Customer Service Representative
Resume:
Grace H. Loyd
Colorado Springs, CO 80910
*********@*******.***
Objective:
Seeking long-term professional opportunities with companies in the
Colorado Springs area.
Since 1999 I have:
Assisted a team of Travel Agents with new and existing bookings -
Assisted hundreds of Cardholders with their credit card accounts - Managed
the floor of a major retail chain - Answered and directed thousands of
calls as a Switchboard Operator - Greeted and assisted hundreds of
customers as both a Medical and Newspaper Receptionist - Have acquired
several months of schooling - Gained several years of practical, hands-on
experience applied daily in various work situations.
Work Experience:
2009 - 2010
Front Desk Receptionist -
Answered and directed all incoming and external phone calls, assisted
residents and walk-in guest, maintained and updated various spreadsheets,
sorted/delivered mail and packages, maintained and balanced a cash
box/books, assisted activities with various task, scheduled tours and
assisted marketing with data entry, other duties as assigned.
The Medalion Retirement Community
1719 E. Bijou St.
Colorado Springs, CO 80909
2008 - 2009
Housekeeping/Laundry -
Collected all soiled laundry on a daily basis, sorted/pre-soaked,
washed/dried, folded/hung all clean laundry and delivered daily, maintained
MSDS reports as well as machines, kept work area clean, neat, and
organized, ordered laundry supplies as needed, and other duties as
assigned.
The Medalion Retirement Community
1719 E. Bijou St.
Colorado Springs, CO 80909
2006 - 2007
In-Bound Customer Service Representative / Front Desk Agent / Main
Switchboard Operator - Responsible for answering and directing all internal
and external phone calls, Checking in hotel guests, and making reservations
Sheraton
2886 S. Circle Drive
Colorado Springs, CO 80906
2006
Reservation Sales Agent - Assisted travel agents with new and existing
bookings. Heavy phone and customer service work
Carnival Cruise Lines
557 E. Pikes Peak Avenue
Colorado Springs, CO 80903
719.329.680
2004 - 2005
Customer Service Representative - Assisted cardholders with their existing
credit card accounts. Heavy phone and customer service work.
Bank of America
301 S. Rockrimmon Boulevard
Colorado Springs, CO 80919
Education:
1991 - 1994
Wasson High School
1996
Received GED from Treasure Valley Community College.
Skills:
Proficient computer skills. Familiar with Microsoft Products, internet
applications and have used a variety of proprietary company software. -
Typing: 40 WPM. - Filing and clerical skills. - Switchboard /PBX skills.
Excellent telephone courtesy skills. - Extensive and exceptional customer
service skills, both internal and external. Possess strong abilities in
understanding and facilitating a customer's needs.
References Available Upon Request.
Contact this candidate