Customer Service Human Resources

CARLA WITKINS

Poughkeepsie, NY *****

OBJECTIVE

To secure a career in a challenging environment where I can contribute to the goals of the organization and utilize my

personal and professional skills.

SKILLS

Bilingual/bicultural native speaker of English and Spanish, excellent written/verbal communication and interpersonal

skills, conceptual talent and proven record for effectively leading, scheduling, coordinating and completing projects,

organized, self motivated, can work independently or with a team, detail oriented, and flexible.

Access, SPSS, GEDMS, IMIS 10, Mac/PC, Contribute, Internet, Microsoft Suite.

EXPERIENCE

The Vagabond Project Studio & Ronnie Lee Daise / Associates November 1999 Present

Co owner, Singer, Songwriter, Instrumentalist

Staff Line, Inc. / Byrnes Message Bureau, Poughkeepsie, NY November 2007 – May 2010

Telemessaging Operator

American Academy of Physician Assistants, Alexandria, VA May 2004 – August 2006

Coordinator, Member and CME Services

• Assisted the Director in providing outstanding services to all members, including state of the art CME

(Continuing Medical Education) opportunities.

• Served as a liaison to PA Programs.

• Participated in training and oversight of new staff.

• Provided telephone support and technical assistance to members.

• Proposed, coordinated and successfully assisted in reorganizing and streamlining the CME Post Test process.

Research Assistant, Data Services and Statistics

• Planned, developed, and implemented data collection procedures and developed programs to enter, clean and

analyze data.

• Prepared individual reports according to specifications judged to meet specifications of clients.

• Participated in training and oversight of new staff.

• Communicated with PA programs for data acquisition, as well as, providing reports and assisting providing data

and information services.

Administrative Floater, Human Resources

• Provided administrative services and assistance to all departments in the building.

Alexandria Hyundai, Alexandria, VA August 2003 – May 2004

Sales Consultant

• Salesperson for new and used Hyundais, as well as, various other used vehicles, both foreign and domestic.

• Interacted with customers on a daily basis via phone and email, assisting and answering questions from initial

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contact, all the way through follow up after purchase.

Consistently met and exceeded company volume / sales goals every month.

•

Salesperson of the Month February 2004

•

GPTS / GE Power Systems, Schenectady, NY September 2001 – September 2002

ISO Documentation Administrator

• System Administrator for Company Document Management System (GEDMS).

• Collected test / data results from testing / manufacturing areas, organized, reviewed, coded and uploaded data

into GEDMS.

• Provided training for employees on how to use the Document Management System.

• Initialized and presented proposals to help implement a change to improve the project’s efficiency, and

transition to digitization, by coordinating with engineers, technicians, supervisors, computer programmers and

system administrators.

• Translator for customers English / Spanish.

• Received commendation for “Superior Customer Service”.

Norrell Staffing Services, Albany NY 1999 2000

Office Assistant

• Responsible for administrative duties

• Interviewed clients for Human Resources

• Worked for UPS, SYSCO, and City Hall (Albany, NY).

EDUCATION

University at Albany, Albany NY 1996 1998

• B.A., Philosophy with a minor in Anthropology

Schenectady County Community College, Schenectady, NY 1994 – 1996

• A.A., Humanities and Social Science

RELEVANT EXPERIENCE

Private Tutor / Teacher 1989 – 2003

Grade School, High School, Undergraduate and Graduate levels of Spanish.

Natural Helpers, Niskayuna High School, Niskayuna, NY 1989 – 1993

Peer Counselor

• Elected co representative to advisory board

Contact this candidate