Sales Administrative Assistant

Trena Cousins

**** *.********** **, ***. ***

Mesa, AZ 85213

480-***-****

SKILLS SUMMARY

. Proficiency with Word, Excel . Detail oriented

. Motivated

. Excellent organizational skills . Problem solver

. Accurate

. Excellent communication skills . Quality oriented

. Analytical

EMPLOYMENT HISTORY

EZ To Use Big Book

Administrative Assistant July 2002 - November

2009

Responsible for ordering all supplies; enters data from contracts into an

Excel spreadsheet; bi-weekly timesheets; processing monthly expense

reports; verifies accurate and complete information of contracts;

compiles weekly information regarding sales totals and commissions;

supervises all phases of proofing; coordinates distribution follow up

projects; oversees guidelines for credits to advertisers regarding

errors; works closely with production, national sales, collections,

payroll and human resources; types memos, agendas, letters to

advertisers; answers all telephone calls, interviews prospective account

executives and graphic artists, responsible for all human resource

paperwork ; liaison between management, production and account

representatives; determines territories for account representatives;

distributes leads and revenue accounts; works closely with advertising

mediums on commercials; create and advertise help wanted ads.

OSI Collection Services

Account Representative/Tax Specialist April 2001 - May 2002

Responsible for collecting multiple types of past due accounts including

sales tax, withholding tax, use tax and personal income tax; skip tracing

to find consumers; answering billing inquiries from consumers; checking

consumers account for correct appropriation of payments; correcting

misappropriated payments to the proper account; abiding by laws governing

collection practices; researching and resolving problems with accounts;

maintaining updated information in the computer system.

MaineGeneral Health

Patient Financial Representative November 2000 -

February 2001

(Temporary position) Completed appropriate processing for manual charges,

account adjustments, and write-offs; responsible for answering patients

written requests for information about their bills in a timely manner;

data entry of several reports to charge batches; updated patient accounts

when charges were added or removed.

Maine Municipal Association

Office Assistant April 1999 - September 2000

Responsible for general clerical activities including data entry,

photocopying, filing, bulk mailings; providing receptionist and mail

room services; purchasing supplies; inventory management; tracking

departmental work requests on Excel; printing labels from database;

updating procedure manuals; word processing; and securing the building at

night.

Maine State Retirement System

Pension Technician June 1997 - December

1998

Provided technical support to senior staff members by reviewing

membership service records, computing periods of creditable service,

making the initial determination of compensation for the purpose of

determining retirement benefits and eligibility dates, typing membership

listings on computer.

People's Heritage Bank

Reconciliation Clerk, Accounting June 1996 - June 1997

Reconciled internal accounts daily; prepared reconciliation reports on

Excel daily; worked with co-workers to clear outstanding items; was a

back up for co-workers on savings and checking accounts; researched

problems on customer accounts.

Key Bank of Maine

Reconciliation Clerk, Accounting June 1995 - March 1996

Reconciled and research problems with official bank accounts; prepared

reports on Excel; disbursed bank advices daily; provided branch support

for stop payment procedures; reconciled ATM machine daily, and data

entry.

Adjuster I, Indirect Loans November 1994 - June

1995

Collected past due loans/credit lines; updating these files on the

computer system. Customer

Service Representative and clerical support including word processing

projects.

EDUCATION

Husson College - Bangor, Maine, 1994

Bachelor of Science Degree in Business Management

References Available Upon Request

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