Customer Service Medical

Benjamin Thompson 715-***-**** . *******@*****.***

*** *. ****

Street, Strum, WI 54770

OBJECTIVE: Obtain a challenging and dynamic career within the healthcare

information technology industry.

HIGHLIGHTS OF QUALIFICATIONS:

. 4 years of electronic medical record support experience noted for

professionalism and exceeding expectations

. Successful experience managing web pages

. Exceptional customer service

. Solid Microsoft Office skills

. Detail oriented and extremely organized

. Team-player, outgoing personality and highly motivated

EDUCATION: Associate Degree in Applied Science: CIS-Computer Network

Specialist with Hardware Emphasis

Chippewa Valley Technical College, Eau Claire, WI

2002-2004

COMPUTER SUPPORT EXPERIENCE:

IDEXX Computer Systems, Eau Claire, WI

Digital Support Technician (2009 - present)

. Troubleshoot client's digital x-ray equipment and PACS software

. Place order for clients when equipment fails

. Provide computer remote support via Bomgar, WebEx, Log-Me-In,

ShowMyPC, PC Anywhere and ISL Online

. Communicate effectively with clients to resolve issues in a timely

manner

Midelfort Clinic, Eau Claire, WI

Applications Specialist (2007 - 2009)

. Provided second level troubleshooting support for Cerner electronic

medical record

. Proficient in supporting Cerner PowerChart, PowerChart Office,

FirstNet and Cerner Management Tools

. Provided computer remote support via Carbon Copy and PC Anywhere

. Built new radiology orders to enhance functionality via Cerner

tools

. Performed extensive testing for patches released by Cerner

. Worked with Cerner in order to resolve elevated issues

. Monitored Cerner printer and fax queues

. Independently managed the department webpage

. Received excellent performance evaluations

Midelfort Clinic, Eau Claire, WI

Computer Help Desk Specialist (2005 - 2007)

. Provided first level telephone support for Cerner electronic

medical record

. Supported Cerner PowerChart, PowerChart Office and FirstNet

. Monitored Cerner printer and fax queues

. Collected monthly call data

. Independently managed the department webpage

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