Quality Assurance Administrative Assistant

JESSICA S. HASLAM

**** **** ******* ** #** • Columbus, Georgia • 31909

Home: 706-***-****, Cell: 706-***-**** *************@*****.***

Seek the Challenging Position of Receptionist/Administrative/Clerical: A highly talented Receptionist with huge

experience in carrying out the day to day administration of the front office, including answering incoming telephone

calls, electronic mail, distribution of mail, greeting, directing and providing information to all incoming visitors and as

well as providing various types of administrative support to staff members; performing regular and recurring duties

independently following established procedures and practices; performing new or more complex assignments under

specific direction and supervision; delivering competent service and accurate information as part of the pivotal

interaction with the public.

Summary of Qualifications

• More than one year experience.

• Excellent ability to respond to customer inquiries in a professional manner.

• Uncommon ability to interact with differing attitudes and positions of others.

• Exceptional ability to perform standard arithmetic functions.

• Strong oral communications skills including ability to listen to and interact with a diverse group of people.

• Remarkable ability to retain a large variety of information and interpret it to various publics.

• Profound ability to respond to varied requests and perform several duties at the same time.

• Excellent ability to deal effectively with a variety of personalities and situations requiring tact, judgment, and

poise.

• Uncommon ability to perform secretarial and clerical duties with speed and accuracy without immediate and

constant supervision.

• In-depth ability to prioritize multiple assignments.

• Immense ability to maintain a good working relationship with all co-workers, vendors, clients and the public

and to use good judgment in recognizing scope of authority.

• Strong interpersonal, communication, and organizational skills.

• Proven experience in greeting and responding to the general public in a fast-paced, service-oriented

environment.

• Uncommon ability to exercise good judgment to prioritize work and be extremely detail oriented and very

meticulous with paperwork.

• Demonstrated high-level of abilities of various computer software programs and fluency in using standard

office software packages (MS Office: Access, Excel, Word, PowerPoint, and Outlook).

Professional Experience

Johnson Controls, Fort Benning, Georgia MAY 2010-PRESENT

Administrative Assistant

Handle all official company correspondence, Stocking, Inventory, Book-Keeping, Answered phones, Meet and greet

clients and visitors. Create and modify documents using Microsoft Office. Perform general clerical duties to include

but not limited to: photocopying and filing. Maintain hard copy and electronic filing system. Collect and maintain PC

inventory. Pick out floor plans best suited for installation of products

Carlithia’s Unique Tax Service, Georgia DEC. 2009 – MAR. 2010

Front Desk Coordinator/Tax Preparer/Office Assistant

Responsible for the provision of an efficient and effective reception service, and for administrative support to other

staff as directed by supervisor. Greet visitors, ascertain the nature of their business, and refer them to appropriate staff

members. Answer incoming calls on multi-line phone and respond to public inquiries in a courteous manner within

scope of knowledge and authority and refer to other persons in the Department as appropriate. Receive and distribute

incoming and outgoing mail. Distribute incoming faxes and courier packages. Prepare paperwork for outgoing faxes

and courier packages and manage shipping and receiving activities. Arrange meetings, schedule appointments and

travel arrangements as requested. Compose routine correspondences, reports, forms and other materials. Set-up and

maintain files, records and databases .Serve as a contact with vendors and assist with internal moves. Prepare taxes.

Perform copying, mailing, filing and typing duties as required.

Upshaw Healthcare Group, Columbus, GA SEPT. 2009 – NOV.2009

Office Assistant/PCA/Quality Assurance

Gave information regarding services. Received visitors to the office, obtained name, purpose of visit, and contacted

appropriate staff. Maintained daily schedules for professional staff. Maintained the reception area. Provided routine

care to the patients. Provided patient transportation to doctor appointments.

Easter Seals of West GA, Columbus, GA OCT. 2006-FEB. 2008 /MAY 2008-MAR. 2009

Teacher Aide

Assist in planning and implementing the daily program under the direction of the Lead Teacher, which includes lesson

plans. Assist in planning and preparing the learning environment, setting up interest centers, and preparing needed

materials and supplies. Supervise the classroom when the Lead Teacher is out of the room. Help with the general

housekeeping tasks. Maintain a professional attitude and loyalty to the Center at all times. Attend all staff meetings and

recommended training programs and conferences. Help Lead Teacher to supervise and promote activities designed to

enhance the healthy emotional, social, intellectual, and physical development of children enrolled at the Center. Help

children establish good habits of personal hygiene; change diapers and assist with toilet training.

Roman Medical, Columbus, GA FEB. 2008-MAY 2008

Switchboard Operator/Receptionist

Manage the flow of information in doctors' offices. Answer telephone, screen and direct calls take and relay messages.

Provide information to callers. Direct persons to correct destination deal with queries from the public and customers.

General administrative and clerical support. Schedule appointments.

Child Life Discovery School, Columbus, GA May 2006-OCT. 2006

Teacher Aide

Meet the emotional, social, physical and cognitive needs of each child. Assist in preparing monthly plan charts.

Maintain daily open communication with parents. Keep accident reports. Maintain confidentiality. Arrange a

classroom environment in accordance to program goals and philosophy. Maintain a safe and healthy environment.

Attend in-service and staff meetings

Education

Miller Motte Technical, GA ( in progress) Associates in Human Resource Management

Tillinghurst, GA (GED) (2009)

Enterprise High School (Diploma) (2006)

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