Sales Manager

Profile

Experienced manager and sales person with proven success in improving

sales from individual departments to entire stores. Extensive knowledge

of retail and restaurant industry operations. Skilled in launching new

products to the marketplace. Experience in presentations and training

management teams, as well as inside and outside sales representatives.

Excellent working knowledge of business processes and system

implementation. Trained in low voltage wiring and system design.

Currently enrolled in Network and Information Systems Program.

Education

Vatterott College, Sunset Hills, MO - Network & Information Systems

Dean's List and Director's List - 4.0 GPA

Perfect Attendance Award

Completed Courses: Intro to Computer Programming, Microsoft Windows 2000 &

2007, Office Suites 2000 & 2007

Expected certification completion date: February 2011

Belleville West Township High School, Belleville, IL - Graduated 1996

Experience

First Source Laboratories

Registry Courier 12/2008-Present

Transport specimens from medical facilities to interstate courier.

Complete daily and weekly reports for routing, specimen discrepancies,

time and expense tracking.

Maintain the most up to date training courses on specimen handling and

HIPPA certification.

MDB Electronics

Sales and Design Specialist, Troy, IL 4/2008- 12/2009

Prospected new customers, maintain existing clients and continue to build

on professional relationship

Managed sale from initial meeting to project completion

Designed structured plan for wiring, trim and equipment install

Maintained cutting edge training on new technology and ways to build onto

existing customer base

Worked with multiple contractors to ensure deadlines are met and customer

expectations are fulfilled

Circuit City

Operations Manager/Sales Manager, Ferguson, MO, 1/2007 - 4/2008

Managed and trained 50-person sales staff

Ensured store-wide customer satisfaction and product quality

Assisted in guiding other stores in the district with operations and

training

Managed gross margin goals for existing products

Redefined roles and responsibilities for product specialists and sales

managers to improve company processes and strengthen communication

Assisted with restructuring and implementation of Firedog Technicians

Bench to increase productivity and improve labor costs

Best Buy

Customer Experience Manager/Store Services, Crestwood, MO, 5/2005 - 1/2007

Managed a 107-person sales team

Directed store merchandising team to ensure functionality and quality of

store displays

Received district and territory recognition for sales excellence

Conducted staff performance reviews

Exceeded percentage goals in multiple service categories

Increased market share on flat panel TV sales and installation by 7.5

percent on average

Built relationships with vendors in order to increase the sales staff's

knowledge of products

Chili's Grill and Bar

Manager, Fairview Heights, IL, 5/2003 - 5/2005

Managed a staff of 60 associates including service staff, cooks, hosts,

and bus persons

Conducted monthly inventory of food and liquor

Assured satisfactory customer service and followed-up on customer feedback

Processed food, liquor and supply orders

Handled daily finances for the store including bank drop preparation and

server check-outs

References Available Upon Request

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