Customer Service High School

MICHELLE H. ROBINSON

***** ********* ***** *****, ** 32097

Cell 904-***-**** Home 904-***-****

********.*********@*****.***

OBJECTIVE

A proactive and open-minded individual seeking to share skills and assist a

business or organization in achieving its vision, mission, and philosophy,

EMPLOYMENT EXPERIENCE

J P Morgan Chase, Jacksonville, FL May 2007- July

2009

Note Control Analyst

. Managed data entry of original mortgage documents into multiple

systems with a high degree of accuracy, clarity, and precision.

. Validated accuracy of data entered by peers to ensure compliance.

. Compiled daily reporting in a universal log to track productivity and

simplify data look up.

. Maintained knowledge of the industry via independent study of

compliance and regulatory training modules

. Maintained a high level performance and selected as an assistant team

lead to assist with external correspondents and trained new employees.

Master Financial Inc., Jacksonville, FL December 2004 -

February 2007

Data Integrity Specialist

. Maintained high productivity standards in a changing multitasking

environment.

. Interacted with real estate brokers to inquire and validate

information omitted from Uniform Residential loan application before

forwarding to Underwriting.

. Maintained detailed excel spreadsheet log to track all canceled,

denied and withdrawn records for status verification purposes.

. Additional job task distributed mail within the office, transmit

disclosure documents to borrowers, cross trained to assist loan

processors, and trained new employees.

New Beginnings Support Services,

Jacksonville, FL October 2003 - December 2004

Personal Care Assistant

. Assisted in home support to mentally challenged individuals.

. Certificate of Appreciation, In-Home Support-Personal Care Assistant

. Cardiopulmonary Resuscitation (CPR) Certification

. Basic Life Support (BLS) Certification

Washington Mutual, Jacksonville, FL June 2002 -

October 2003

Customer Service Representative

. Evaluated customer requests for changes in existing loan contracts.

. Explained escrow analysis-shortages and overages

. Analyzing research results, resolved conflicts, and maintained open

communication at all times with both internal and external clients

Citigroup, Incorporated, Irving, TX March 2001 - March

2002

Account Resolution Specialist

. Researching, analyzing data to resolve client conflict.

. Processing fraudulent activity, and customer disputes

. Assisted clients by offering payment options to cure delinquency

. Mitigating losses to the company via the collection of past due

accounts

. Official Certification Award, Outstanding Performance, Citigroup

Incorporated, 2001

EDUCATION

April 2002, Bethune-Cookman College (BCC), Daytona Beach, Florida 32114

Bachelor of Science (BS)-Business Administration (Major)

December 1998, Florida Community College at Jacksonville (FCCJ),

Jacksonville, Florida 32202

Associate of Arts (AA)-General College (Program of Study)

June 1993, Ribault Senior High School, Jacksonville, Florida 32208

High School Diploma

ADDITIONAL SKILLS

Proficient and familiar with the use of a variety of technologies, i.e.,

Windows Operating Systems 95 through XP, Microsoft Office (Microsoft Word,

Microsoft Outlook, Microsoft PowerPoint, Microsoft Excel, WordPerfect, and

other software applications; use of most basic job-related tools

(facsimile, digital mailing system, photocopier, and scanner.

REFERENCES

Available Upon Request

Contact this candidate