Customer Service Manager

*** *. ***** **. ******* Green, OH ***** 419-***-**** abl1k3@r.postjobfree.com

Emily C. Miller

Personal Profile

• Ability to manage multiple responsibilities, prioritize tasks and meet deadlines

• Proficient in Microsoft Office

• Proven negotiation skills; experience in negotiation and collaboration with decision makers

• Recognized for excellence in written and verbal communication

• Ability to work with minimal supervision; I am well organized, efficient and detail oriented

• Knowledgeable and experienced in the recruiting, interviewing and hiring process

Education

The University of Toledo, Toledo, OH

Graduate Program: Public Administration c urrently enrolled degree expected: May, 2012

Expected Degree: M asters Degree in Public Administration

Specializing in H uman Resources

The University of Toledo, Toledo, OH

Bachelors Degree of Arts & Sciences August, 2004 – August, 2008

Degree earned: B .A. in History

Professional Experience

BOWLING GREEN, OH THE COCOON SHELTER MAY, 2008 –

M AY 2010

Case Manager November,

2 008 – May, 2010

• Contributed to writing and implementing agency policy and procedures

• Responsible for training and mentorship of newly hired program staff, including after hour on-call shifts (weeknights and weekends)

• Maintained program data and submitted monthly data reports to the Executive Director, significantly contributing to the agency’s ability to

b e awarded federal, state and county funds

• Responsible for written communication to program participants in letter format

Service Coordinator August, 2008 –

M ay, 2010

• Appointed as the agency representative at three Wood Co. professional committees

• Increased community awareness of The Cocoon Shelter through community partnerships, speaking engagements and attendance at events

h osted by other community agencies

• Initiated launch of agency’s quarterly newsletter; assigned and authored quarterly column of newsletter; reviewed and edited newsletter

d rafts

• Collaborated with regional agencies and implemented systems that increased efficiency for service coordination between agencies

Victim, Legal, Housing and Systems Advocate May, 2008 –

M ay, 2010

• Major contributor to the state-wide recognition of the Cocoon as one of the leading agencies in the field

• Successfully advocated for clients within the judicial system through gaining expertise of legal processes and building professional

r elationships with decision makers in the field

• Advised clients in varying procedures and referrals to apply for and receive state funds for legal aid

• First responder to crises related to the needs of program participants and emergency facility needs; on-call coverage weeknights, weekends

a nd holidays

• Handled and trusted with confidential information daily

T OLEDO, OH THE UNIVERSITY OF TOLEDO: EBERLY CENTER SEPTEMBER, 2007 – MAY,

2 008

STUDENT PROJECT COORDINATOR & ADMINISTRATIVE ASSISTANT

• Recognized need and initiated a program for underserved university population and developed program

• Appointed as the student supervisor for new program and responsible for program development

B IGBY COFFEE SEPTEMBER, 2006 – MAY,

TOLEDO, OH

2 008

Assistant Manager & Barista

• Shift Supervisor

• Responsible for opening and closing the store, ensuring staff followed company procedures and completed shift responsibilities

• Recognized for excellence in customer service

213 N. Maple St. Bowling Green, OH 43402 419-***-**** abl1k3@r.postjobfree.com

Emily C. Miller

• Responsible for cash handling, company bank deposits and balancing cash register at the beginning and end of shifts

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