Michael L. Allen

**** *.**** ****** *********, WI. 53223 414-***-**** Email & or Video

Conference Call abl1mu@r.postjobfree.com

Objective Seeking a Technical position with a company which will

allow me to utilize

My skills, abilities and experience in the

Information Technology Field.

Profile

I am a motivated business professional with a range of academic

achievements. A profitable small business owner

With a 7yr. track record. - I recently completed SQL DBA/DEVELOPER (MCTS)

certificate course. I am diplomatic,

Tactful with professionals and non-professionals at all levels. I have a

Talent for quickly mastering technology.

I am also flexible and versatile - able to maintain my character. Poised

and competent with demonstrated

Ability to easily transcend cultural differences. Thrive in deadline -

driven environments. Excellent team-building skills

Skills Summary

* Project Management * Professional Presentations * Computer Savvy

* Marketing & Sales * Customer Service *

Accounting / Bookkeeping

* .Net Framework * ASP.Net Applications * Windows

Forms Applications * Visual Studio 2005 & 2008

Professional Experience

Communication: Technology / Business Management

* Authored professional correspondence to customers and vendors.

* facilitate meetings and monitor team progress

* Diagnosed system failures on hardware and software.

* Programming using HTML, DHTML, XML, C#, VB, JAVA SCRIPT, JAVASERVER,

APPLETS, BEANS

* Familiar with Attack guards intrusion detections and shunning, Access

control list & content filtering, public & private key.

* Configure AAA and Authentication Proxy, SSH, TACACS, FWSM, SYSLOG, PDM,

VPN, Fail over.

* Trouble shooting using Sniffer (Fluke) Admin. Network Insp.V.4 (fluke)

Protocol analyzers, LAN meters, RMON,

* Monitor switched networks, Proactive management, and Port anliasing,

Port Switched, Port Tap, and Port Circuit.

* CLI Configuration, IP Addressing, TCP-IP, DHCP, DNS, ISDN, OSPF, OSI,

RIP, IPX, PPP, ICMP, AND IOS.

* Implementing & Maintaining SQL Sever

* Install and configure Cisco routers and switches

Customer Service / Marketing

* Launched a thriving business building revenue from $10k to over 50k in

the in two years with minimal overhead

* Oversee front-office operations and provide impeccable customer service

* Built a clientele supported by 60% referral business through direct

sales

* Created special promotions, write / designed and printed Ad-

Advertisement.

* Call Center Support for over 2Million Customers & Technicians

Additional Skills

Implement of hardware and software applications. Install third party

software; resolve problems with hardware and software

Applications, Initiate corrective action within the scope of knowledge,

provide on-line user support

Train users on hardware software installation write technical Data

Sheets & reports.

Custom designed business cards, brochures, logos, website templates, t-

shirts, badges, barcodes, labels, program booklets,

Designs using CorelDrawX,Photoshop,IllustratorCS,MS Publisher,

Expression Web, Adobe indesign CS3,Flashlynx,PhotoImpact

Academic Achievements

New Horizons Computer Learning Center Madison, WI.

2010 Current studies: SQL DBA DEVELOPER

ASP.NET

(MCTS)

certificate course

2005 Certificate Cisco Secure Pix Firewall

Advanced

Marquette University (C.O.P.D.) Milwaukee, WI.

2002 Certificate Business Management

Certificate Web Development /

Programming

Milwaukee Area Technical College Milwaukee, WI.

1999-2001 Network Technology Cisco Systems

Network Protocol Analysis

Experience:

Technical Support Representative II 2007-2010

AT&T Uverse 804N. Milwaukee Street

. Provided Team lead assistance to other Tier 2 agents for

several IT projects

. Worked as Project Team member for various internal company

project logistics and budgets

. Deployed and conducted analysis and troubleshoot ADSL2, for

High Speed Internet, VoIP, and IPTV on Fiber Optics

Network, via telephone and remotely

. Managed local computer files, and central files via Yahoo-AMT

remote access tool

. Helped clients locally and remotely with VPN client

installation, configuration, and implementation

. Rebuilt links to ERP/CRM SQL Databases after systems revisions

. Completed sales and work orders on CRM Clarify

. Executed escalation tickets to our Network Operation Center

via Remedy 7.0

. Assisted premise technicians in resolving service and ordering

related issues related to U-verse products

. Educated customer on personal owned equipment such as PCs,

Phones & TVs, as they relate to the U-verse

Product. Educated clients on use of browser, use of email

(Outlook 2000-2007, Windows Mail, Mac Mail, etc), changed

Passwords and other member services feature.

. Assisted customers with reinstalling software and residential

Gateway issues, TCP/IP settings and other functions by

Performing detailed troubleshooting and walk through steps.

. Resolved problems on the first call to minimize transfers and

truck rolls by consistently improving personal technical

Knowledge and understanding. Performed up sells when

scheduling service visits.

Computer Lab Instructor 2004-2005

Cornerstone Achievement Academy INC. Milwaukee, WI.

Monitor computer network, Blocked internet access and

intrusion on network,

Maintained computers and assigned new users and access

permissions

Configured Success Maker to meet individual students

educational plans, align student curriculum with

Educational needs, manage student enrollment, create reports

and provide direct individual instruction

Computer Technician / Lead 2002-2003

A.R.C. Alternative Resources Corporation Barrington, IL.

Installed and configured Automated Enunciator Computer Systems

with G.P.S. Tracking on

(Milwaukee County Transit System) Diagnose system failures on

hardware and software and

Replaced components and reconfigure systems.

Director of Publishing 2002-2003

Christian Faith Fellowship Church Milwaukee, WI.

Manage four operational teams that consist of member

volunteers, work as a liaison between

Administrative Operations and the Publishing Team. Ensure

that objectives and goals for each

Team is met on timely bases. Also facilitate meetings and

monitor team progress.

Avionics Systems/ Production Technician 1981-1993

Astronautics Corporation of America Milwaukee, WI.

Flight and Attitude Directors, Computers for Foreign and

Domestic Military Aircraft.

Autopilot and Horizontal Situation and Angle-of-Attack

indicators.

C.R.T. Monitors for Airport Control Towers in N.A.S.A.

Mission Control Centers.

S.R.T Computer Advanced Line Control Units, Printers and

Paper-Tape Reader.

K.V.D.T. Computers Designed as Remote, Stand-alone, or

Network terminals.

Z.S. Computers designed for Advanced Scientific Engineering

Applications.

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