Customer Service Assistant

BRIANNA WILLIAMS

**** ********* **** . *********, ** 92056 . 760-***-**** .

*************@*******.***

OBJECTIVE:

To obtain the File Clerk position

SUMMARY OF QUALIFICATIONS:

. Detail-oriented, organized, able to prioritize

. Skilled at working within a group, as well as independently

. Strong math skills

. Highly motivated and dependable in achieving goals

. Advance knowledge of Microsoft Office Word, Outlook and Excel

. Ability to work well in high-pressure situations and consistently meet

deadlines

. Excellent telephone and computer skills

. Exceptional oral and written communication skills

. Capability of handling multiple tasks simultaneously

EDUCATION:

. Associates of Arts in Liberal Arts with Honors, August 2009

Santa Ana College, Santa Ana, CA

GPA: 3.684

. Certified Global Business Professional, February 2008

NASBITE

. Certificate of Achievement in International Business, December 2007

Santa Ana College, Santa Ana, CA

GPA: 3.875

PROFESSIONAL EXPERIENCE:

Flexi-Van Leasing, Inc., Long Beach, CA

July 2008- April 2010

Logistics Coordinator

. Dispatched chassis drays to trucking companies

. Updated daily vessel discharges and rail yard needs

. Created invoices using Excel; vetted incoming invoices

. Updated truckers performance evaluations

. Tracked outstanding chassis, on street or in yard

. Maintained accurate chassis use within pool environment

. Aided in monthly meetings with local steamship line members, including

meeting minutes

. Assisted Director of Western Chassis Pools with Denver and Salt Lake

City utilizations

Orange County's Credit Union, Santa Ana, CA

August 2006-July 2008

EFT Representative I

. Researched ATM and Debit Master Card Disputes

. Screened reports for possible compromised cards

. Assisted with ATM deposit adjustments

. Evaluated and created Financial Service Centers Cooperative

adjustments

. Handled incoming and outgoing wire transfers

. Assisted customer service

. Balanced General Ledgers

Desert Community Bank, Victorville, CA

December 2004- August 2006

SBA Loan Processing Assistant

. Ordered Deeds, Grant's, and UCC's

. Created official loan forms

. Ordered credit reports, prelims, and property profiles

Bookkeeping/Customer Service

. Provided customer service over the phone

. Complied with Regulations CC, E, D, DD, and The Bank Secrecy Act

Teller/ central processing

. Handled customer and merchant cash transactions

. Rolled coins, strapped bills, and collected branch cash orders

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