WILLIAM E. HICKMAN

**** ***** **. *** *.

Blanchester, Ohio 45107

abl17b@r.postjobfree.com

H: 937-***-****, C: 513-***-****

SUMMARY

Experienced manager with demonstrated ability to work with multiple teams

providing project management and facilities leadership for various

industries. Multidisciplinary background in construction, facilities

management, project management and maintenance management. Hands-on leader

with proven abilities in troubleshooting teams and processes to provide

exceptional external and internal customer service.

EXPERIENCE

Jones Lang LaSalle Americas 1997 - 2010

Leading outsourced corporate real estate services provider.

Vice President Account PM Lead - Client: SUN Microsystems

Promoted from Program Manager and Global PM Platform Lead

Managed large-scale projects for US, Canada, and Latin American properties

Provided smooth management of P&L, staffing, client relations and day-to-

day performance

Coordinated global PM processes, resulting in improved consistency for US,

Asia and Europe

Managed client campus and field capital project teams, ensuring on-time

delivery

Negotiated national general contractor's contracts, saving thousands in

contractor fees

Annual project budgets in excess of $20MM

Project Director - Client: Kaiser Permanente

Consolidation of administration space for the Hawaii Region

Relocation of approx. 450 personnel with minimal downtime

Remodel of Regional Headquarters and other Administrative locations

Manager New Account RFP Teams - Clients: Northwest Air, Microsoft, V-

Customer, DHL

Performed thorough due diligence for new account RFP responses, improving

project start-ups

Developed successful project and property management operating processes

and teams

Account Manager - Client: American Financial Realty Trust

Successfully started account by hiring quality team members to support

project management, property management and accounting/administrative

functions

Managed overall client property accounts

Developed nationwide portfolio from 3 MM Sq. Ft. to 12 MM Sq. Ft. within

two years

Accountable for account P&L with combined operating budget of $50MM

WILLIAM E. HICKMAN

Northwest Regional Manager - Clients: Bank of America and Microsoft

Managed multiple client accounts in WA, OR, and ID with project budgets of

$15MM to $25MM

Restructured major account project team for administrative and retail

locations, achieving and maintaining the team's annual customer

satisfaction rating of 3.8 out of 4.0

J.W. Galbreath Co./LaSalle Partners 1995 -1997

Outsourced corporate real estate services provider.

Director, Corp./Industrial Services - Client: Mead Corporation

Oversaw all facets of capital project management, real estate and property

management and maintenance issues at 103 locations nationwide, (4MM Sq.

Ft.), project budgets of $10+MM

Managed capital projects nationwide

Mead Corporation 1987 - 1995

One of world's largest paper manufacturers.

Manager Property Management Services

Planned and managed the property management services for Mead World

Headquarters and other Mead owned properties (1MM+Sq. Ft). in the Southwest

Ohio area

Recommended new specifications for a $1.2 MM boiler retrofit with a pay

back period of 1.6 years in electrical usage and project budget savings

over the original budget of 18%

Managed combined budgets, service contracts, projects and maintenance of

$5.7 MM

Manager Facilities/Health/Safety - Mead Imaging

Managed division facilities, projects, budgets, vendor contracts and

maintenance of production equipment at the Imaging Division's and Mead

Central Research's facilities

Implemented Product, Employee and Environmental Safety programs

Team leader for the construction start-up of a $65 MM chemical plant;

established operating systems, managed process control systems, installed

and maintained production equipment.

Vernay Laboratories 1978 - 1987

Journeyman Machinery Repairman/Class AA Industrial Electrician

United States Navy 1970 -1978

Conventional and Nuclear Submarine Service

EDUCATION

Bachelor of Arts in Operations Management, 1993, Capital University,

Columbus, OH

PROFESSIONAL ASSOCIATIONS

Professional member: International Facility Management Association

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