Customer Service Manager
Resume:
JESSICA MILLER
**** ***** ***, ********, **** ***47
641-***-**** ***********@*****.***
Results-driven, determined employee who works well within a team or independently. A fast
learner who wants the job done correctly and in a timely manner. Efficient and works to
accomplish tasks on time. Likes to have fun and knows when it is time to get serious. Goal is to
be a part of an organization to gain new experiences for personal and professional growth.
PROFESSIONAL EXPERIENCE
RYCO Hydraulics January 2007 – November 2009
Office Manager/Administrative Assistant
Reported to Operations Manager
l
Ran the office for a warehouse of approximately 16 employees
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Create and maintain production schedule
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Communicate with customer daily regarding production and scheduling
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Create labels for product
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Order out of stock product from corporate office in Texas
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In charge of monthly invoicing for our facility and sending invoices to proper personal
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Created Excel spreadsheets to keep track of inventory and schedules
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In charge of most shipping and receiving including working with shipping companies to set up
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pickup and delivery times and in charge of packing slips
General office duties such as: answer phones, fax, file, copy, order office supplies and
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maintain a clean working area
Morgan’s U of R Bar & Grill May 2006 - October 2006
Waitress/Bartender
Waited tables, completed orders and delivered food
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Cleaned tables, washed dishes
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Bartended in evenings serving all customers
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Maintained excellent customer service with all customers good and bad
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“The customer is always right”
Casey’s General Store April 2005 – July 2005
Donut Maker/Kitchen
Take orders and make pizza’s and sandwiches
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Prepare daily donuts in the morning, prepared breakfast and lunch food
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Kept good working relationships with coworkers
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Always smiled and talked to customers in the store
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Basic kitchen and cleanup duties
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EDUCATION
PCM High School Diploma May 1997
DMACC-Ankeny Attending
12 semester credits taken thus far
CURRENT ACTIVITIES
Member of RATS (Runnells Area Team Services) a non-profit organization. This is a volunteer
organization with many activities such as:
l Collect and deliver food to needy families at Thanksgiving and Christmas
l Organize social functions for the community
l Raise money for the community
l Organize work days for community enhancement
l Organize benefits for children or adults with cancer or other illness
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