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Customer Service Project Manager

Location:
Ozark, MO, 65721
Posted:
August 12, 2010

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Resume:

Gloria Gingery

**** ***** *** ******

Ozark Missouri, 65721

417-***-****

abl1cj@r.postjobfree.com

OBJECTIVE

A management or administrative position that will utilize and

challenge proven skills and varied experience.

WORK EXPERIENCE

2003 - 2009 - Owens Corning / Marser Engineering

Project Manager

Overlooked daily field and office operations of a manufacturing

and engineering corporation handling all the projects

administration.

. Provided on-site management and quality control to ensure

projects meet time and budget requirements, and are built

in accordance with contracts, engineering documents,

policies and specifications.

. Coordinate and schedule contractors, team projects, clients

and suppliers. (Great Interpersonal Relations and excellent

Customer Service)

. Worked closely with financial staff and engineers

. Scheduled, conducted and participated in project meetings.

(ERP "SAP" Develop for the tasks tracking schedule

program). (Bilingual meetings).

. Control cost - expenses control/coding, budget tracking,

invoicing (invoices system entry contractors and route them

to the proper department), accounts receivable, and

payroll.

. Purchasing planning and coordination

. Prepared budgets, estimates, bids, proposals, schedules,

contracts, subcontracts, and work scopes.

. Generated daily/weekly progress reports

. Negotiated subcontract agreements, purchase orders and

general contracts with clients.

. Scope creation and forecasting (quarterly and yearly).

Updating and elaborating with the fixed assets department,

engineering group and clients the upcoming projects.

. Capitalization of project coordination with financial team

. Data base system updates. (SAP)

. Elaboration of Procedures and Manuals, Training and

Updating according to company procedures (safety, policies,

new equipments, etc.)

. Human Resources Coordination

. Supervise staff in a diversity of projects. Office

communications in Spanish/

English/Portuguese

. Etc.

2002 - 2004 Michael Faraday College

Law Professor

Conduct college-level courses in Business and Legal Studies to

university students and serve as academic advisor for students.

Prepare and present lectures to students on law and business

practices; research and compile bibliographies of specialized

materials for outside reading assignments; stimulate class

discussions. Plan, coordinate and participate in special events

involving university and community officials.

2001 - 2003 Glastic Molding LLC

Traffic Coordinator (Supply Chain, Exportations, Customer

Service)

. With inventory existences programmed deliveries and

scheduled new upcoming orders.

. Oversaw shipping, receiving, and inventory control

. Invoicing and exporting documentation elaboration.

. Shipping and Deliveries Scheduled and daily supervision

. Customer Service

. Warehouse coordination and supervision for material

rotations and inventory controls.

. Purchasing coordination for production materials

existences.

. Production team coordination in order to achieve customer

needs and expectations.

. Reports of product production in order to scheduled planned

national and international deliveries.

. Etc.

1999 - 2001 MARSER Engineering

Office Manager

. Provide payroll, bookkeeping, personnel, inventory, and job scheduling

management.

. Assist ing, estimating and bidding processes.

. Prepare accounts receivable and payable.

. Maintain good customer and vendor relations.

. Purchasing coordination of business materials and assistance for

special project purchases.

. Business balancing and bank activities control.

. Credit and Clients Collection, as well as daily balance.

. Analysis to open new lines of credit for new and existent clients.

. Establish office procedures and systems.

. Actuate/implement filing system, client billing system and

bookkeeping.

. Handle word processing and executive assistant responsibilities.

. Supervise staff in a diversity of projects. Office

communications in Spanish/

English/Portuguese

. Etc.

1995 - 1999 MG Chemical

Account Executive

. Established and maintained new and existing business accounts

. Extensive customer service and public relations.

. Developed marketing strategies and sales goals achievement.

. Etc.

SKILLS

. Proficient in Microsoft Office, (word, excel, power point, project,

outlook, access, primavera), Star office, Lotus Notes, SAP, JD

Edwards, Auto-cad (basic knowledge).

. Bilingual (Spanish-English)

. Business analysis skills (Indicated Final Costs Management,

Specifications, Forecasts)

. Budget Management (Monitoring and scheduling)

. Human Resources Skills

. Projects leadership in coordination of installation process and

phases

. Excellent communication, analytical, and quantitative abilities.

. Great interpersonal and customer service performance

. Multitask

. Work under pressure

. Project Supply Chain Management

. Purchasing and Planning Skills

. Quality Procedures Knowledge (ISO9000 & Six Sigma).

EDUCATION

GRADUATED SCHOOL MBA (Not graduated yet)

COLLEGE: Bachelor's Degree Attorney at Law. August 1997 -

May 2001

Graduated with High Honors, GPA 4.



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