Sales Customer Service
Resume:
Crystal G. Fuller
abl0xq@r.postjobfree.com
To whom it may concern:
I am writing to express my interest in your organization; therefore, please allow me to submit my
résumé for your review. Having served in sales, managerial and marketing leadership roles for
the past 10 years, I have exhibited continued success in meeting business/operational goals. I am
confident that I can make a valuable contribution to your future projects and initiatives.
What I bring to your Ticket Agent position is a combination of team leadership, business
development, negotiation, and excellent interpersonal skills that I have leveraged to meet and
exceed expectations. I analyze core operational/business functions and implement the most
appropriate solutions that drive continual business growth. Examples from my previous
professional and non-profit organizational experience include the following:
Achievement of profit, sales volume, and net revenue objectives as General Manager;
Maintained the ability to analyze complex situations, compose effective diplomatic
solutions, as well as implement actions deemed necessary to resolve contention in
domestic and international settings;
Demonstrated working knowledge and experience in recruiting; including reviewing
resumes, conducting interviews, testing and assigning associates and managers to
various tasks based on their skills and abilities;
Organized and managed teams in order to maximize time efficiency, combine skill sets,
set priorities, improve the work environment, and maintain ethical standards.
Developed and led team building exercises to engage clients, ensure modes of approach,
provide excellent service, and continuously update and improve management/associate
relationships;
Throughout my time with the University of Charlotte’s Model United Nations, I was able to learn
diplomatic processes and how to defend key initiatives while maintaining the ethical standard of
the sovereign nation I was representing. The two years of working with representatives from
around the world changed my everyday behavior. I am now a negotiator, problem solver,
diplomat, world traveler, politician, and policy upholder. I can effectively promote, translate, and
implement my ideas to anyone, irrelevant of social class, language barrier, or ethnic/religious
difference.
Being one with motivation, determination, and drive I choose to apply for a position that would
allow for personal, educational, and job related growth. Over time I have learned that each aspect
of your life is governed by you and your respective actions. I am driven by my perception,
integrity, values, and ethics which are valued above all else. Because my success in these areas
covers multiple environments, I am confident I can do the same as a member of your team.
My résumé contains additional details regarding my career accomplishments. I would welcome
an opportunity for a personal interview to discuss your organization’s needs and the results you
can expect from me in addressing those needs. I thank you in advance for your time and
consideration.
Sincerely,
Crystal G. Fuller
Crystal Fuller Mobile: 828-***-**** abl0xq@r.postjobfree.com
Highly motivated, detail oriented, compassionate self starter with exceptional interpersonal and communication
skills exhibiting interest in pursuing a career focused on international issues, utilizing analytical,
communication and interpersonal skills in a global environment. Proficient in Microsoft Office applications,
extensive customer service experience, and implementer/teacher of techniques and services.
EDUCATION
Bachelor of Science, Political Science 05/2010
Concentrations: International and Domestic Politics
University of North Carolina at Charlotte
Bachelor of Arts, Business Administration
Concentrations: Marketing, International Business Minor: Spanish 12/2009
University of North Carolina at Charlotte
WORK EXPERIENCE
Model United Nations (interdisciplinary student and non-profit organization), 2008-Present
Diplomatic Leader and Director
• Prepares students for debate and competition at the regional, national, and international level through intense
skill building in written and oral communication, research and negotiation
• Works with various professionals and NGOs to raise awareness of global issues
• Personal recipient of 2 Outstanding Delegate Awards and 1 Position Paper Award
• Selected to represent UNC Charlotte at Harvard World MUN in The Hague, Netherlands (2009) and Taipei,
Taiwan (2010); Southeastern Model Arab League: Spartanburg, SC (2009; Southern Regional Model United
Nations: Atlanta, GA (2008, 2009)
The Buckle, Charlotte, North Carolina, 2009- 2010
Senior Sales Team Leader
• Was responsible for creating and implementing sales techniques to reach sales quotas and teach these skills to
fellow managers and trainees;
• Managed client relationships, negotiated sales, staffed and trained new hires in sales strategies;
• Maintained the leading sales position;
• Maximized time efficiency by conducting sales calls during off peak times, promoted our products and
services to local stores and new clients, and directly marketing our services to colleagues at the University.
American Eagle, Charlotte, North Carolina, 2006- 2009
Sales Team Leader
• Held responsibility of staff training and store promotions;
• Directed teams for monthly store maintenances and marketing;
• Held and maintained leading position in credit card sales and highest average sold;
• Assisted in recruiting, interviewing, placing, and managing employees;
GameStop, Hickory, North Carolina, 2004- 2007
Assistant Store Manager/General Manager
• Effectively created and implemented strategies for reaching weekly, monthly, and yearly sales goals;
• Led the newest sales team to becoming number one in district sales within two months;
• Managed inventory and marketed our products and services to local businesses and clients;
• Processed all loss prevention, hiring/firing, sales, and schedule paperwork;
• Held award-winning standing for exceeding sales goals;
• Created procedures to improve store efficiency, hosted store meetings, conducted interviews, and hosted
district conference calls.
INTERNSHIP EXPERIENCE:
World Affairs Council of Charlotte, North Carolina: Non-Profit Organization
Model United Nations: Non-Profit Organization
• Director General of Carolina’s High School Conference;
• Winner of several domestic and international awards;
• Organized fund raisers, trained new delegates in diplomacy, coercive strategies, and policy upholding.
Humane Society of Catawba County
AFFILIATIONS
• Student Government Association
The University of North Carolina at Charlotte, Belk College of Business Senator;
Vice-Chairwoman of the Academic Affairs Committee;
• World Affairs Council of Charlotte
INTERNATIONAL EXPERIENCE
• Studied abroad in Seville, Spain, Summer 2006
Studied Spanish culture, language, and heritage
Gained valuable language experience through regional travel, education, and living situation
• Lived abroad in Cairo, Egypt, 12/2009- 01/2010
Studied Islamic culture, language, and religion
Gained valuable language experience through Egyptian travel, daily routine, and networking
LANGUAGES
• Spanish: Advanced
• Arabic: Beginner
Contact this candidate