Customer Service Manager
Resume:
CLINT SANDERS
Greenwood, IN 46143
Mobile: 317-***-****
abl0vb@r.postjobfree.com
High performance team-builder with over 20 years of distribution and
logistics experience. Proven record of critical thinking to increase
quality, productivity, and customer service. Focused on cost reduction
strategies that can be achieved by seeking out opportunities to streamline
systems and procedures. Proven competence regarding leading, developing,
and motivating effective work teams.
PROFESSIONAL EXPERIENCE
Senior Group Leader- Target- Indianapolis, IN and Lugoff, SC
Plant Manager - American Finishing Resources, Shelbyville, IN
Group Leader - Target Corporation, Indianapolis, IN
Senior Resource Level Manager - Frito-Lay, Jonesboro, AR,
Louisville, KY
US Army - Captain - Armor - 82nd Airborne Division, Fort
Bragg, NC
PROFESSIONAL SCHOOLS
Target Leadership Academy, Target Logistics College, Target
Train the Trainer Course, Frito-Lay Warehouse Training
Course, Workforce Effectiveness, Continuous Improvement,
Positive People Principles, Union Response Training, OSHA
certified safety inspector, Various military leadership and
technical schools.
2004-2010 Senior Group Leader: Develop and coach up to 14 direct reports
as well as up to 200 team members to deliver outstanding
results in quality, culture, and performance within a 1.5
million square foot distribution center that annually
provides 2.5 billion in retail merchandise to 70-100 Target
stores.
In 2009, lead Indianapolis, IN Facilities Operations team to improve from
last, 27th, to 16th, overall.
In 2007, lead Lugoff, SC Facilities Operations team from last 27th to 15th,
overall
Reduced maintenance overtime in both facilities by more than 50%, producing
annual company savings of more than $100K while increasing preventive
maintenance levels by more than 11%.
Increased Best Team survey scores of Lugoff team by 40% over prior year by
implementing walking round tables on all five shifts.
In 2008, Lugoff maintenance sortation and conveyor system audits increased
from high risk of failure to "well-maintained" by implementing site wide
quality preventive maintenance initiative.
In 2007, member of leadership team that increased Target Lugoff
distribution site rankings from 17th to 5th, saving of more than $500K in
quality and productivity.
2002-2004 Plant Manager: Responsible for the operation of a start-up
coatings removal facility that specializes in paint removal
from metal substrates. Duties include recruitment,
development, and training of effective workforce,
maintenance, scheduling of labor and materials, quality,
transportation of products to clients, pricing, vendor
management, wastewater management, and profit and loss
responsibilities.
In 2003, grew business by 40% by partnering with client base and expanding
our services to further meet their needs.
Balanced running plant operations and operational visits to clients within
100 miles of facility.
1999-2002 Facilities Operations Group Leader: Responsible for the
maintenance operations of a 1.5 million square foot Target
Distribution Center that averages one million cases shipped
weekly. Duties include the training and development of ten
mechanics, eleven utility workers, and one administrative
personnel. Additionally, responsible for the negotiation and
administration of the site's $400K cleaning contract and
$350K Crown Forklift parts budget for more than 200 pieces of
rolling stock.
Rated in Top 10 % of Target Leaders in 2000 and 2001..
Positive budget variance of $110,000 in assigned accounts while maintaining
upper quartile performance in the pyramid.
Within six months of employment, recognized as high promotion potential
within Target Corporation Pyramid.
Improved Departmental Employee Opinion Survey results of management
teammate climate by over 54% from prior year by implementing walking round
tables.
1994-1999 Warehouse Business Unit Leader: Responsible for site
warehouse operations of a 500,000 square foot Frito-Lay
Plant. Additionally responsible for warehouse site
integration, employee development, training for five direct
reports and over 100 technicians, budgetary development,
inventory control, product supply, and hardware and software
maintenance of one of Frito-Lay's most automated and advanced
warehouses.
Rated in the top 5% percent of all PepsiCo managers on 1998 and 1999 annual
performance appraisals based on corporate key performance measures of
People, Cost, Quality, and Service.
Technicians in Jonesboro warehouse set national records within Frito-Lay on
velocity of piece goods movement.
Selected from over 100 managers nationally to start up a $100 million Frito-
Lay Plant in Jonesboro, Arkansas.
Reduced the numbers of lost time injuries in the Louisville Warehouse by
50%.
1989-1994 US Army, Captain: Responsible for the acquisition, placement,
and well being of 565 personnel in 20 different military
occupational specialties for an Armor Battalion. Responsible
for both budgetary and inventory control and equipment
accountability of $32 million of property. Directly manage,
train, and schedule 300 personnel for both maintenance and
logistical operations.
Trained over 200 soldiers and airman to successfully execute combat
missions in the Republic of Iraq.
Transformed a weak maintenance system that failed a readiness inspection
(68% pass rate) to a productive and effective operation that passed the
same inspection with the highest pass rate (96%) of any other unit
inspected in the 82nd Airborne Division.
Increased the operational readiness rate for 133 wheeled and tracked
vehicles from 80% to 93%.
EDUCATION BSBA The Citadel - 1989
Distinguished Military Graduate
Captain - Varsity Golf - 1988
Three-year scholarship athlete
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