Customer Service Sales Representative

Vanessa N. Diaz

Orlando, FL Area

507-***-**** Mobile

*******.*******@*****.***

Self motivated bilingual support professional with strong interpersonal and organizational skills with an ability to

multitask a variety of challenges and responsibilities; able to work independently and have excellent decision making

Summary

skills. Responsible, reliable and dependable.

• Excellent Computer Skills Microsoft Office Programs

• Extensive Customer Service Skills

• Exceptional Communication and Interpersonal Skills

• Strong Organizational Abilities

Marketing Coordinator

04/2008– 03/2010

SEOwhat.com: Mankato, MN

06/2010 Present

Experience

•Assist customers

with cell

• Create case studies for clients

phone needs

• Schedule interviews

and questions

• Write press releases for clients

• Write articles for both the company and the clients

•Stock cell phone

• Answer and direct phone calls

inventory

• Blog

• Participate in meeting with potential clients

Sales Representative

Verizon Wireless: Mankato, MN

Vanessa N. Diaz

• Demonstrate to customers feature on devices

• Install internet on computer devices

• Pitch and sell cell phones and products

• Provided customer service

• Assist with billing issues and questions

• Provide resolutions to problematic situations

• Met and exceeded quotas each month

Achievements

• Held the highest level of sales in the store

• Received awards in recognizing achievement in sales and learning

• Became a certified bilingual sales representative

• Received numerous surveys with positive customer feedback

Sales Associate

Wal Mart: Waseca, MN

05/2005 4/2008

• Assisted customers with selection of telephone products and services

• Effectively informed customer of contract and non contract plans

• Ran credit checks for contract seeking customers

• Provided customer service by analyzing and resolving problems

• Completed transactions for customers including phone activation

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Vanessa N. Diaz

• Assisted in multiple departments simultaneously

Achievements

• Received “Four Star Cashier” award due to speed and effectiveness

• Promoted to sales associate

• Became certified in photo laboratory

June 05, 2005

Education

Languages

Owatonna High School

3

Vanessa N. Diaz

Editor for literary magazine

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Active in Mixed Roots

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Leader in group organization geared towards helping incoming students

•

Tutor

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Part of an anti drug program for younger children

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Minnesota State University Mankato

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December 12, 2009

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• Bachelor of Science in Psychology – emphasis in Industrial and Organizational

• Minor in Marketing

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Fluent in Spanish

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Speak and read

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