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Customer Service Maintenance

Location:
Fayetteville, NC, 28305
Posted:
August 13, 2010

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Resume:

Robert Louis Robinson Jr.

***C Winding Creek Road

Fayetteville, North Carolina 28305

E-mail: abl0qd@r.postjobfree.com

Cell: 910-***-****

Work Experience

General Dynamics (03/30/2009 - 12/04/2009) - Small Arms Technician

Fayetteville, North Carolina

Supervisor: Luis Colon 254-***-****

Certified SARET Small Arms Repairer TACOM 9 Apr 2009 (M9, M11, M16 Series,

M4, M4A1, M203, M320, M24, M14 EBR, M107, M249, M240 Series, M60, M2, M296,

MK19, M224, M252, M120, M500, M590).

. Performed overhaul maintenance and repair on a variety of small arms

. Diagnosed and identified mechanical deficiencies and/or malfunctions in

weapons including: automatic pistols, revolvers, shotguns, automatic

rifles, grenade launchers, machine guns, mortars, and other small arms

and accessories

. Disassembled weapons, assemblies, subassemblies and other components

. Examined weapons for defects, mechanical misalignment and malfunctions:

replaced barrels, firing pins, springs, trigger mechanisms, shell

ejectors, sights, safety devices, bolts, stocks and other parts and

assemblies

. Modified small weapons by replacing obsolete parts and using hand and

power tools, precision gauges, test instruments, and alignment devices in

making repairs, modifications, and adjustments, etc.

Time Warner Cable (05/21/2007 - 03/30/2009) - Installer

Fayetteville, North Carolina

Supervisor: Ron Cupit 910-***-****

Certified Residential Broad Band Installer II Time Warner Cable July 2007

. Connected and disconnected cable, pay television, internet, and digital

phone services as well as upgrades and downgrades. This can include

customer owned equipment as required (i.e. HDTV's, surround sound

systems)

. Installed digital cable terminals and ensures proper functionality and

customer education. Installed, configured, and troubleshot PC software

required for high-speed data access

. Analyzed computer functions and internet connections on high-speed data

installations. Installed digital phone modem and phone services to

customer homes

. Inspected subscriber television reception and properly tunes television

set(s)

. Installed cable, fiber, and phone lines as required

. Assisted the Service Department when needed. Reviewed, completed and

signed customer work order requests and insures all paperwork is properly

and accurately completed

. Identified and acted upon opportunities to up sell additional services to

customers, etc.

. Provided professional customer service at all times, both over the phone

and face to face.

Air Tab Inc. (11/15/2006 - 03/15/2007) - HVAC System Air and Water Balance

Technician

Fayetteville, North Carolina

Supervisor: Charles Raglin 678-***-****

. Performed testing, analysis, and balancing services on Heating

Ventilation and Air Condition/Water systems in new, renovated, or

existing construction

. Prepared and ensured accuracy of documentation of system balance reports

. Read, analyzed, and surveyed blueprints to coordinate work, etc.

USAF (05/02/2000 - 5/02/2006) F-16 Tactical Aircraft Technician

Shaw AFB, South Carolina

Supervisor: Flight Chief/Assistant Flight Chief 803-***-****

Rank at End of Enlistment: E-5

. Performed maintenance and mechanical upkeep for a fleet of $25 million

fighter aircrafts

. Ensured aircraft were safe for flight by performing servicing and

maintenance on aircraft systems to include hydraulic, pneudraulic, fuel,

engine, and oil systems on both Pratt Whitney and General Electric Gas

turbines

. Performed both routine and special inspections to ensure pilot safety in

flight

. Advised on problems concerning maintaining, servicing, and inspecting of

aircraft/related aerospace equipment

. Used technical data to analyze, diagnose, and solve maintenance problems

on aircraft systems

. Interpreted and advised maintenance procedures and policies to repair

aircraft and related equipment

. Documented and maintained aircraft forms, logging all servicing,

maintenance and

. Performed troubleshooting and maintained aircraft structures, systems,

components, and related equipment

. Removed and installed aircraft components

. Input various types of data into maintenance forms, aircraft records,

automated maintenance data systems, and historical reports; reviewed data

to ensure accuracy, etc.

Additional Accomplishments:

. Direct supervisor of personnel and flight-line supervisor

. Performed various office/clerical duties utilizing various office

automation software

. Ordered parts, tools, and supplies through logistics supply system

. Faxed, emailed, copied various documents

. Transmitted and interpreted various data and information

. Aircraft tool and parts support attendant Kunsan AB, Korea from 2003-2004

. Engine Removal, Operational Maintenance, and Run Qualified

. 7-Level Craftsman Certified

Education

College:

Fayetteville Technical Community College, Fayetteville, North Carolina; 76

Semester Credit Hours, Degree Concentration: Associate in Applied Science,

Business Administration, Graduated: July 2010, GPA 3.386/4.0

Ashford University, Clinton, Iowa; 92/120 Semester Credit Hours, Degree

Concentration: Bachelor of Arts, Business Administration, Projected

Graduation 06/2011, GPA 3.68/4.0

Additional Awards and Qualifications

. Honorable Discharge with various awards and medals

. Fayetteville Technical Community College Deans List 2008

. Airmen Leadership School Graduate

. Excellent Communicational, Clerical, and Organizational Skills

. Proficient in use of Microsoft Office Suite, Internet, etc.

. Can Type 51 Words Per Minute

. Self-Starter and a Fast Learner

. Keen attention to detail

. Valid Passport with 10 Years Availability



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