Customer Service Management
Resume:
B ronco Bojovic
Mor ris, I ll inois 60450
(815) 513-5127hm. 815-***-**** Fax. abl0y3@r.postjobfree.com
OBJECTIVE http://www.linkedin.com/in/broncobojovic
To obtain a position in senior level management that utilizes my 8years of plant operations
experience, and my bachelor’s degree in business administration.
PROFESSIONAL SUMMARY
Experience with successfully managing all aspects of a large manufacturing center
i ncluding implementing automated distribution systems; selecting, managing and t raining
s taff; developing and managing the departmental budget; establishing and monitoring
p roductivity goals; and leading cross-functional teams on key projects. Have designed the
layout, organization, processes, and procedures for a processing /manufacturing facility.
E XPERIENCE
Plant Manger
New Breed I nc., Bolingbrook, I llinois, 2004 – P resent .
• Reporting to the Executive VP of Operations, responsible for managing all aspects of
shipping operations, processing, and order selection for an 870,000 Square foot
manufacturing facility with a 196-person staff 7 direct reports with full P&L
responsibilities for a $62.4 million annual budget.
• 35 million units annually while managing 700 SKUs to supply appropriate product to
over 900 different locations during off-peak times and 1150 locations during peak times.
• Developed operating budget for facility departments (maintenance, processing, IT,
warehouse, administrative) based on detailed forecasts and managed the facility to operate
effectively within the operating budget while delivering solid margins.
• Reduced facility Center shipping expenses by more than $40 thousand, over a 3-year
period while maintaining productivity levels, service quality, and inventory accuracy.
• Designed an employee productivity improvement incentive program that resulted in a
28% increase in productivity.
• Developed a seasonal staffing program that eliminated the need for temporary labor
resulting in a $250,000 savings.
• Assisted in the successful start-up of a new processing facility achieving within the first
quarter of operation a distribution and manufacturing volume that exceeded plan by over
200%.
• Selected and implemented a SAP warehouse management software system, t rained users,
and developed procedures to integrate the computerized system.
• Led cross-functional team integrating the distribution system with a new database
merchandising system.
• Redesigned shipping operations to incorporate an automated system completing the
p roject on time and under budget.
Operations Manager
Gate Safe, I nc., College Park, Ga., 2002 – 2004.
• D irect the necessary daily activity to ensure a safe, secure, clean and fair work
environment.
• Organize and lead the focus on improved productivity levels in a manner that fi rst
s tresses effectiveness by improving processes and stress the efficiency of employee work.
• Ensure company policies are communicated, applied and enforced • Participate in
management of employee hir ing, t raining, coaching and retention
• Plan, manage, and adjust the daily workload and staffing to minimize unplanned
overtime.
• Support the regional sites to share safety, labor sharing and best practice initiatives.
• Managed the complete project including bidding, design, scheduling, purchasing,
subcontracting, and customer service.
• Scheduled contractor activities and oversaw multiple contractors to ensure construction
p rojects were completed on time and within budget.
O rdinance Officer, Public Works and City Alderman- City of Berwyn, Berwyn,
I llinois
• 1993- 2005
• Worked various full and part t ime positions for a municipality of 65,000 residents
EDUCATION
DePaul University- Chicago, I llinois
Bachelor of Ar ts, Business Administration
S KIL LS
WMS, MS Office, Spreadsheet Software, ORACLE, SAP, MTESS
PROFESSIONAL DEVELOPMENT
Six Sigma – black belt certified
World Class Logistics, CLM Annual Conference
Supply Chain Management, CLM Annual Conference
PROFESSIONAL AFFI L IATIONS
Member, Council of Logistics Management
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