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Manager Management

Location:
Annapolis, Maryland, 21401, United States
Posted:
May 27, 2010

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Mary Jane Ford Johnston, CRM *** Halsey Road

Annapolis, MD 21401

410-***-**** (home)

410-***-**** (cell)

SUMMARY OF QUALIFICATIONS

I have extensive and interdisciplinary experience in risk management

supported by a strong technical background in claims. My reputation in the

industry is for creative and resourceful problem solving and innovation. I

am an astute negotiator with successes emanating from my ability to combine

that skill with forward thinking and adaptability. I have been able to

achieve superior results in areas ranging from coverage interpretation and

analysis, marketing strategies and program design, to team building.

EXPERIENCE

Sedgwick Claims Management Services, Inc., Baltimore, MD

Account Manager/Program Manager

10/05 - 5/09 Responsible for managing clients' accounts and internal

claims personnel for the purpose of assisting with their workers'

compensation and general liability risk management efforts. Client base

has included a large public entity, multi-facility health care

organization, and contracted claims handling for insurers. Responsibilities

included report creation and data analysis, assistance with safety

concerns, and problem-solving, all to help identify areas of concern and

help reduce the clients' cost of risk. Also responsible for handling

renewals, reviewing contracts, assessing program costs and revenue, and

providing training and presentations to clients and staff as needed.

HRH of METROPOLITAN WASHINGTON, DC, Rockville, MD

Assistant Risk Manager/Interim Risk Manager

6/04 - 9/05 Contracted to a large managed care organization in Bethesda,

Maryland. Responsible for providing all risk management services at the

client's corporate office, working with client personnel to address risk

management issues, reviewing and analyzing contracts, and managing the

client's risk retention group, brokers and insurance programs.

Account Manager

11/03 - 6/04 Responsible for the overall management of key accounts,

especially several large contractors. Duties included identifying and

negotiating with markets, reviewing policies and contracts, maintaining the

company's database, resolving client coverage issues and acting as the

primary contact for any insurance-related issues.

UNITED EDUCATORS INSURANCE RECIPROCAL RRG, INC., Chevy Chase, MD

General Liability Risk Manager

2001 to 2003 Responsible for providing risk management services for the

company's general liability members in the educational community

nationwide. Services included contract review and analysis, crafting

presentations and other materials and presenting workshops at member

institutions, writing risk management-related publications, researching and

responding to customer inquiries on multiple risk management topics,

assisting the underwriting and claims departments with specified risks, and

performing on-campus risk assessments.

THE RYLAND GROUP, INC., Columbia, MD

Insurance Specialist

1997 to 1999 Responsible for advising other Risk Management Committee

members on risk-related issues, making recommendations, participating in

the decision-making process, and managing the activities of Ryland's

insurance broker. Recommendations included program design, marketing

strategies, coverage requirements and limitations, and claims management

strategies. Also developed programs for the management of Ryland's

subcontractor base including additional insured, subcontractor recovery,

and uninsured subcontractor programs. Finally, managed insured claims and

litigation as well as claims against Ryland's insurers.

WILLIS CORROON CORPORATION, Bethesda, MD

Claims Manager, Senior Claims Consultant

1993 to 1997 Responsible for managing a five-person department with all

claims functions within the brokerage office. In addition to overseeing

the day-to-day operations of the department, primary responsibilities

included large account servicing, Third Party Administrator management and

selection, coverage analysis, contract review, negotiation on behalf of

clients, new business proposals and presentations, and client claim and

litigation program design and implementation.

THE MARYLAND INSURANCE GROUP, Baltimore, MD

Claims Training Consultant

1992 to 1993 Responsible for the design and implementation of training

and development for the company's claims department nationwide.

Reinsurance Claims Supervisor

1991 to 1992 Responsible for managing the reporting of claim

information to the company's reinsurers. Duties included home office claim

file review, gathering of technical information necessary to keep

reinsurers informed, explanation of claim detail and the legal environment

to reinsurers and others within the company, negotiating reinsurance

recovery and interpreting reinsurance contracts. Supervised three

employees.

HOBBS GROUP, INC., Columbia, MD

Claims Manager

1988 to 1991 Responsible for managing the commercial claims department

of a large national broker. Activities included compiling information and

preparing reports on claims and their effect on national operations,

developing internal claims programs, both manual and computerized,

resolving individual claim issues as necessary, reviewing contracts,

conducting presentations to customers and prospects on claim services and

law, providing opinions on coverage applications and loss run analyses, and

supervising a department of four.

EDUCATION Mary Washington College, Fredericksburg, VA

BA, History and Political Science

Licensed Agent in Maryland for Property/Casualty.

Certified Risk Manager, CRM

Progressive insurance coursework including IIA, CPCU, CRM, and

company-specific programs.

Details available upon request.

REFERENCES Available upon request.



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