Customer Service Representative

Jazmin C. Riser

**** *** ******** ** **

Huntsville, Alabama 35806

Residence 256-***-**** Mobile 916-***-**** Email abl0lh@r.postjobfree.com

Confident, articulate, and results-oriented professional offering a strong

foundation of education and experience. Organized, detailed oriented,

resourceful, and responsible, with exceptional follow through abilities.

Excellent communicator capable of working effectively with diverse group of

individuals from all levels, maintaining an excellent rapport with peers

and interdisciplinary staff. Perform extremely well under pressure; enjoy

tackling new challenges and learning new concepts. Honest, prepared, and

hardworking with keen judgment and record of integrity and dependability.

Adhere to high ethical and professional standards.

Skills

Social Services:

. Counseled and mentored junior high students to encourage

choices regarding substance abuse.

. Coordinated and supervised age-appropriate games and

activities for children.

. Familiar with the concepts of justice, due process,

criminal behavior, sociology and social services

Computer:

. Proficient in MS Word, Excel, Access and PowerPoint.

. Hardware-PCs, Key Board, Scanner, Screen, Printer.

. Utilized computer skills in Microsoft Office for word

processing, database management, spreadsheet preparation,

and slide presentation creation

. Provided general office support, including answering

phones, monetary transactions and, computer knowledge.

General:

. Experience working in fast-paced, deadline- oriented

environments

. Tactful, patient, and courteous.

. Creative and cooperative, working equally well

individually or as part of a team.

. Outstanding record of performance, reliability,

confidentiality, and ethical business standards.

. Strong communication, interaction, and relationship-

building skills accomplished through work experience and

volunteer activities.

. Demonstrated versatility by successfully handling varied

and diverse work experiences, including customer service,

research, office administration, and sales activities.

Jazmin C. Riser

Page Two

Education:

Capella University, Minneapolis, MN

Master of Arts- Human Services (Current)

Courses included:

Survey of Research in Human Development and

Behavior

Ethnic and Linguistic Minorities in the

Workplace

Scope of Human Services

Alabama A&M University, Normal, AL

Bachelor of Arts- Sociology (May 2007 ~ Cum

Laude~)

Minor- Criminal Justice

Courses included:

Introduction to Sociology

Introduction to Political Science

General Psychology

Social Problems

Deviant Behavior

Juvenile Delinquency

Urban Society

Social Theory

Personality Theory

Social Psychology

Educational Sociology

Social Research

Extracurricular

Activities:

. Volunteer at Women's and Children Hospital ER, Huntsville,

AL

. Secretary of the Sociology/ Criminal Justice Club

. Internship with the Drug Free Community, Huntsville, AL

Employment: Guest Service Representative

Embassy Suites

June 2010- Current

. Demonstrated solid knowledge and hands-on skills in front

office. Gained first hand experience in all aspects of

running and maintaining a high-occupancy hotel serving

business and leisure clientele.

Customer Service Representative August 2008-

April 2010

Verizon Wireless- Huntsville, AL

. Working in a fast-paced, intense, results-oriented

environment. My main

Responsibilities include handling inbound customer calls

while using a computer terminal, researching and resolving

billing inquiries, explaining products and services, and

troubleshooting services and equipment questions.

Jazmin C. Riser

Page Three

Front Desk Clerk

March 2006- August 2008

Hampton Inn- Huntsville AL

. Demonstrated solid knowledge and hands-on skills in front

office. Gained first hand experience in all aspects of

running and maintaining a high-occupancy hotel serving

business and leisure clientele.

~References Available Upon Request~

Contact this candidate