Manager Customer Service
Resume:
Rene' Y. Johnson
P.O. Box *****
Hampton, VA ****5
937-***-**** (W)
937-***-**** (H)
Summary of Qualifications
Ten years self-employment as a Financial Planner and nine years of
software and systems development experience for two Fortunes 500
companies. Twenty-four years of military service in the United States
Air Force Reserves. Related activities and experiences include:
1. Managed and coordinated insurance, investments, and sales service to
individual and group clientele.
2. Building, modifying, and managing 3000 databases.
3. Managing and coordinating staff involved in various projects,
including sales and customer service areas, the systems design area,
and the fabrication of customer specified databases.
4. Preparing and analyzing budget reports, including the development of
computer programs, spreadsheets, vouchers, etc.
5. Providing high quality customer service to internal customers,
external customers, and vendors
Technical Skills & Personal Qualities
Recognized by superiors and peers as being dependable, an excellent
communicator, and particularly a team player with an independent
spirit who performs well under stress. Specific technical skills
include:
C, C++, Visual C++, UNIX, Java Word Star, Word,
PowerPoint
JCL, DBase IV SuperCalc 3, Excel
Advanced C++, Object Oriented Turbo Pascal
DBase III, Access Relational Rose
Windows 95, 97, 98, 2000, 2003 SQL,
Microsoft Office 2000, XP
Professional Experience
FLEX
Massage Therapy
June 2007 - Present
Certified Massage Therapist
Hampton, VA
Performed several Swedish, deep tissue, sports, and hot stone massages
as an Independent contractor at various massage spas. Also,
administered reflexology and honey facials upon request of clients.
Performed ultrasounds, electro stimulations, and assisted in executing
and performing designated exercises for physical therapy and
Chiropractic patients. Administers the full range of physical agents
such as light, heat, water and therapeutic exercises based on the
evaluation recommendations as set forth by a licensed Physical
Therapist and Chiropractor. Recognized constructive relationship with
individual patients for the purpose of exploring interests, attitudes
and abilities through interviews and observation. Assisted Physical
Therapists and Chiropractors in performing test and measurements of
muscles, nerve, skin, temperature and range of motion, posture,
strength and the ability to perform activities of daily living. Wrote
detailed SOAP Notes on all patients as instructed. Specialized in
sports, rehabilitative and pet massage.
United States Air Force Reserves January 2006
- June 2006
Transportation Flight Superintendent
Nellis AFB, NV
Performed duties as the Transportation Flight Superintendent in the
cargo freight section for the 99Logistic Readiness Squadron (99LRS).
Managed and supervise 600+ military and civilian personnel. Provided
direction and performed activities related to the safe transport of
military personnel and material by air, surface, rail and water.
Determine the fastest and most economical way to transport cargo or
personnel using the Cargo Movement Operation System (CMOS). Utilized
established methods in ETA on determining which vehicles to use based
on freight or passenger-movement requirements. Determine
transportation and shipping routes according to weight and priority of
shipment. Prepare transportation requests and shipping documents by
entering the data into the CMOS system. Managed the packing and
crating of cargo sections. Shipped over 7,874 pieces with a weight
over 155,891 pounds. Direct the loading of freight onto commercial
and military carriers. Schedule shipments to ensure fast and timely
deliveries. Schedule pick-up and delivery of shipments with FedEx, UPS
and DHL. Coordinate transfer of cargo between different modes of
transportation (rail, air, water, etc.). Coordinate with over 384
commercials shippers with special unit deployments and shipped over
22,000 pieces of items weighting over 5,114,190 pounds. Supervised the
handling of special items, such as medicine and explosives. Prepared
records of goods shipped by commercial bill of lading. Ensured that
transport forms, records, and reports were prepared correctly.
Developed, implemented and administered various transportation
training sessions. Compared and identified pertinent information of
outgoing shipments against bills of lading, invoices, orders, or other
records. Maintained and approved civilian timesheets and leave forms.
Tracked misplace and sanative cargo. Provided Reship reports to
receiver on all high profile cargo. Maintained and posted Arms,
Ammunition and Explosive report daily. Participated in several
practice deployment exercises. Provided TMO support to several
deploying and exercising Foreign and US units specifically: Red Flag,
Air Warrior, Red Horse, JFEX, and Maple Flag. Performed duties as
acting reserve coordinator to ensure orders were property process for
reservist backfilling for deployed active duty personnel. Prepared
recognition and award packages for deserving Airmen. Perform
inventory and financial management procedures, including ordering,
receiving, and storing supplies. Loaded, unloaded, and moved stock
using equipment such as forklifts and hand trucks. Periodically
inspected cargo for proper packing, loading, and marking. Provided
monthly statistical reports from CMOS on various shipment volume and
time constraints. Administered discipline measure to military and
civilian personnel. Facilitated in maintaining a safe and clean work
environment. Perform other duties as assigned by Transportation
Officer.
