Customer Service Sales
Resume:
Jacksonville, FL Email.
***** **********@comcas
t.net
Mark Carlos
Objective Seeking a challenging and rewarding position with a
progressive organization where extensive
experience, personal ability with a strong
commitment to professionalism would be of value.
Professional Comcast
experience March 2007 - Present
Communications Technician
Perform requested installs and complete trouble
calls with in a timely manner
Responsible for maintenance of company vehicle,
equipment and tools
Work independently with detailed decision making &
focusing to keep
repeat trouble-calls and installs to a minimum of
10%.
Providing service with a "Think customer first"
attitude
Hertz
July 2005 -March 2007
Manager Trainee
Responsible for making daily management decisions
in areas of customer
service, car inventory control and supervisory
responsibilities.
Gained retail and replacement business by making
sales calls to auto shops,
service centers and local retail outlets.
Developed and maintained relationships with
insurance companies and local agents.
Per-Se` Technologies
April 2005 - July 2005
Patient Services Representative
Responsible for taking inbound call from medical
patients inquiring about
emergency room physician invoices.
Responsible for accurately filing claims to the
correct insurance companies to
ensure proper payment and timely filing.
Met and exceeded monthly statistics and goals in a
fast paced, high volume
call center environment.
NEXTEL
October 2003 - April 2005
Senior Wireless Consultant
Managed Sales Associates and performed numerous
inside sales utilizing
extensive negotiation skill-sets and techniques,
while maintaining stature as
top salesman.
Utilized extensive interpersonal skills and product
knowledge to provide world-class customer service.
Performed as Store Merchandising Expert as well as
opening and closing
duties.
T-MOBILE
December 1998 - July 2003
Supervisor
January 2001 - July 2003
Managed a team of 12 - 15 representatives.
Developed action plans for representatives to
improve monthly performance.
Provided quality monitoring of representatives and
confidently provided
feedback, while ensuring quality indicators were
met.
Personal performance based on subordinate's monthly
performance.
Provided detailed statistical reports measuring
historical data.
Responsible for maintaining attendance records,
performance and bonus
spreadsheets.
Customer Service Team Lead
March 2000 - February 2001
Assistant to Department Supervisor and teammates,
while consistently
maintaining stature as senior representative in
department.
Provided detailed reports measuring historical data
for each team member.
Responsible for the take over of escalated calls
utilizing extensive skill-sets
on how to manage conflict.
Retail Sales Associate
September 1999 - February 2000
Performed numerous sales utilizing extensive
negotiation skill-sets and
techniques while consistently maintaining stature
as top salesman.
Responsible for Cash Handling and regulation of
cost control.
Performed opening and closing duties.
Customer Service Representative
Dec. 1998 - Sept. 1999
Utilized extensive interpersonal skills to deliver
world-class customer
service.
Handled High Volume inbound calls utilizing
extensive knowledge of
products and services offered in order to assist
with billing, equipment and
service inquiries.
Consistently met and exceeded all statistics on a
monthly basis.
Education Valencia Community College Orlando, FL
1996 - 1997
Student for Associate Degree in Science
Seminole Community College Sanford, FL
1995 - 1996
Student for Associate Degree in Science
Computer Skills Microsoft office, Microsoft Word, Windows 95 / 98 /
2000 / XP
60 + WPM, High Volume 10 Key, Outlook Express,
Microsoft Excel, Web
References Doug Gilmer
Vincent Griffin
George Pottenkulam
Customer service oriented, management, ten-key, multi-phone, able to work
with little or no supervision, able to adapt in a fast paced environment,
quick decision making, high attention to detail, MS Word, MS Excel, WPM 65-
70, world wide web user
Contact this candidate