Marc Ashton

***** **** **. **********, ** ***** ~ 321-***-**** (C)

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Career Profile

Ambitious professional with 13+ years of strong call center, executive-

level leadership, critical thinking, and project management. Present ideas

clearly through strong precise communication. Strategically build

relationships with individuals with various socio-economic and educational

backgrounds.

Key Strengths: Outsource relationship management, P&L supervision and cost

analysis, sales, professional development, staff motivation, Six Sigma,

executive training, project, quality and process improvement.

? Key areas of Expertise ?

. Executive-level Operations Management

. Financial Analysis and Profit Leadership

. Business Development & Administration

. Strategic Decision Making

. Technology Integration

. Call Center & Account Management

. Million Dollar Monthly Billables

. Personnel Management & Administration

. Business and Contract Negotiations

. Client & Vendor Relations

Proficient in Excel, WordPerfect, PowerPoint, IEX, Genesis, CMS, and Blue

Pumpkin.

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Professional Experience

Site Operations Manager, December 2009 - Present

WALGREENS, Orlando, Florida

- Responsible for 2000 employees and 500 Work at home Pharmacists

- Oversee the daily operations and process driven initiatives daily

- Develop and maintain successful vendor relations

- Responsible for 10.5 MM monthly revenue and 3.5 MM prescriptions for

local stores

- Enhance the professional development needs of all staff and focus on

growth and success.

Regional General Manager, December 2008 - December 2009

ACCENT, Eustis, Florida

- Skillfully lead the positive performance and direction of 500 customer

service agents for Sprint PCS. Executed #1 quality results out of 36

Sprint outsourced centers.

- Built and maintained successful client relations with onsite Sprint

vendors and regional directors.

- Formulated new programs that increased profit from 1MM to 1.5 MM

monthly.

- Assessed the professional development needs of the Senior Leadership

Team and outlined solutions for growth and continued success.

Regional Director, March 2007 - November 2008

Focus Services, Roy, Utah

- Remained a significant factor behind annual revenue reaching $38MM (FY

2007) of an organization with 7 Domestic and 2 International

locations, and 2000 employees.

- Oversaw various high-level functions including outsourcing and

continued success of operations and marketing activities such as web

site quality and lead generation.

- Established new clients such as DIRECTV and Verizon Wireless.

- Skillfully negotiated the content and obligations of contractual

agreements with varying values.

General Manager, July 2006 - March 2007

ACS, Salt Lake City, Utah

- Held accountable for $1MM in billable hours on a monthly basis for

client Verizon Wireless.

- Directed the professional success of 500 personnel; formulated

policies and procedures for greater functionality among staff.

- Completed financial management tasks including assessing profits

versus losses.

- Assessed areas needing improvement and delivered professional

development and trainingstaff.

Vice President of Operations & Client Services, January 2006 - July 2006

TCIM, Tucson, Arizona

- Managed the generation of $3.4MM in monthly revenue and report

fluctuations in profit and loss.

- Governed the activities among 3 call centers including 2 Center

Directors and 3000 consultants.

- Produced consistently quality results for high-profile clients

including Qwest, WAMU, American Express, and Bank of America.

Regional Call Center Manager, August 2004 - January 2006

ACS, Washington, & Oregon

- Formulated policies and tracked performance of 3 Call Center Managers

and 2400 customer service representatives within 3 call centers.

- Built and maintained successful client relations with Verizon Wireless

leading to repeat business and continued customer loyalty.

- Verified frequency and quality of professional development and

training needs of Regional Training and Quality Managers.

Call Center Manager, October 2003 - August 2004

StarTek, Laramie, Wyoming

- Ensured consistent profitability including maintenance of $1.2MM

monthly billable revenue.

- Addressed any inefficiency as Manager of 5 subordinate managers, 10

supervisors, and 250 consultants working on a Time Warner Cable

project.

- Defined, developed, and launched the Learning to lead program built to

enhance the executive potential of those seeking to enhance career

potential.

***Additional experience as Senior Client Service Manager for Center

Partners, Client Service Manager for Convergys, Account Manager for SOS

Staffing and Regional Manager for Footlocker***

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Education

Bachelor of Science - Business Program

University of Phoenix 2010

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