Engineer Customer Service
Resume:
David Shapiro
Belton, Texas ***13
abl1gq@r.postjobfree.com
Seek a position in a field where my skills and knowledge base can be an
asset. Will use training and experience to enrich the organization and am
open and willing to accept all training, guidance, and recommendations from
the organization for the purposes of improvement and growth for the benefit
of self and for the organization.
PROFESSIONAL SKILLS
. Competent information technology professional experienced and
skilled in installing, maintaining, and upgrading computer
systems (hardware and software) for 15 years.
. Responsible for the support and troubleshooting of hardware and
software problems for desktop and laptop computers. Install
hardware and software on workstations. Set up and maintain
network and telecommunications systems. Troubleshoot LAN, server
and connectivity issues. Utilize ticketing system, when
necessary. Re-image computers, perform data migrations and
restorations, and conduct remote problem solving when required.
Have a working knowledge of hardware components, hardware
configurations, and have strong software experience.
. As a System Administrator, use Active Directory to manage
computers on network, have set up and image computers for
various levels of access based on user/company needs.
. Defines, plans, designs, and evaluates information security
systems. Assesses architecture and current hardware limitations,
defines and designs system specifications, input/output
processes and working parameters for hardware/software
compatibility. Experience with information networks design,
operation, equipment. Interest/aptitude for information security
work. Works under of direction of more experienced information
security engineer.
. Proficient in the functions of Windows 7, Vista, XP, 95/98, 3.x,
DOS and MAC OS X operating systems.
. Networking skills include applications for TCP/IP, LAN/WAN,
Windows 7, Vista, XP, 95/98 and Mac OS X.
. Provided a full range of IT support to various organizations and
individuals to meet needs as required and/or directed.
Performed IT troubleshooting and follow-up for various
organizations and individuals as required and/or directed. All
IT work was performed with limited general supervision. Sought
guidance and approval when needed or as required. Exercised
all appropriate security measures and adhered to all policies
and regulations as required.
. Computer proficient using various off-the-shelf software
packages and company software packages to include: MS Office,
Photoshop, Illustrator, InDesign, PageMaker, QuarkXpress,
Dreamweaver, Microsoft Front-Page, html editing, Windows 7,
Vista, XP, Internet browsers.
. Ability to integrate creative ideas and concepts with technology
to produce graphic designs.
. Inventory product lines and initiate corrective actions on
discrepant information. Experienced interfacing with a diverse
customer base, successfully ascertaining their product needs,
and directing them to/through appropriate channels to fulfill
these desires.
. Decisive and results-oriented; flexible and adaptable in a
dynamic work environment.
. Coordinate, lead and organize the completion of group task with
co-workers in a timely and precise manner.
. Suggest productivity improvements through customer feedback and
observations to supervisor in order to streamline company
policies.
. Trained new employees on company procedures safety rules,
product knowledge and FCC regulations.
. Applied knowledge of transmission control, live/taped production
including audio engineering, camera control and operation, and
technical direction.
. Have held positions that require routine and recurring work
delivering Information Technology customer service either in
person, via telephone, or through Internet correspondence.
. Proficient in the function and use of GOLFTRAC, FOODTRAC, and
RECTRAC systems used for inventory tracking & point of sale
operations. Have knowledge in the function and use of TLMS used
for timekeeping and Event Master used for booking and creating
contracts for special events.
. Specialized in communication and have obtained a Bachelors of
Arts in Communications & Public Relations. Communications
skills have been honed and applied to all positions held.
PROFESSIONAL EXPERIENCE
Associate Information Security Engineer/System
Administrator/Help Desk
August 2009 to Present
ManTech International Corporation, Fort Hood, TX
Dog Trainer/Sales Associate
04/2009 to Present
Petco, Temple, Texas
Freelance Graphic Designer
04/1998 - Present
Various projects from logos to web sites.
Route Supervisor/Assistant Distribution Manager/Computer
Technician 04/2004 - 8/2009
Fort Hood Sentinel. Killeen, TX
Graphic Designer/Computer Technician
05/2004 - 03/2005
Minuteman Press Temple, TX
Client Relations Representative
05/2002 - 10/2003
Customer Lifecycle Team, Nextel Communications
Temple Call Center, Temple, Texas
Sales Associate/ICS Team
08/1999 - 11/2008
Wal-Mart Newburgh, New York, Killeen, Temple, and Belton, Texas
Graphic Designer
04/1999 - 04/2000
Vandenberg Bulb Company, Inc. Chester, New York
Master Control/Audio Engineer/Radio Board Technician/Networking
& Computer Technician
12/1992 - 8/2009
WTBY-TV 54 Fishkill, New York, Various Stations Hudson Valley,
New York,
Cumulus Broadcasting, Temple, Texas
EDUCATION
Bachelor of Art in Communication with a minor in Public
Relations (1994)
Mount Saint Mary College
Newburgh, New York
DA - Information Assurance Security Officer (IASO) (Management
Level 1) (2009)
DA - Online Training
Security+ (October 2009)
A+, Network + (Expected 2010)
In the process of obtaining the A+ and Network+ certifications.
REFERENCES
Amy Vester/Information Assurance Security Officer
Fort Hood, Texas
254/258-4573
Michael Ernst, Chief/Business Division
Fort Hood, Texas
254/287-7389
John Colandrea
Capital Area Motorcycling School, Inc.
518/810-4923
Contact this candidate