United States Air Force Reserves August
2003 - May 2008
Command Traffic Manager
Langley AFB, VA
Performed duties as a Staff Action Officer at Headquarters Air Combat
Command (HQ ACC), by developing and implementing command traffic
management policies and procedures for: personal property shipments,
passenger travel, and transportation of freight by air and surface
modes, and packaging and preservation of cargo. Interpreted and
provided guidance through the usage of transportation regulations such
as Air Force Instruction 24 Series (AFI24-101, AFI24-201, AFI24-202,
AFI24-204), Defense Transportation Regulation (DTR), Joint Federal
Travel Regulation volumes one and two (JFTR/JTR), Air Force
Supplication One to the Joint Federal Travel Regulation (AF Sup1),
Personal Property Consignment Instruction Guide (PPCIG) and the Air
Combat Command Directives (ACCDIR) for seventeen ACC bases. Tracked
and scheduled personnel in Global Air Transportation Executions System
(GATES) and the Global Transportation Network (GTN). Assisted,
observed, and provided guidance in the implementation Defense Travel
System (DTS) at all ACC bases. Developed and implemented new polices
and directives for HQ ACC and the seventeen ACC bases. Amended
existing polices and directives to adhered to changes in technology
and military standards. Adhered to and disseminated new polices set
forth by Air Staff and Surface Deployment and Distribution Center
(SDDC) throughout HQ ACC and all responsible ACC bases. Maintained and
updated Transit Time Analysis Report for shipments destine to certain
Middle East locations on a weekly and quarterly basis. Requested
status on Central Billing Accounts (CBA) that was in overdue status.
Submitted unused airline tickets reports to Air Staff quarterly.
Field questions from the various ACC bases and Air Staff. Maintained
hazardous cargo certification. Mistress of Ceremony for several
promotion and retirement ceremonies. Maintained and restructured
weekly transit analysis reports. Perform augmented duties at base
level operations, 1Logistic Readiness Squadron, (1LRS) for Cargo,
Personal Property and Passenger travel sections. Perform additional
duties assigned by supervisor and division chief.
United States Air Force Reserves April
2004 - January 2005
Transportation Superintendent
Langley AFB, VA
Performed duties as the Transportation Superintendent in the cargo
freight section for the 1Logistic Readiness Squadron (1LRS). Managed
and supervise seventeen military and civilian personnel. Provided
direction and performed activities related to the safe transport of
military personnel and material by air, surface, rail and water.
Determine the fastest and most economical way to transport cargo or
personnel using the Cargo Movement Operation System (CMOS). Utilized
established methods in ETA on determining which vehicles to use based
on freight or passenger-movement requirements. Determine
transportation and shipping routes according to weight and priority of
shipment. Prepare transportation requests and shipping documents by
entering the data into the CMOS system. Managed the packing and
crating of cargo sections. Direct the loading of freight onto
commercial and military carriers. Schedule shipments to ensure fast
and timely deliveries. Schedule pick-up and delivery of shipments with
FedEx, UPS and DHL. Coordinate transfer of cargo between different
modes of transportation (rail, air, water, etc.). Coordinate with
commercials shippers with special unit deployments. Oversaw the
handling of special items, such as medicine and explosives. Prepared
records of goods shipped by commercial bill of lading. Ensured that
transport forms, records, and reports were prepared correctly.
Developed, implemented and administered various transportation
training sessions. Compared and identified pertinent information of
outgoing shipments against bills of lading, invoices, orders, or other
records. Maintained and approved civilian timesheets and leave forms.
Tracked misplace and sanative cargo. Provided Reship reports to
receiver on all high profile cargo. Maintained and posted Arms,
Ammunition and Explosive report daily. Participated in several
practice deployment exercises. Performed duties as acting reserve
coordinator to ensure orders were property process for reservist
backfilling for deployed active duty personnel. Prepared recognition
and award packages for deserving Airmen. Perform inventory and
financial management procedures, including ordering, receiving, and
storing supplies. Loaded, unloaded, and moved stock using equipment
such as forklifts and hand trucks. Periodically inspected cargo for
proper packing, loading, and marking. Provided monthly statistical
reports from CMOS on various shipment volume and time constraints.
Administered discipline measure to military and civilian personnel.
Facilitated in maintaining a safe and clean work environment. Perform
other duties as assigned by Transportation Officer.
