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Customer Service Medical

Location:
Reno, NV, 89512
Posted:
August 12, 2010

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Resume:

Ashley Peterson

**** *. ******** *****, *** D*

Reno, NV 89512

Phone: 925-***-****

E-Mail: abl1j8@r.postjobfree.com

Work experience

Renown Regional Medical Center Reno, NV March 2009 - Present

Health Information Management, Lead

Maintenance, processing, and inventory of workflow within the department,

including incomplete record control and physician abeyance. Coordinate

reception duties and release of information duties, while ensuring equal

work distribution among employees and protecting patient safety, privacy,

and confidentiality. Provide problem resolution for staff and clients, and

assist with day to day decision making.

John Muir Medical Center Walnut Creek, CA May 2007 - May

2009

Health Information Management, Clerk II

Prepare, scan, and index all documents to the appropriate patient, encounter

and document type in an electronic medical records system. Conduct quality

review to ensure that all documents scanned or cold-fed into Horizon Patient

Folder are of the highest possible level of quality. Review patient's

records for incomplete or missing items, identify the responsible

practitioner for each item, and assign and link deficiencies to the

appropriate physician for completion. Perform problem resolution, process

transcribed reports and handle STAT requests for transcription services.

Collect, enter, and report statistical data. Perform reception duties and

requests for PHI, while ensuring patient safety, privacy, and

confidentiality.

Fresenius Medical Care North America Antioch, CA July 2004 -

December 2007

Clinical Secretary

Administrative support for managerial staff, payroll assistant, accounts

payable facilitator, facilitate and maintain all filing systems, data entry

for patient database and laboratory, keyboarding/typing, transcribing for

meeting minutes, computer applications, create and produce monthly/quarterly

reports for corporate office review, create and produce reports for monthly

quality control meetings, respond promptly to requests for documentation for

patient care, answer and direct calls on multiple line phone system, greet

and direct patients and visitors.

Education

Santa Barbara City College, Santa Barbara, CA January 2009

- Present

Associates Degree - Health Information Technology

Western Career College, Antioch, CA October

2006 - June 2007

Certificate of Achievement - Health Information Technology

Skills

> Exemplary Customer Service Skills

> Ability to multi task and prioritize efficiently

> Typing speed 75 WPM

> Ten Key by touch

> Strong data entry

> Proficient in Microsoft Office, including: Word, PowerPoint, Excel,

Access, Picture It

> Proficient in Adobe Acrobat, Adobe Photoshop, Internet Explorer

> Medical Terminology

> Familiar with ICD-9 CM and CPT coding

> Familiar with claim forms, such as CMS 1500 and UB 40

> Experience in medical records

> Experience in handling PHI and Release of Information



Contact this candidate