Customer Service Human Resources
Resume:
Rhonda
Dieterich_____________________________________________________________
*********@*****.*** 546 River Ridge Ranch Rd. Killeen TX 76549
1
Seeking a career opportunity where my experience and expertise can be
utilized yet challenged in the continued pursuit of success, while
providing a platform for personal and professional growth.
3 Profile
Motivated professional with an outgoing and enthusiastic personality. Broad-
based experience in strategic planning, decision-making and organizational
leadership. Flexible individual with an inherent ability to adapt and
overcome any challenge. Accustomed to handling confidential records,
excellent customer service skills, adept at developing and maintaining
budgets and schedules. Capable of working individually or as a team member
with an exceptional ability to multi-task, managing numerous, often
competing priorities, while staying focused on the objectives.
4
5 Work Experience
1 City Secretary, City of Mart - 07/2005 to 5/2010
o Human Resources Director and Payroll Administrator
o Designated Records Management Officer, custodian of all public records
o Designated Public Information Officer
o Key member of City's Emergency Management Operations Team
o Supervised Municipal Court, Accounts Payable/Receivable, and utility
billing
o Coordinated preparation and management of various budgets
o Coordinated and administer elections and related matters for City and
other agencies as required
o Early Voting Election Clerk
o On behalf of City, sought grants to fund projects not otherwise
budgeted
o Prepared and managed agendas
o Compiled supporting documents for agendas, post meeting notices,
prepare meeting minutes
o Attended evening meetings of the City Council as the recording
secretary
o Published all required legal notices
o Assisted all City departments with customer service
o Performed other duties as directed
2 Service Coordinator, Heart of Texas Region Mental Health Mental
Retardation (MHMR) - 11/2002 to 07/2005
o Worked directly with MHMR clients to identify social service needs
o Provided case management to MHMR clients and their families
o Prepared client "Plans of Care"
o Oversaw client financial accounts
o Made referrals and follow up contacts
o Maintained comprehensive client records
o Assisted in training new Service Coordinators
Assistant Director, Trinity Lutheran Early Childhood Learning Center -
08/1996 to 12/1999
o Planned student curriculum
o Planned weekly schedules for teachers
o Served as Substitute Teacher as needed
o Audited classroom progress and monitored physical education activities
o Child nutrition coordinator
o Assisted in hiring new staff
Assistant Bookkeeper/Floral Specialist, HEB Food Store - 12/1984 to 09/1995
o Accounting of all day to day transactions
o Made bank deposits, set up cash drawers, ordered supplies, answered
phones/directed calls
o Ordered all floral merchandise, maintenance and upkeep of department,
monthly inventory auditing
o Customer service
6
7 Education
Sam Houston State University, Huntsville, Texas - Graduation: August 2002
Bachelor of Science degree
Major: Psychology - GPA: 3.88
Minor: General Business - GPA: 4.0
McLennan Community College, Waco, Texas - Graduation: December 1986
Associate of Arts degree
Licenses and Training
Life Agent license through the State of Texas
Graduate of the Dale Carnegie Course in Effective Speaking and Human
Relations
Notary Public
Academic Honors
Sam Houston State University: Graduated Summa Cum Laude
Sam Houston State University: President's List
Sam Houston State University: Excellence in Writing Award
Sam Houston State University: Dean's List
McLennan Community College: Dean's List
McLennan Community College: Academic Scholarship
Computer Skills
QuickBooks, Incode, Internet Applications, DreamWeaver, Microsoft
Office including Word, Excel, Outlook, PowerPoint, and Access
Community Service
Community Service Team Director for Thrivent Financial for Lutherans
10/2007-present
Board member of Mart Lion's Club 11/2006-
present
Board member of Waco Child Care 11/2002-
present
Board president of Trinity Lutheran Early Childhood Learning Center
09/1998-09/2001
Board member of Trinity Lutheran Early Childhood Learning Center
12/199*-**-****
Financial Secretary of Trinity Lutheran Church
12/1995-09/2001
Board president of Planning Committee for Learning Center
09/1994-09/1995
Professional References
Kandi Hubert Phone: 214-***-**** Email: ********@*****.***
Devin Kluk Phone: 254-***-**** Email: *****@*********.***
Julie Holley Phone: 254-***-**** Email: **********@*****.***
Sharon Koester Phone: 254-***-**** Email: *********@***.***
Dorian Clawson Phone: 254-***-**** Email: *******@*******.***
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