Customer Service Manager

Michelle R. Eisenman

***** * ***** **

Polo, MO 64671

**********@*******.***

PROFESSIONAL A position in administration/human resource management

utilizing

OBJECTIVES my education, training and experience while gaining exposure to

a wide rage of personnel and administrative functions.

EXPERIENCE

MAR 08 to MID-AMERICA FITTINGS, Overland Park, KS

DEC 08 Credit Manager

Responsible for opening new accounts, checking credit

references, and Accounts Receivable (A/R) responsibilities.

Created updated forms for HR, cross trained in order

entry, and invoicing, and performed other general office

duties as necessary.

FEB 04 to THE FARM, INC: Overland Park, KS

MAR 08 Administrative Assistant

Responsible for clerical duties assigned as well as

receptionist and office manager duties for the Overland

Park office.

SEP 87 to US NAVY RESERVE: Various Duty Stations and Locations:

SEP 07 Aviation Maintenance Administrationman (AZ2/E-5)

Assigned to the Administrative Department, responsible for

management of office, computer records, personnel records,

evaluations, drafting correspondence with Microsoft Word,

filing and other office duties with regard to aircraft

maintenance. Also assigned to the Maintenance Department,

as a Maintenance Control Clerk. Responsible for collection

of maintenance flight and fuel data for log entry, screened

and filed over 1000 VIDS/MAFs monthly, trained in Technical

Publications Library and aircraft logs and records

procedures for the P3-C aircraft.

JUL 01 to SUNTRON: Olathe KS

FEB 03 Document Control Assistant

Process, file and track all documents and drawings.

Generate Engineering Change Orders (ECOs) from customer-

supplied information. Process, track and distribute ECOs;

check customer provided drawings, documents, and Bill Of

Materials (BOMs) for consistency and correctness. Verify

Suntron BOMs entered into MRP system and match customer

supplied BOMs. Process, track, edit, and distribute

Standard Operating Procedures (SOPs) and Department

Operating Procedures (DOPs). Receptionist duties as

required and requested.

MAR 97 to ROKENN Enterprises, Delphos, KS: Kennel Assistant

FEB 98 Responsible for keeping records of shots, medications and other

related information for puppies, as well as other tasks

involved in the care of puppies; i.e. feeding, medicating,

and giving shots.

APR 95 to MAIO Plumbing Heating and Air, San Diego, CA:

OCT 95 Customer Service Representative

Worked in customer service taking service calls with over

10 incoming lines. In charge of Maintenance Agreements and

scheduling yearly service of heating, plumbing, and air.

Created computer generated letters with WordPerfect to send

to customers, as well as follow-up letters. Experience in

dispatching of technicians to service calls, clearing

technicians from jobs, and billing.

EDUCATION Kansas State University, Manhattan, KS

Bachelor of Science in Human Resource Management

Contact this candidate