Human Resources Customer Service

Kurt Russell Farnsworth **** Cascade Dr.

Grove City, OH 43123

Ph: 614-***-****

email: **************@*****.***

INDUSTRY COMPETENCIES

Human Resources /Operations Support / Auditing / Training

Recruiting / Onboarding Policies / Procedures Trending / Analysis

Associate Relations Creation Strategic Planning

Coaching / Counseling Quality Control / Performance Management

Assurance

Customer Service /

Satisfaction

Talented, multifaceted and driven professional in the Human Resources

field. Over 5 years of HR experience in both privately held organizations

as well as in the public sector. Proven ability to manage and coordinate

high volume of work including all HR related inquiries for over 1000

associates across multiple worksites and states. Well respected and trusted

member of the organizations for which I have served. Goal-oriented

professional able to work efficiently either as a member of a team or

managed remotely.

PROFESSIONAL EXPERIENCE

Columbus State Community College - Columbus, OH

5/2010 to present

(Founded in 1963, Columbus State Community College is the largest community

college in Ohio, with more than 24,000 students.)

Human Resources Specialist

Overview: Provide clerical and administrative assistance and support to

employment services staff.

. Screen applications for qualification and salary needs, contact

applicants to arrange interviews with Human Resources, hiring

supervisor or committee.

. Give instructions, schedule appointments and electronically retrieve

information on candidate's pre-employment checks. Contact and

interview professional references.

. Process new hire information, which includes creating an employee file

and entering new hire information into Datatel payroll system.

. Assemble new hire packet. Distribute information to payroll and create

new employee files.

. Answer questions regarding employment requirements.

. Maintain confidentiality of pre-employment records and other

confidential information.

. Update, maintain, and publish College organization chart.

. Serve as a back-up to the front desk position.

Avis Budget Group - Columbus, OH

5/2007 to 4/2009

(Avis Budget Group operates two of the most recognized brands in the global

vehicle rental industry through Avis and Budget.)

Human Resources Representative

Overview: Provided guidance and leadership to Operations Management, as

well as all hourly associates. Responsible for maintaining a positive

workplace environment through continued communication and support.

Responsible for HR Generalist activity for Avis Rent A Car and Budget Rent

A Car Corporate locations in three states: (Ohio, Pennsylvania, Kentucky)

. Participated in succession planning of exempt and non exempt positions

. Administered assessments and background checks on management hires

. College recruiting / sourcing of talent and diversity for 6 major

airport locations

. Provided solutions to employee concerns and advised on labor relations

1. Prepared written communications for employees and management

2. Communicated and coordinated HR training/issues to field

3. Facilitated yearly performance review process

4. Continuously monitored compensation and managed wages

5. Manage Reduction In Force initiatives and conduct exit interviews

6. Monitored worker's compensation, OSHA, and FMLA claims

7. Communicated / Enforced Corporate Policies (i.e. Time Off, Leave Of

Absence, etc.)

8. Ensured all Federal, State, and local labor laws and EEO guidelines

were being strictly followed

The Steak 'n Shake Company - Columbus, OH

1/2004 to 5/2007

(The Steak n Shake Company is one of the oldest restaurant chains in the

United States. It was founded in 1934 in Normal, Illinois and operates 502

restaurants in 21 states.)

Human Resources Generalist

Overview: Responsible for all Human Resources activity as well as

auditing and training support for corporately owned Steak 'n Shake

restaurants throughout Ohio (21 Units). Active member of Divisional

Leadership Team which consisted of Director of Operations, District

Managers, and HR Management.

9. Tracked crew/management turnover, conducted exit interviews,

collaborated with field management to improve turnover percentage

10. Coached managers-in-training by facilitating Management Classes

11. Facilitated workshops for hourly crew to enhance job skills

12. Administered assessments and background checks on all new management

hires

13. Collaborated on corporate assembled team to create company-wide

training program for hourly associates

14. College recruiting / sourcing of new management talent for Columbus,

Cleveland, Youngstown Designated Market Areas

Dr. Pepper / 7-Up Bottling - Columbus, OH

6/2003 to 12/2003

Quality Control Technician

Beneficial Finance - Columbus, OH

1/2003 to 6/2003

Account Executive

Graeters Ice Cream - Columbus, OH

3/2001 to 11/2002

Production / Retail Store Manager

PROFESSIONAL DEVELOPMENT & FORMAL TRAINING

Training Seminars Completed:

Facilitation Skills Workshop, Facilitative Leadership by Interaction

Associates, Certificate Program in Internal Investigations through

Council on Education

Educational Background:

The Ohio State University Columbus, Ohio

Degree: B.S in Agriculture (2002)

Major: Agribusiness & Applied Economics Minor: English

Areas of Study: Finance, Accounting, Marketing, Economics, HR

Additional Skill Sets:

Proficient in MS Office Suite, PeopleSoft, Oracle, Taleo, Lotus Notes,

Windows (All versions), Internet Explorer, as well as many web bases

screening and assessment sites. SHRM Member.

References Provided upon Request.

Contact this candidate