Customer Service Representative

Katherine Steele **** North Circle Drive

Colorado Springs, Colorado 80909

Telephone: 719-***-****

Email: *********@*.***

Experience

. More than 10 years of dedicated responsible customer

service experience

. Proficient with MS Office, Lotus, Word, JD Edwards, 10

key by touch and data entry.

. Ability to assess needs, analyze and solve problems;

attention to detail.

. Proficient in all areas of customer relations, handling

complaints and problems, and creating an atmosphere for

continuous business.

. Excellent organization and communication skills; verbal,

written, and presentation.

. Ability to prioritize workload and meet deadlines;

supportive team worker; committed and responsible.

. Self-motivated, reliable, professional, and competent.

. Possess experience and knowledge in the banking and

medical fields; billing and order processing.

Offering a balance of technical proficiency, experience, leadership,

initiative, and the ability to adapt effectively with all levels of

management, personnel, and clientele.

Work History

Synthes, Monument, Colorado, 719-***-**** November 2008 - June 2010

Customer Service Representative

Supervisor: Angela Lockman

Duties: Received and processed all inbound calls for orders of medical

supplies via fax and phone. Processed bill only requests.

Ability to work efficiently but fast paced to maintain

customer/patient deadlines. Use of MS Outlook, MS Office, JD

Edwards, 10 key, and data entry to exceed expectations.

Assigned to Synthes through Add Staff Staffing 719-***-****

Deluxe Small Business Services, Colorado Springs, Colorado, 719-***-****

July 2006 - August 2008

Customer Sales Representative

Supervisor: Carla Howell

Duties: Received and processed calls for orders, identified cross

selling opportunities for additional product lines with use of

multi-line phones. Managed business relationship's with all

banking clients. Use of MS Outlook, MS Word, Lotus, 10 key and

data entry to achieve daily goals.

July - September 2006 assigned to Deluxe Corporation through Spherion

Temp Agency.

Loaf N Jug, Colorado Springs, Colorado, 719-***-**** August 2004 -

April 2006

Assistant Manager

Supervisor: John Warren

Duties: Assisted with daily store closings, reconciled cash and made

bank deposits. Trained employees, placed grocery orders,

processed vendors' deliveries and submitted po's for payment.

Use of conflict resolution skills; various clerical duties to

ensure employee shift change transitions.

Protocol, Colorado Springs, Colorado, 719-***-**** April 2004- August 2004

Customer Service Representative

Duties: Executed outbound calls to businesses for scheduling of them to

attend certain IT events revolving around business marketing

needs.

Education / Specialized Training

Pikes Peak Community College August 2007 - January 2008

Colorado Springs, Colorado

General Studies

Fayetteville Community College June 2003- August 2003

Fayetteville, North Carolina

EMT License obtained expired 07/2007

Pocatello Sr. High School August 1992 - June 1995

Pocatello, Idaho

High School Diploma

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