Medical Administrative Assistant

*** ******* **. *****: 479-***-****

Bella Vista, AR 72714 E-mail:

ruby6119@sbcglobal.n

et

Sandra Sifers

Professional November 2009-2010 Wal-Mart Shared Services Bentonville, AR

experience Customer Relations

• Answering inbound calls from customer regarding the stores.

Assisting customers with complaints about the store, also answering

letters and emails from customer at Walmart.com. from all over the

August 2000 - 2008 Springfield, MO

Chase Credit Card Services

Financial Service Advisor:

Fast pace teamwork environment taking inbound calls. Assisting

customers with information and changes to their credit card accounts.

Taking 80-200 calls per day and informing card members of new

benefits available for their accounts.

June 1999 – June 2000

Cox South Medical Center

Springfield, MO

Surgery Scheduler:

Handled heavy call volume, scheduled surgeries for twenty-three

offices up to four months in advance. Confirmed surgeries and

interacted with doctors and other medical personnel.

April 1994 – Jan. 1999

Desert Samaritan Medical Center

Mesa, AZ

Administrative Assistant to Main Surgery:

Main Surgery: handled heavy call volume, scheduled patients for

add-on surgeries, sent for patients, interacted with family members on

phone and in person, charged pharmacy, handled heavy customer

service with doctors, patients, and other surgery personnel.

1992 – 1994

Desert Samaritan Medical Center

Mesa, AZ

ER Registration Clerk:

Registered patients took insurance information as well as insurance

co-pays, interacted with patients and their families, medical

personnel, and doctors.

Education 2001 - 2003 Rhodes College Springfield, MO

Business Management

A.A.S. in Business Management, Introduction to Supervision,

Understanding Business, Accounting II, Computerized Accounting,

Principals of Management, Excel 2000, Introduction to Marketing

Accounting to Management.

1999-2001 Rhodes College

Springfield, MO

Paralegal

A.A.S. in Legal Assisting, Introduction to Legal Assisting, Computer

Applications, Strategies for Success, Business law, Ethics, Contracts,

Algebra, Criminal Law, Bankruptcy, Composition II, Torts, Legal

Research & Writing I & II, Word Processing, and Oral

Communications, Civil Procedures, Career Skills, Legal

Transcriptions, Graduated May 5, 2001.

Feb. 1991 Apollo College of Medical Careers

Mesa, AZ

Completed 160 hours of internship in a Physicians office.

Diploma: Medical Assistant (skills: Patient Relations, Office

Procedure, Transcription, Medical Law and Ethics).

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