Human Resources Customer Service
Resume:
Brian S. Miller, SPHR, CSP, CLRP
**** ********* **** *********, ** 38671
********@*******.***
Profile
Results oriented professional with over 14 years of diverse experience
involving Human Resources, Safety and Security management, labor relations
development, union avoidance, organizational development, compensation,
affirmative action compliance with focus in diversity embracement, lean
manufacture training and implementation. Outstanding customer focus,
problem solving, analytical skills, negotiations, team building and
technical skills.
Strengths
. Proven track record on daily and major budget, goal development and
attainment, employee development, and customer expectations.
. Ability to identify policy, procedure or process needs and initiate the
required steps leading to necessary improvements.
. Creative, yet systematic approach to problem solving process with the
ability to avoid and or/ resolve crisis situations.
. Excellent communication, planning, resource deployment, and leadership
skills.
. Strong analytical, quantitative, and pc skills. Strong verbal and written
communication skills, as well as interpersonal, coaching, consulting, and
process and project management skills.
. Lead or participate in the diversity of projects with a wide variety of
objectives and topics.
. Highly effective in attracting, motivating, and retention of key
personnel, as well as the coordination of retraining, deployment or
removal of performance challenged employees.
. Extensive knowledge with the EEOC, DOL, AAP, OFFCP, FLSA, NLRB, WARN, and
Immigration.
. Able to communicate with employees at all levels. This allows me to be an
extremely effective HR professional.
. I have the ability to conduct thorough investigations which have allowed
me to be successful at defending arbitrations and EEOC charges.
. Proven ability to train individuals to become successful in the HR, EHS,
and Safety fields.
. Union Avoidance
Professional Experience:
SR Manager Human Resources - Flextronics (2007-Present)
. I have built a successful relationship with the SR Management team that
has allowed me the opportunity to advise and make recommendation on
matters that could adversely impact the company. HR is considered a
business partner.
. I have trained a team of professionals that are considered true assets to
the Flextronics team.
. Oversee the investigation and resolution of day-to-day employee relations
issues in a timely manner while ensuring compliance with local, state and
federal employment laws and company policies and practices.
. Championed the EHS team that has reduced the number of accidents and
Workers Compensation claims by 83%.
. Successfully used my change management skills to complete a successful
acquisition.
. Manage a Team of 10, which consist of 4 trainers, 2 safety professionals,
and 4 HR Professionals.
. I have been selected to be on a Rapid response team in the event that a
Flextronics site has union activity.
Human Resources Generalist - Solae LLC (DuPont) (2004 - 2007)
. Oversaw customer base development and deployment in Performance
Evaluations, Headcount, Affirmative Action Compliance, Recruiting, Labor
Relations and Grievance Interaction with the union.
. Successfully defended 13 EEOC Charges of Discrimination.
. Successfully defended 8 arbitrations
. Developed a Pre-Employment and Return to Work program that reduced the
company's exposure by ensuring that new hire candidates or employees
returning to work from an injury could perform the essential functions of
the job.
. Reduced the number of grievances from 154 in 2004, 27 in 2006, and 14 in
2007.
. Created and Lead Supervisor Competency Development programs which helped
to refocus leadership inside the companies. Strength of the program was
integrating individual supervisor.
. Managed a team of 4 HR professionals and was acting HR Manager for eight
months prior to leaving competency needs with business plan objectives.
EHS/ HR Manager - APAC Tenn. Inc., Memphis, TN (1998-2004)
. Successfully implemented a Human Resources and Safety Department that
supported other departments. This included development of policies and
procedures. Teaching and coaching in labor relations, recruitment and
retention, employee evaluation, progressive discipline and lean
principles to support staff and leaders. Results was a marketable
improvement of customer service feed back by an overwhelming 100%
improvement rating and HR was seen as a business partner.
. Lead and implemented internal and external customer based focus in
multiple plants concentrating on integrating service with biggest impact
on customer business deployment plan.
. Introduced Target Selection Recruiting Process, CIP, and Lean
Manufacturing philosophy to sites. Implemented CIP principles with
Supervisors and Hourly positions with Lean principle "tools."
. Created and implemented safety matrix system into all plants to align
itself with leadership development resulting in a first time 1,825 days
w/o a LWDC and .026 TCIR.
. Created and implemented a new Attendance policy that reduced unexcused
absences from 42% - 4.5%.
. Implemented a Code of Conduct at multiple sites to address employee
grievances in tradition of maintaining a strong union free environment
and developing employees.
. Created and implemented a corrective action database that reduced the
number of corrective actions by 70% monthly and instituted supervisor
guidelines that improved consistency and fairness when writing corrective
actions.
. Successfully completed over 26 OFFCP audits without any major findings
. Successfully ran 4 Union campaigns which resulted in the union being
voted down.
. Successfully organized and lead a campaign in which the Operating
Engineers Union Local 513 was decertified by a vote of 64 - 3.
. Sat second chair in negotiations and than assumed first chair in
negotiations.
SR Workers Compensation Specialist - NIKE (1997-1998)
. Developed the Workers Compensation/ Risk Management Program
. Reduced the number of Recordable accidents from 122 - 21
. Developed the Safety Committee in order to have employee involvement
. Worked with Company doctors to help them understand our RTW program
HR Generalist III - Coors Brewing Company (1993-1997)
. Responsible for executing the implementation of lean concepts in all
functional areas of customer base (350+ associates). Drive organizational
improvement through the prioritization of continuous improvement
opportunities.
. Oversaw customer base development and deployment in Performance
Evaluations, Headcount, Affirmative Action Compliance, Recruiting, Labor
Relations and Grievance Interaction with the union.
. Sat second chair in labor negotiations.
Medical Care Technician - The Med, Memphis, TN (1990 - 1991)
Navy Corpsman - 1st Force Recon - Camp Pendleton, Ca (1985-1990)
Professional Development
Lean Manufacturing Trainer STAR Interviewing
Process Trainer
Certified Workers Compensation Specialist 30 Hour OSHA
Training - Construction
National Certified Paramedic Certified Safety
Professional (CSP)
Senior Human Resources Professional (SPHR) Certified Labor
Relations Specialist
Education:
BA - Human Resources Management
REFERENCES
Available upon Request
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