United States Air Force Reserves April
2002 - June 2003
Alternate Security Manager
Wright Patterson AFB, OH
As the Alternate Security Manager, performed duties in all areas of
the career field as of a security manager. In information security:
performed semi-annual self-inspections, validate security clearances,
maintained security roster (ASCAS); informed personnel on proper
methods transmitting, transporting, and classified documents;
administered, with proper identification and classification, access
into classified locations; ensured proper usage of STU and Siprnet
lines. In personnel security: administered, received, and maintained
visit requests; prepared and gave instructions on the usage of ESPQ;
administer ID badges to military, civilian government, contractors,
and foreign employees; developed and maintained the SPO ID badges and
training databases; administer and maintain record keeping of all
training to SPO employees in the areas of force protection, anti-
terrorism, counter intelligence, and quarterly security briefings;
facilitated newcomers meetings; maintained record of visit request,
SPO build keys, SPO personnel telephone lists. In physical security:
Developed and maintain door guard procedures and scheduled hourly
shifts. Performed OPSEC and COMSEC duties updated and maintain OPSEC
manuals. In Industrial security: assured that all contractors were
performing duties as to their company's contractual agreement.
Verified access to various product/ F-16 System Program Office (SPO)
information. Performed other duties as assigned by F-16 System
Program Office security manager. Attend training sessions. Performed
duties as the primary representative for the Asian American Pacific
Islander.
United States Air Force Reserves October
2001 - April 2002
Assistant Security Manager
Wright Patterson AFB, OH
As the Assistant to the F-16 System Program Office (SPO) Security
Manager, performed duties in the areas of information, personnel, and
physical security. Administer ID badges to military, civilian
government, contractors, as well as foreign employees. Developed and
maintained the SPO ID badges and training databases. Administer and
maintain record keeping of all training to SPO employees in the areas
of force protection, anti-terrorism, counterintelligence, and
quarterly security briefings. Developed and maintain door guard
procedures and scheduled hourly shifts. Attend training sessions, and
performed other duties as assigned by the SPO security manager.
Civilian Employment
June 2001 - September 2001
Administrative Assistant
Wright Patterson AFB, OH
As Summer Hire, performed duties as an Office Administrator for
Brigadier General Cooper and Colonel
Hunter, June-September 2001. Was responsible for auditing over
400 timesheets. Maintain and process
Over twenty-five military and civilian orders. Process and
maintain twenty-five biweekly timesheets.
Manned the telephones and scheduling weekly and quarterly meetings for
General Officers and other staff Members. Used a computer to typed
and prepared letters, reports, and other kinds of documents Proofread
written material for spelling, punctuation, and grammatical errors.
Organize and maintain electronic and paper files and publications.
Order office supplies .Greet and direct office visitors. Sorted and
delivered mail to office workers. Used office equipment such as fax
machines, copiers, and computers. Scheduled training and leave for
unit personnel. Provided meeting notes to staff personnel. Perform
duties as assigned by management.
United States Air Force Reserves
March 2001 - December 2002
Shop Chief 445 CLSS Transportation Section
Wright Patterson AFB, OH
Managed and oversaw ten Transportation military workers. Ensured
safety procedures were followed during operation of shop machinery
(i.e. table saws, nail guns, hammers, etc.) Supervised and annotated
accomplishments of subordinates in their training records (623's).
Ensured that members receive proper Training in classroom setting or
hands-on. Arrange for passenger travel via plane, bus, train, or boat
Arrange for shipment and delivery of household goods. Determine which
vehicles to use based on freight or passenger-movement requirements.
Determine transportation and shipping routes. Prepare transportation
requests and shipping documents into the CMOS system. Check in
passengers and baggage for military transport flights. Serve as
military airplane flight attendants. Inspect cargo for proper packing,
loading, and marking.
Emery Worldwide, Inc January 2001
- October 2001
Hazardous Cargo Handler
Dayton, OH
Performed duties in the hazardous cargo area as a HAZMAT specialist.
Delivered hazardous cargo to various modules. Frustrated hazardous
cargo with improper labels, packaging and documentation. Loaded and
unloaded hazardous cargo on and off the aircraft's. Attended weekly
meetings and quarterly training. Performed other duties as assigned
by hazardous cargo manager.
June 2000 - January 2001
Emery WorldWide, Inc
Cargo Handler
Dayton, OH
Loaded and unloaded aircraft containers with various shipments.
Performed forklift procedures. Loaded and unloaded containers onto and
off various aircrafts. Weighted and cubed containers for shipment.
Directed tug drivers to loading docks. Performed other duties as
assigned by managers and team leaders.
December 1998 - February 2001
Gilman + Ciocia, Inc.
Manager / Financial Consultant
Kettering, OH
Manage and instructed a staff of ten personnel. Presented and
coordinated sales presentations to individuals and group clientele.
Prepared taxes for personal and small business clients. Recorded and
maintained account payable, receivable, and operating expenses.
