Customer Service Insurance
Resume:
**** ******** ***** ******, ** *****
abl1nl@r.postjobfree.com
KIMBERLY ANN LIGHT
EDUCATION- Sixty-five quarter credits toward a Bachelor of Science degree
[Last attended 2007] Reading Area Community College, Reading, PA
[Last attended 2008] Kutztown University, Kutztown, PA
[Last attended 2008] Reading Hospital School of Health Sciences, 2nd year
student
SKILLS
Computer skills to include Microsoft Office
Strong customer service Background in the health care, banking, insurance
industries
Strong customer contact- over the phone, and face to face interactions
Analytical skills- Strong interpersonal skills
Basic Accounting skills - good math background
Collections experience
Previous Employers
Customer Service/Underwriting Assistant
Wachovia Bank N.A. 6th and Penn Streets, Reading, PA - 6/1998 to 9/2008
. Experience in Retail Banking to include Retail Credit Support
1. Managed customer accounts- to include deposit, CD, IRA
2. Resolved account issues - and communicated to customers
. Senior Loan Specialist - Prepared loan documents and funded loans
. Good organizational skills and detail oriented
. Achieved production goals 95% of time
. Strong analytical and telephone skills.
. Strict adherence to polices r/e verification of employment/income
for the purpose of processing a loan.
. Sales responsibilities in Retail banking
Aetna Insurance, 2nd and Penn Streets, Reading, PA - 9/1996-12/1997
Eligibility Specialist & Claims Processor for Medical insurance claims
. Determined benefit payment amounts
. Spoke with providers regarding payments
. Ability to interpret & execute polices with performing my job.
. Familiar with health insurance industry
Community General Hospital, 145 North 6th Street, Reading, PA - 3/1988 -
12/1994
Admissions Registrar/ Patient Advocate
. Responsible for all Dept functions
1. Registering of all patients - accurate verification of
demographic and financial information- Developed strong
interviewing skills - Verification & Certification of insurance-
collection of insurance deductibles; referrals for MA.
Familiar with third party payers.
2. Worked with billing office regarding self pay patients -
Requiring down-payment for medical services - Financial
Advising
3. Training of staff. - Customer service responsibilities
4. Accounting responsibilities with patient hospital charges.
Clinical experience with nursing school- familiar with patient
charts, medical diagnoses; general care and Patient Care plans;
medical terminology.
5. Patient Advocate - Served as Liaison between patients and the
hospital. Educated patients on their rights & responsibilities;
resolved complaints and tried to improve patient satisfaction.
Hospital policies and procedures carried out in executing my
duties.
6. Marketing of hospital
Aetna Life and Casualty, Bern Road, Wyomissing, PA - 6/1986- 1/1988
Subrogation/Collection Specialist-
Responsible for handling caseload of insurance claims for collection
purposes. This included WC, Liability, Personal injury, Auto and Property
claims. I negotiated settlements with other carriers; prepared arguments
for arbitration panels and dealt with attorneys regarding legal matters.
Collection efforts initiated against individuals; judgments obtained.
Strong understanding of Casualty lines of insurance.
Contact this candidate