Customer Service Manager

Alice L. Sims

**** ******* ** **********, ** ****9

404-***-****

abl1dr@r.postjobfree.com

Objective: To obtain a position providing excellent customer service in any

business industry

Summary of Qualifications:

- Strong communication & verbal skills

- Self-motivated & achievement oriented (refer to

Fitness portfolio)

Experience:

Coach, Sales Associate (3/08-8/10)

- Ensured that each customer receives outstanding customer

service

- Maintained solid product knowledge

- Trained new employees on Clienttrak system

Hoover Senior Center, Nutrition Program Manager (4/08-6/10)

- Managed all nutrition programs for members following

government guidelines

- Coordinated recreational activities as well as set up

weekly speakers & outings

- Supervised & managed all center volunteers

Atlanta Nanny Agency, Nanny (9/06-04/08)

- Monitored play environments to ensure the safety of

children

Cherokee Town & Country Club, Fitness Specialist (7/05-9/06)

- Designed, implemented, & evaluated fitness incentive

programs

- Developed exercise prescriptions for members

- Supervised fitness floor & provided equipment orientation

Ridge Creek, Wilderness Instructor (5/05-7/05)

- Assisted students in developing leadership abilities

- Documented student behavior to ascertain proper mode of

treatment

- Worked with counselors/parents providing weekly reports of

behavior

- Managed financial accounts established for student

medication

Home Depot Corporate Wellness Center, Member Services Specialist (1/05-

5/05)

- Recruited and organized participants for health promotion

events

- Administered individual fitness testing & consulted

regarding exercise programs

- Submitted monthly statistics on the Wellness Center usage

Computer Skills: Microsoft Word, Excel, PowerPoint, & Outlook

Education: B.S. in Exercise Science Emphasis: Corporate Wellness/Fitness

Georgia State University (5/05) 3.3/4.0 GPA

Honors: Dean's List (4 semesters), National Dean's List

Phi Theta Kappa Honor Society & Kappa Delta Pi

International Honor Society in Education

Certifications: CPR, AED, First Aid, & Lifeguard certified

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