Customer Service Quality Assurance

Laura L. Srnoyachki

**** **** ****, ***********, ** 44141

Cellular 440-***-****

*****@**********.***

I am seeking to relocate to the greater Dayton, Ohio area in a position

with a team oriented and forward looking company, where I can apply my

Accounting and Business Management skills toward an opportunity providing

professional growth.

EDUCATION

Bachelor of Science in Accounting 2005

Myers University, Cleveland, Ohio, GPA: 4.0

Bachelor of Science in Business Administration 2005

Myers University, Cleveland, Ohio, GPA: 4.0

EXPERIENCE

Corporate Staff Accountant 2005 to Present

Chart Industries, Inc., Garfield Hts, Ohio

. Perform basic monthly close duties including account reconciliations,

journal entries, Amex and MasterCard expense reconciliations, accruals,

trial balance uploads and batch error corrections and postings

. Track and report fixed asset spending, and maintain the fixed asset

system including master entry, new asset activation, transfers,

disposals, adherence to policy and generating monthly depreciation

. Perform weekly foreign currency exchange rate tracking and entry to

both JD Edwards World and JD Edwards EnterpriseOne

. Compile and verify documentation for quarterly and year-end SEC

filings

. Provide documentation for internal and external audits in accordance

with SOX regulations

. Assist in the implementation of JD Edwards EnterpriseOne financial

system including set-up of the fixed asset module and Amex expense upload

and transfer procedures

Intern, Tax Accounting - Winter Semester 2005

Donald G Velcio, CPA, Inc., Middleburg Hts, Ohio

. Prepared, processed and assembled various tax forms for clients

. Prepared cash receipt, disbursement, and general journal entries

. Prepared income and balance sheet statements

. Performed bank reconciliations

. Performed tax research

. Performed general office duties including answering phones,

scheduling and verifying appointments and greeting clients

Work Study Program - Office Work - Fall Semester 2004

Myers University, Middleburg Hts, Ohio

. Performed general office duties

. Created an Access mailing database for advertising letters

Quality Assurance - Production Specialist 2001 to 2002

AlphaGraphics Valley View, Valley View, Ohio

. Maintained ISO 9002 documentation for ongoing certification audits

. Performed quality checks on work in process and final products

. Instructed quality system training

. Maintained accounts payable records, including reconciling purchase

orders, invoice entry to QuickBooks and billing discrepancy resolution

. Maintained inventories of printing materials

. Coordinated and tracked sublet-vendor produced product

. Coordinated and tracked shipments via FedEx, UPS and local couriers

. Supported customer service including phones, customer orders and

inquiries, and handling cash and credit card transactions

. Supported additional departments including sales, word processing,

imaging and bindery

Senior Group/Team Leader 1999 to 2001

McGraw-Hill Cos/FW Dodge, Scan, Cleveland, Ohio

. Promoted to Senior Group/Team Leader

. Trained, planned, coordinated and directed activities for a ten-

person team

. Controlled daily shipment receipts

. Streamlined and maintained operations and processes to ensure

efficient job flow

. Monitored quality control and customer satisfaction making changes in

response to customers' needs

. Assisted in the Office Consolidation Project by leading the Metro

Conversion Project and created a Mater Job Sheet database to transfer

information

Scan Editor 1987 to 1999

McGraw-Hill Cos/FW Dodge, Scan and Olsten Staffing, Cleveland, Ohio

. Promoted to Scan Editor

. Analyzed construction documents in response to customer product

inquiries

. Resolved internal and external customer complaints

. Maintained customer information database

. Achieved an hourly rate of 4 jobs per hour, exceeding the national

average of 2.9 jobs per hour

File Clerk 1984 to 1987

McGraw-Hill Cos/FW Dodge, Scan, Cleveland, Ohio

. Filed large volume alpha and numeric data

. Performed data retrieval and log keeping

. Maintained daily deadlines

. Assisted in mail presorts for USPS

SOFTWARE APPLICATIONS

Microsoft Office Suite (Word, Excel, Access, Power Point), Microsoft

Outlook, Lotus Notes, JD Edwards World, JD Edwards EnterpriseOne,

SharePoint, QuickBooks

AWARDS OF EXCELLENCE

. Dean's List

. Financial Executives International Award, 2005

. Delta Honor Society, 2005

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