DANIEL J. ELLIS

Huntsville, AL *****

Phone: 484-***-****

Email: abl0uc@r.postjobfree.com

Objective: To obtain a position in IT/ Customer Service

Education:

[2007 - 2011] Oakwood University - Microsoft Certified Network

Engineer

Security + Certification

A+ Desktop Service Certification

Microsoft Professional (MCP) Certification

Microsoft Application Specialist (MCAS) Certification

Microsoft Systems Administrator (MCSA) Certification

Microsoft Desktop Server Technician Certification (MCDST)

Microsoft Systems Engineer Certification (MCSE)

[2005 - 2012] Oakwood University - Bachelors Mechanical Engineering and

Applied Mathematics

(G.P.A. -3.0)

[2001 - 2005] Pine Forge Academy - High School Diploma with focus on

Math and Computer

Science (G.P.A. -3.49)

Key Skills:

Proficient with Microsoft Office Suite 95-2007. Also proficient in AutoCAD

2004-2006. Data entry experience, types 45+ WPM. Collections and system

operations and scripted verse experience, as well as extensive customer

service experience. Familiar with active directory, Citrix, and multiple

remedy ticketing systems.

Experience:

(04/2009 - 09/2009)

(Burger King / Huntsville, AL / Cashier)

Maintained proper order quality to ensure customer satisfaction

Stocked shelves and marked prices on shelves and items

Completed orders in a timely, organized fashion

Bagged, boxed, wrapped, or gift-wrapped merchandise, and

prepared packages for shipment

Issued receipts, refunds, credits, or change due to customers

Answered customers' questions, and provide information on

procedures or policies

(12/2008-02/2009)

(Aramark / Huntsville, AL / Porter)

Monitored and assisted the assembly of meal trays for patients

Distributed patient-specific meal trays according to dietary

guidelines

Engaged patients in conversation while ensuring satisfaction

with service

(03/2008-11/2008)

(West Telemarketing Corporation / Huntsville, AL / Customer Service

Representative)

Identified, researched, and resolved customer issues using

various computer system

Provided effective resolutions to technical and billing issues

on accounts

Restored wireless service by troubleshooting through cell towers

and switches

Answered phones and responded properly to customer requests

Processed orders for accounts

Completed call logs and reports

(03/2007-07/2008)

(Burger King / Huntsville, AL / Cashier)

Maintained proper order quality to ensure customer satisfaction

Stocked shelves and marked prices on shelves and items.

Completed orders in a timely, organized fashion

Bagged, boxed, wrapped, or gift-wrapped merchandise, and

prepared packages for shipment.

Issued receipts, refunds, credits, or change due to customers

Answered customers' questions, and provide information on

procedures or policies.

(09/2006 -12/2006)

(Oakwood University Natatorium / Huntsville, AL / Lifeguard)

Supervised in-pool activities and events

Educated patrons and informed them of the purpose and need for

rules and regulations

Assisted with physical fitness training classes

Prevented accidents and minimized or eliminated hazardous

conditions

Maintained pool, pool deck and equipment

Completed all records and reports as required

(09/2005 -04/2006)

(Oakwood University Eva B. Dykes Library Computer Lab / Huntsville, AL /

Laboratory Administrator)

Maintained and raised the computer labs operating efficiency

Scheduled computer usage and maintained the essential devices of

the computer lab

Resolved network issues involving the computers and printers

Assisted in the procurement of writable media

(09/2000 - 05/2005)

(Allegheny East Conference Cafeteria / Pine Forge, PA / Cafeteria

Supervisor)

Supervised multiple student staff members in the daily tasks

Performed basic inventory functions such as receiving,

verifying, and signing shipping documents for acquired

merchandise

Verified the quantity and condition of merchandise ordered

against purchase documents

Managed the organization of the freezers and storage rooms

Maintained the dining area before and after events

Performed product searches at the request of senior staff

Certifications:

[pic]

A+ Certified

References:

Charles Williams- Director of Media Services

Allegheny East Conference Corporation of Seventh-day Adventists (610) 970-

4930

Jason McCourty- IT Specialist

Naval Contractor 240-***-****

Don Holt- Professor of Emerging Technology

Oakwood University 256-***-****

Contact this candidate