ARTHUR THEOCLES

**** ****** **** ( Bailey, North Carolina 27807

252-***-**** ( abl1sn@r.postjobfree.com

INFORMATION TECHNOLOGY SUPPORT PROFESSIONAL

Enterprise Information Systems ~ Project Management ~ Application

Development

Astute, innovative, Information Technology Professional with broad

experience in system support and administration, technical infrastructure,

and project delivery for complex, global environments. Strong analytical

thinker with long term vision and the ability to inspire performance. Able

to leverage indirect resources and large scale teams ensuring project

success, including requirements analysis, designing, testing,

documentation, training, scheduling and production support. Adept at

participating and leading a Site / Corporate Help Desk. Keen ability to

break down complex challenges and deliver innovative solutions focused on

operational excellence. Areas of expertise include:

A+ Certified (2010) ( Hardware/Software Management ( Technical Project

Management ( Global System Integration

IT Infrastructure ( Budget Management ( Product Strategy & Planning (

Information Security ( Change Control Training ( Operations Management (

Networks ( FDA/SOX Audits ( Process Improvement ( Vendor Management

LAN/WAN ( Data Communications ( IT Divisional Leadership ( Policy/Process

Development

Client/Server, CITRIX, Oracle, Relational Database Management ( ISO 9000

PROFESSIONAL EXPERIENCE

BEST BUY - Wilson, North Carolina ( 2010-Present

Geek Squad Agent (Part Time): Specializing in troubleshooting and reparing

personal computers and electronic equipment.

SHOOTING STAR DIGITOGRAPHY - Bailey, North Carolina ( 2008-Present

Owner/Proprietor: Part-Time photographic services company specializing in

photography, and customized printing services.

CHARLES RIVER LABORATORIES - Sparks, Nevada ( 2005-2008

Global provider of essential research products and services that advance

drug discovery and development.

Director, Information Technology

Provided direction and oversight for site Information Technology support,

infrastructure, development and deployment of business initiatives,

research, and commercial technology systems. Served as member and leader of

site information technology team, established short and long term operating

objectives, organizational structure, and staffing requirements for cross

functional teams including DBAs, application developers, testers,

system/network administrators, and help desk personnel. Supervised 7-10

direct reports, managed departmental and project budgets.

Ensured optimum efficiency and availability for all corporate information

systems for multiple sites on a global scale, including systems analysis,

programming, computer and auxiliary operations. Ensured adequate IT support

for all lines of business, set IT policies, procedures, technical

standards, and priorities. Led teams in the management of corporate

servers, LAN, WAN, business continuity, audit/compliance, IT Due Diligence,

and help desk operations for multiple sites. Served as a liaison between

divisional Information Systems and other areas/departments including

scientific and ERP systems.

Supervised 7-10 direct reports, managed departmental and project budgets.

ARTHUR THEOCLES ( Page 2 ( abl1sn@r.postjobfree.com

MERCK INC. - Various Locations ( 1999-2005

International developer, manufacturer, and distributor of pharmaceuticals.

Sr. Systems Analyst, Quality & Regulatory Information Systems (2001-2005)

Led Project Management activities for a $23M global technical project (High

Pressure Liquid Chromatography HPLC Standardization, Part 11 Remediation)

with 23 deployments in 11 countries spanning 2002-2005. Developed detailed

project plans, budget requests, task management plans, and deployment

schedules for laboratories around the world. Oversaw Quality Assurance,

asset and resource allocation, funding, and information systems. Supervised

up to 21 indirect reports globally. Coordinated and guided on-site

deployment team leaders on installation, administration, and qualifications

of new systems. Performed on-site training of system infrastructure,

methods and procedures, and best practices for each site.

Laboratory Systems Coordinator, Merck Manufacturing Division (MMD), Wilson,

North Carolina (1999-2001)

Administered and supported the Laboratory Information Management System for

the Merck Manufacturing Division Quality Laboratory. Served as Technical

Lead for Y2K compliance activities such as firmware/software testing,

qualification or replacement of legacy equipment, and ensuring regulatory

compliance and data integrity. Developed laboratory validation

documentation. Performed Project Management functions as analytical and IT

representative for the large scale HPLC Standardization Project for MMD.

Evaluated data systems, discussed options with MMD lab employees worldwide,

directed negotiation with vendors for Merck labs.

INOVA / MERCK INC. - Wilson, North Carolina ( 1997-1999

Desktop Support Specialist / Windows NT Migration Specialist

Performed Level 2 Helpdesk and on-site PC support for MMD division.

Analyzed, resolved, and recommended hardware and software solutions

including data backup, virus detection, and operating system support. Led

all phases of the Windows NT Migration, including desktop upgrades and

workstation data maintenance in order to ensure the highest levels of data

recovery.

IMI SYSTEMS / IBM ( 1996-1997 ( Hardware/Software Test - System Integration

Specialist: Performed functional, stress, and regression testing of beta

code for on-site systems. Collaborated with business partners to analyze

and resolve test issues. Researched and advised on potential integration

conflicts with non-standard or 3rd party hardware and software. Wrote,

published, and maintained test cases. Created automated test scripts to

enhance quick, repeatable test data. Managed and maintained departments'

hardware, PCs, internet accounts, main and secondary build machines,

upgrades, and replacements.

THE EXPERTS / IBM ( 1995 ( Hardware Test/Operating System Integration -

Windows NT: Completed advanced testing on prototype network servers,

application and peripheral testing on multiple processor platforms under

Windows NT server. Documented test procedures for multiple software and

hardware implementations.

THE EXPERTS / CAROLINA POWER & LIGHT ( 1995 ( Network Technician/Level 2

Help Desk: Provided on-site PC/LAN support for nuclear power plants in

North Carolina and South Carolina. Attained Nuclear Security Clearance.

CAREER NOTE: Additional excellent experience as Owner/Operator of Computer

Information Center (1989-1996).

EDUCATION / CREDENTIALS

Bachelor of Science in Aeronautical Engineering

Embry Riddle Aeronautical University, Daytona Beach, Florida

Certified Netware Administrator (CNA)

CompTIA A+ - (June 2010)

CompTIA Security +, Network + - (in Progress)

Contact this candidate