Customer Service Representative

Brandon Looney

PO BOX * Trinidad, Texas *****

903-***-**** ( ********@*****.***

objective

To participate as a team member in a dynamic work environment

focused

on promoting business growth by providing superior value and

service.

SUMMARY OF QUALIFICATIONS

I possess over 5 years experience providing superb excellent

service and over 3 years supervisory experience. I am able to

proficiently operate a majority of Microsoft Suite programs

and various job specific software's and programs. I have also

completed various college-credit courses related to the

business field and other general knowledge courses.

Work of experience

05/2010-Present Wal-Mart Logistics Palestine,

Texas

Shipping Clerk

< Managed and oversaw the shipping department.

< Operated and monitored conveyor system.

< Coordinated the transport of freight.

< Possessed a superb understanding of Field Logistics

procedures.

11/2006-01/2010 Austin Bank Longview, Texas

Assistant Customer Care Center Manager

* Supervised the 10 Telephone Representatives of the Customer

Service Center.

* Handled all training of new hires.

* Monitored the quality of calls provided by the

Representative's and ensured exceptional customer service.

* Operated various job specific software's and programs.

* Compiled daily and monthly reports.

* Handled all escalated customer calls.

* Possessed knowledge to assist customers with any product or

service offered by Austin Bank including debit cards, online

banking, online bill pay and ACH transactions.

* Recipient of the Austin Bank "Star of the Month" award, 2008.

05/2004-10/2006 First State Bank Athens, Texas

Telephone Customer Service Representative/Teller

* Assisted customers with transactions and provided

information about various account information, bank policies

and any customer service related field.

* Responsible for the daily balancing of a money drawer, vault

money, travelers checks, cashiers checks and TT&L's.

* Operated various job specific software's and programs.

* Recipient of the "Best Teller in Athens" award, 2005

01/2003 - 04/2004 Brookshire's Grocery Malakoff,

Texas

Cashier

* Assisted customers with location of products and payment for

items.

* Responsible for daily balancing of cash drawer.

* Provided exceptional customer service

education

08/2009- 12/2009 Kilgore College Kilgore, Texas

* Enrolled in various business related and general college

courses.

08/2004-12/2005 Trinity Valley Community College

Athens, Texas

* Enrolled in various business related and general college

courses.

08/1990-05/2004 Trinidad I.S.D. Trinidad, Texas

* Obtained High School diploma.

REFERENCES

Cindy Moss 800-***-****

Cathy Jezek 903-***-****

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