Instructed, and facilitated group seminars. Interviewed potential new
staff members. Use computers to perform calculations, record details
of financial transactions, and maintain accounting records. Review or
audit financial records to check the accuracy of figures and
calculations. Prepare paychecks, earnings statements, bills, and
financial accounts and reports. Disburse cash, checks, advance pay,
and bonds. Organize information on past expenses to help plan budgets
for future expenses. Conducted personal confidential financial
consultations. Produced quotes for personal and group prospects.
December1998 - January 1999
Kettering Medical Center
Medical Database Billing Specialist
Kettering, OH
Utilized AccuBlocker Software to process International Coding
Diagnosis (ICD9) and California Procedure Terminology (CPT).
Developed, implement and maintained medical billing databases and
Excel spreadsheets. Analysis projected budgetary financial items.
Processed Medicare, Medicaid forms in accordance with Joint Commission
Certified Rules and Regulations. Constructed quarterly medical
reports for upper managerial staff personnel. Scheduled staff
coordination procedures. Performed inventory procedures on medical
and office supplies and equipment. Utilized Medisoft software to
process electronic billing. Trainer/Trainer certified.
January 1998 -October 1998
United States Air Force Reserves
Project Manager/Liaison
Wright Patterson AFB, OH
Managed and supervised a team of seven members during the transits of
Military leadership to contractor. Shipped several pounds of freight to
various conus locations. Determine transportation and shipping routes
according to weight and priority of shipment. Prepare transportation
requests and shipping documents by entering the data into the Cargo
Movement Operation System (CMOS) system. Resolved over five hundred
thousand dollars in backlog account receivables. Process over two thousand
dollars of civilian and military airline tickets. Move 100+ tons of
household goods for military family PCSing to new duty stations. Scheduled
airline tickets for military and civilian personnel through Global Air
Transportation Execution System (GATES), Scheduled pick-up and delivery of
shipments with FedEx, UPS and DHL commercial carriers. Coordinate transfer
of cargo between different modes of transportation (rail, air, water,
etc.).
March 1997 - March 2001
Air Force Reserves
NCOIC/Manager Transportation/Supply Training Office
Wright Patterson AFB, OH
Managed and supervised a staff of three personnel. Overseen and
scheduled training for Supply and Transportation sections. Designed,
developed and implemented training scenarios for deployment exercises.
Performed duties as an EET during deployment exercises. Taught
training classes and maintained course training lesson plans and
student hand booklets.
December 1993 - Present
IT'S A BLESSING
FINANCIAL SERVICES, INC
Financial Consultant
Trotwood, OH
Managed and coordinated sales presentations to individuals and group
clientele as a self-employed financial consultant. Recorded and
maintained account payable, receivable, and operating expenses.
Instructed, and facilitated group seminars. Interviewed potential new
staff members. Conducted personal confidential financial
consultations. Prepared personal and business income tax processes.
Write and maintain business plans and proposals. Organize personal
finances and design debt elimination plans. Produced quotes for
personal and group prospects. Coordinate medical evaluations for
clients and medical technicians.
Education
- B.S. in Business Administration, University of TN at Martin, 1983
Major: Management/Data Processing
- M.S. in Information Technology, American Intercontinental
University, 2003
- Associate Degree in Logistics/Transportation, 2004
- Certified Massage Therapist, 2007
- Certified Personal Trainer, 2010
- Certified Medical Massage Practitioner, 2010
- Attended and participated in Principle of Instructions
- Attended several Hazardous Cargo classes and certified
- Obtained Life and Health, and Annuity Insurance Licenses 1994
- Obtained Securities Licenses (i.e. S6, S63) 1994
Additional Professional Activities
- Active in the Air Force Reserves as a Traffic Management
Superintendent in Transportation since 1985
- Training Instructor for continue education in the Transportation
Section. Training manager (NCOIC) of
Supply and Transportation Sections.
- Package and shipped various medical equipment, supplies,
hemoglobin, and organs for transplants
- Active in various Missionary Assignments with Maranatha Christian
Fellowship
- Tutor Elementary through college students in an after school
program at Maranatha Christian Fellowship
Job-Related Honors, Awards, Memberships, Etc.
- Awarded several Letters of Appreciation
- Awarded Meritorious and Accommodation Medals
- Attend NCO Leadership School in Residence
- Attend Principle of Instruction Course
- Member of the Wright Patterson AFB Honor Guard
- Graduated with Highest Honors and inducted into the National
Technical Vocational Honors Society;
Massage Therapy, 2007
Supplemental Information
- Appointed 445th CLSS Force Protection Monitor, Level II,
1996.
- Responsible for unit annual training requirements,
deployment briefings
- Maintain currency with activity duty members and events
- Severed two assignment in Saudi Arabia (1991 and 2001)
- Served as a Augmenter on the Wright Patterson AFB Inspector
General Team, 1999
- Secret Clearance
References
Furnished upon request.
Contact this candidate