Human Resources Customer Service

Ardrell Mannings

*** ****** ****, *********, ******** 31548

Home: 417-***-****; Work: 912-***-****

Home: **********@***.***

Experience

*/**-******* ******* ******* St.

Mary's, GA

Senior HR Manager

Senior Operations People Leader for top performing 600 employee

call center in GA and strategic direction for 200 employees in

FL; through innovative strategies have helped position line

leadership to reduce employee attrition from 80% in 2007 to 39%

in 2009; thought leader for a Cross-Operations Project Team which

drove retention improvement levers across the entire national

operations space; responsible for changing culture at site and

peer sites through influencing leaders to adopt a Values Based

Decision Making approach which has resulted in higher employee

engagement and retention; began a meeting series with local

community leaders to enhance GA site's community image which

aligned with a key union avoidance strategy; other

engagement/union avoidance strategies included: partnering with

nonexempt staff in creating an EOS action plan, the Pay-It-

Forward campaign, a site game room, introduced and persuaded

leaders across the division to embrace training on self-help

strategies for Patient Care Advocates (PCAs)to reduce the impact

of Compassion Fatigue -debilitative effects of stress resulting

from patient care-the aim was to reduce PCA LOA volume,

attendance issues, and turnover; collaborated on the planning and

execution of site closures and company acquisition employee

integration activity

8/07-4/08 Freddie Mac McLean, VA

Senior Director of Employee Relations

Was accountable for leading the Employee Relations Center of

Excellence and driving the related human capital agenda for more

than 5500 employees. Responsibilities include partnering with

the HR Business Partner and Management communities in the timely

resolution of all EEO-related internal claims and investigations

(i.e. harassment, discrimination, FMLA, ADA, and other employee

relation issues); reshaped how the Employee Relations function,

HR Business Partner community, and the Employment Law Practice

interacted on employee relations matters and provided best in

class service; managed all HR related risk and compliance needs;

developed and facilitated training around Principle Based

Decision Making.

4/03-8/07 Chase Card Services, a division of JPMorgan Chase

Frederick, MD

Human Resources Site Manager (VP level role) and Senior HR

Business Partner for global collections function

Drove the Human Resources agenda for the global Collections

function; served as advisor and confidante for national senior

operations team. Locally was also responsible for leading the

Human Resources function for a 600+ employee facility for

collections; key initiatives included: developed an off-shoring

people impact analysis, managed retention, recruitment, and

employee satisfaction strategies, partnered with Organization

Development to create an intensive leadership training agenda for

line leaders around performance coaching, enhanced team dynamics,

and diversity. As a team member of the global Card Services HR

Operations Team, accountable for driving best in class

capabilities and efficiencies across the entire Card Services

business.

Chase Card Services, a division of JPMorgan Chase

Springfield, MO

Senior Human Resources Business Partner

Provided employee relations support for a 1600+ employee call

center environment in Missouri; clients included sales,

customer service, training, and operations support; partnered

with first-line and mid-level leaders to develop HR solutions

for business issues; recommended practice changes and

innovative approaches around employee retention and better team

dynamics. Assisted HR Site Leader with developing local staff.

3/01-4/03 Advocate Health Care, Trinity Hospital,

Chicago, IL

Human Resources Consultant

Chiefly responsible for providing employee relations support in

a 950 employee sized facility within a 26,000+ employee faith-

based hospital system; key accountabilities were focused on

coaching 40+ leaders from Team Managers to Directors in the

areas of performance management, strategies for proper staffing

dynamics, reengineering/workforce reduction, and responded to

EEOC/IDHR charges.

2/00-3/01 Chicago Public Schools,

Chicago, IL

Professional Recruiter/ESP Recruitment Supervisor

Supported the Educational Support Personnel Unit (over 20,000

employees, non-teachers unit within the Chicago Public

Schools system); implemented a client focused recruitment

function; managed a team of 10 including 6 recruiters;

implemented Targeted Selection training and recruitment

strategies for hiring managers; developed a new hire

orientation; developed and coordinated people strategies

respective schools acquisitions; partnered with union

leadership to ensure positive employee relations; filled

large nurse job order in record time; was accountable for all

corporate-level hiring.

1/99-2/00 Baird/Melnick and Associates,

Chicago, IL

Consultant (Independent Contractor)

Provided labor-management relations consulting for clients

7/97-1/99 Columbia/HCA Michael Reese

Chicago, IL

Assistant Director, Human Resources

For a 2,000+ employee facility co-developed and facilitated a

pro-management campaign resulting in 500+ nurses remaining non-

union; coached leaders on the do's and don'ts during the pre-

and post-election periods; worked with managers to identify

employees who were undecided or pro-union and advised how to

influence the employees to vote pro-management; responded to

unfair labor practice charges levied by the union in the post-

election period; executed key employee and labor relations role

inclusive of negotiating 5 contracts; served as chief

negotiator for 2 contracts; worked closely with union stewards,

managers, and employees related to grievances and other labor

relations issues; responded to all grievances on behalf of

management; worked with senior leadership to devise contingency

plans for operations due to walk-outs/strikes; coached

leadership team on do's and don'ts respective to working with

employees during walk-outs/strikes; managed the people agenda

related to the sale of the facility; managed the Human

Resources function inclusive of 11 direct reports

5/93-7/97 Aon Consulting,

Chicago, IL

Senior Human Resources Representative

Served as corporate employee relations representative

supporting HQ leaders; subsequently promoted to generalist

role

5/91-5/93 Baxter Healthcare,

Deerfield, IL

Staffing Representative

Managed college relations function for 10,000+ employee

division

Education

5/91 Cornell University,

Ithaca, NY

B.S., Industrial Labor and Relations

Internships: Amoco Production: '88, Pepsi Cola: '89 -'90,

Baxter Healthcare: '90-'91

Cornell University Men's Varsity Football: 3-year starter and

letterman; 2-time All-Ivy League Honors, member of history

making All-Ivy League Championship Teams in 1988 and 1990

Community Outreach

7/09 Camden Urgent Care (largest medical practice in the

area) Kingsland, GA

Advisory Board Member

Responsible for identifying opportunities and effectuating

recommendations that result in the physical and social

development of adults and youth

5/05 Alpha Phi Alpha Fraternity Incorporated

Baltimore, MD

Contact this candidate