attainment of sales budgets, recognition program and

co-op advertising program. District management responsibilities for CWC

Finance Corporation.

District Manager / Sales Trainer - Franchise Division

Nine state northwestern US district. Responsible for the creation of sales

and marketing programs with-in the independent dealer organization.

Directed multiple recruitment programs and provided comprehensive sales and

sales management training through out the district and Western United

States.

Education

Crestwood High School 1971 - 1975 Graduated

Kirkwood College Cedar Rapids, IA AA Degree

University of Wisconsin - LaCrosse Certificate - Supervisory Management

Wilson Learning Corporation - Counselor Selling

Multiple training and certification classes

Additional Information

MFL Emergency Management Services, Monona, IA

Church Council Member - Monona, IA, Morristown, TN, Elgin, IL

Lions International - Decorah, IA

Clayton County Board of Adjustment, Elkader, IA

Board of Directors EWALU Strawberry Point, IA

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