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Customer Service Manager

Location:
Orangeburg, NY, 10962
Posted:
August 12, 2010

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Resume:

** ******* **** ( orangeburg, NY ( *****

845-***-**** ( abl1e3@r.postjobfree.com

Elizabeth R. Cally

Functional summary

Extensive experience in Administration and Operations. Exceptionally

organized and detail oriented, able to multi-task, prioritize workload and

meet deadlines in a high energy environment. An articulate professional and

effective communication liaison that relates easily with all levels of

personnel. Possess strong ability to problem solve.

01/04- 8/09 Add-Ventures

Building Services

Project Manager

Supported President and Vice President of fast paced construction company

in the planning, coordination and execution of multiple projects

simultaneously. Delegated projects to Foreman.

Effective professional liaison with property management and insurance

companies, government agencies and vendors using exceptional communication

and follow-up skills coordinating all aspects of project (inspections,

bids, permits, insurance certificates, certificates of occupancy,

material/equipment orders, mark outs, placements of porto johns, storage

containers/dumpsters).

Accountability for heavy volume of daily data entry of customer work orders

into Excel System.

Tracked progress of all work orders, open invoices and customer payments

using Quick Books.

Customer relations liaison entrusted with the most complex customer service

issues as a result of exceptional ability to promptly resolve concerns and

satisfy customers.

Generated, proofread and edited all correspondence(E-Mails, Bids, Change

Orders, Letters).

Ran smooth daily office operations which included calendar, project

scheduling, coordination and facilitation of meetings, material and

equipment inventory, filing, faxing, scanning, copying, phones, deliveries.

Dispatched customer service/emergency calls to foreman and technicians.

Back-up to Human Resource Manager playing major role in the recruitment,

interviewing and new hire process ensuring strict confidentiality. Trained

new personnel.

10/01-12/03 Ronald G. Cally, M.D.

Office Manager Pediatric Medicine

Ran smooth daily office operations handling all aspects of

business(calendar, patient appointments, correspondence, billing, liaison

with insurance companies, new hire process).

Assisted Physician with specimen processing and patient test results

reporting.

Assisted office nurse with workup of patients and update of patient charts

ensuring strict

07/85-08/01 IBM

Program Manager (05/00-08-01)

Supported VP of Marketing in areas of Operations and Human Resources.

Tracked department headcount and budget.

Handled all new hire activity. Processed vendor contracts, coordinated

start dates, negotiated salaries and processed equipment requests.

Community Relation Events Coordinator (Employee Charitable Contribution

Campaign, Blood Drives, Food Drives, Days of Caring, Matching Grants

Program).

Advisory Staff Professional (08/96-05/00) IBM

Supported VP of Research and Development in area of Human Resources.

Liaison for organization with vendor agencies. Negotiated salaries and

start dates.

Developed/Implemented New Hire Request Process and conducted New Hire

Orientation.

Developed/Implemented time and labor budget tracking system for department

resources.

Facilities Coordinator - Handled all internal dept office moves.

Administration Office Manger (09/93-08/96) IBM

Supported VP of Operations managing clerical staff of 60 personnel

providing high level of support to Sr. Executives.

Recruited, interviewed and hired all personnel in department.

Coordinated all aspects of daily operations. Analyzed and organized

procedures and flow of work including typing, preparation of payroll, flow

of correspondence, requisition of supplies.

Developed/Implemented Quarterly Team Work Award Program and Secretarial

Workshops.

Special Events Coordinator responsible for coordination of Executive

Conferences.

Equipment Coordinator- Ordered department equipment, maintained inventory.

Facilities Coordinator- Liaison with IBM Security, Building Facilities and

Maintenance.

Human Resource Specialist (02/89-09/93) IBM

Supported Branch manager of Marketing maintaining over 500 employee

personnel records ensuring strict confidentiality.

Assisted Sr. Executives with salary planning.

Prepared payroll

Assisted employees with all benefit plans and programs.

Conducted all new hire orientations and exit interviews.

Executive Secretarial positions (07/85-01/89) IBM

Ran smooth daily office operations for executives handling phones,

calendar, travel and correspondence.

Education

St. Thomas Aquinas College (Graduated, 1982) Sparkill, NY

Bachelor of Science in Elementary and Special Education

Tools

Microsoft Word, Outlook, Excel, Quick Books, PowerPoint, Internet, Notary

Public



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